Can I Change the Date or Time of My Tickets?

Yes — subject to availability, you can reschedule your tickets to a different date or time. Use the self-service portal linked in your confirmation email, or manage your order anytime at zentix.com/manage.

Here's what to keep in mind:

• How to reschedule: Open your confirmation email and use the self-service portal (or look up your order at zentix.com/manage), then select a new date or time. Reschedules are subject to availability — sold-out dates and times can't be selected.
• Deadline: Tickets cannot be rescheduled after the final night of the season on November 1, 2026, and unused tickets expire after that date.
• No refunds: All sales are final — rescheduling is free, but tickets cannot be refunded.
• Rain or shine: The event runs in all weather — if you'd rather visit on a drier night, reschedule ahead of time rather than skipping your date.
• Want built-in flexibility? The Anytime - Skip The Line ticket lets you arrive at any time during operating hours on your chosen date.

Questions? Email us at denverhelp@magicofthejackolanterns.com.