Fear Columbus Help
Find answers about events and tickets from Fear Columbus.
Know Before You Go
- Weather Cancellations — There are currently no active weather cancellations. Fear Columbus is open as scheduled.
- Can I Bring My Bag Into The Haunt? — We have a strict no-bag policy. Please leave all bags and purses at home — we cannot store items for you.
- Is The Haunted House ADA Accessible? — Yes — the entire haunted house is ADA accessible. Wheelchairs are welcome and staff are available to assist.
- How Long Is The Wait In Line? — Wait times vary by night — early or late Arrival Times have the shortest waits. Fast Pass and Immediate Access can reduce your wait.
- Will The Actors Touch Us? — Actors will not intentionally touch guests, but incidental contact may happen in tight spaces.
- Is There Security? — Police and a private security firm are on-site every night. All guests pass through metal detectors before entering.
- Do You Charge For Parking? — No — parking is completely free in our on-site lot.
- Can We Touch The Actors? — Absolutely not — touching an actor results in immediate removal and possible assault charges.
- Is The Waiting Area Inside? — The majority of the waiting line is outside. Bring rain gear if needed — all haunted houses are indoors.
- Can We Take Photos And Videos Inside? — Photography and video recording are not permitted inside the attraction and may result in removal without a refund.
- Are Weapons Allowed? — No. Fear Columbus has a strict no-weapons policy. Every guest passes through a metal detector, and weapons of any kind are prohibited anywhere on the property.
- What Should I Wear? — Wear comfortable, closed-toe shoes and dress for the weather — the line is mostly outdoors and the attractions have ramps and uneven surfaces.
- Are You Open If It's Raining? — Yes — we operate rain or shine. All haunted houses are indoors, but the majority of the waiting line is outside, so dress for the weather.
- Can We Go Through Again? — Each ticket is good for a single trip through the attractions. To go again, you'll need to purchase another ticket, subject to availability.
- Can We Be Denied Access? — Yes. We reserve the right to refuse entry to anyone — including guests who are intoxicated, disruptive, or carrying prohibited items — with no refund.
General Questions
- How Long Will The Experience Last? — The experience is self-guided, but most guests spend 30+ minutes in the haunted houses.
- What Should I Do If I Get Too Scared? — Stay calm and walk forward until you find the nearest actor, usher, or emergency exit — they will escort you out.
- Do You Have a Box Office? — All tickets must be purchased online. We have removed our box office and shifted to online-only tickets.
- Do You Take Credit Cards? — We accept Visa, MasterCard, Discover, and American Express online and in the Fear Gear store. No cash accepted.
- Can I Wear A Costume? — Costumes are welcome, but face masks that conceal identity, handheld props, and fake weapons are prohibited.
- Are There Live Animals Inside? — There are many life-like creatures inside, but no real animals.
- What Happened To 13th Floor Columbus? — 13th Floor Columbus was purchased by local Columbus owners Nick and Jess Francis and relaunched as Fear Columbus Haunted House.
- Do You Offer Refunds or Exchanges? — All sales are final under our standard ticket policy. You may reschedule or transfer tickets. Billing errors and individual exception requests need support review.
- Can I Cancel My Tickets? — All sales are final under our standard policy. Rescheduling or transferring tickets may be an option. Contact support for an order error or a request that needs individual review.
- Are There Discounts for Children? — No — every ticket is the same price regardless of age. The experience is not recommended for children under 13.
- How Do I Apply for a Job? — Apply online through our Employment page. Seasonal roles include scare actors, makeup artists, security, and event staff.
- How Do I Print My Tickets? — You don't need to print anything — we scan the QR code right from your phone. Turn up your screen brightness at the gate.
- Are Group Discounts Available? — Yes — groups of 20+ get automatic discounts. Groups of 20–50 can book online, and groups over 50 can request custom pricing through our Group Sales form.
- Do You Accept Cash? — No — Fear Columbus is completely cashless. We accept all major credit and debit cards online and in the Fear Gear store.
- Is It The Same This Year? — No — we redesign and refresh our attractions regularly, so returning guests get a brand new experience each season.
Most Common Issues
- I Can't Find My Tickets! — Use the resend link to instantly re-send your confirmation email with tickets, or email us if the order can't be found.
- Can I Change My Date or Arrival Time? — Use the Reschedule button in your confirmation email to change to a different date or time — no login required.
- How Do I Upgrade My Tickets? — Email us with your name, email, and order number and we'll upgrade your tickets subject to availability.
- I Lost An Item! — Fill out the Lost Item Form at fearcolumbus.com/lost-items to immediately notify our team — it's the fastest way to recover your item.
- How Do I Use a Promo Code or Redeem a Voucher? — Enter your code in the Discount Code field during checkout and click Apply. Presale voucher codes are redeemed the same way.
- What If I'm Running Late? — You have a 15-minute grace window after your Arrival Time. If you can't make it, reschedule to another date or time right from your confirmation email.
Who Should Attend?
- Is There An Age Limit? — Not recommended for children under 13. Anyone under 13 must have a parent or guardian and must be able to walk through on their own.
- Can I Go Through If I Have Asthma? — Consult your doctor first — heavy fog, bubble machines, and snow machines are in use throughout the attraction.
- Do You Have A Lot Of Strobe Lights? — Yes — over 100 strobe and flashing lights throughout the attraction and waiting line. Not recommended for those with strobe sensitivities.
- Can Pregnant Women Go Through? — We strongly discourage pregnant guests from attending due to the highly active and intense nature of the event.