Do You Offer Refunds or Exchanges?

All ticket sales are final under our standard policy. Our event runs rain or shine.

Rescheduling or Transferring Tickets

You can change your date or time for the same event while availability remains and before the final night has passed. Click the Reschedule button in your confirmation email; no login is required. You pay the difference for a more expensive date or time. The difference is not refunded for a cheaper one.

Need your confirmation email resent?

You can also sell or transfer your tickets to someone else. The policies in your specific confirmation email take precedence over this help center.

Order Errors and Individual Requests

Duplicate purchases, unexpected charges, order errors, and individual exception requests need support review. Tell support what happened and provide the email used at checkout. Include an order number if you have it; a missing confirmation email should not prevent you from asking for help. If a staff member has already discussed an exception with you, include that context. Continue in your existing support conversation if you have one. Review does not guarantee a refund or exception.