Thirteenth Floor Help
Help articles from Thirteenth Floor and the brands they host.
THE EVENT
- What is the age requirement? — Dark Harbor is a professional-grade haunted attraction recommended for guests aged 13 and older. Children the age of seven (7) are not allowed inside the haunted mazes. Amusement rides have height requirements Recommended age:13 years and…
- Is this event accessible? — Fear Farm is not fully accessible. There are areas that are easily blocked from view or not easily accessed. The main attractions are easily accessible with ramps that have wide enough pathways. Our Phobia…
- Is your event accessible? — We do our best to ensure that all guests receive the same experience at our attractions. Our accessible parking is located near the Griffith Park Ranger Office, just before the path that leads to…
- Is your event accessible? — All of our haunts are accessible and while we do our best to accommodate all guests, our attraction does include dark, tight spaces that can affect the experience for some customers. We offer bypasses for…
- Is your event accessible? — The historic nature of the venue, the grounds, stairways, small spaces and physicality needed for progressing through the experience may be too difficult for some. We do not recommend pregnant women attend the play. …
- Is your attraction accessible? — All of our haunts are accessible and while we do our best to accommodate all guests, our attraction does include dark, tight spaces that can affect the experience for some customers. We offer bypasses for…
THE DAY OF
- Where do I park? — Premium Parking is a $25 add-on at FAME Church, purchased online in advance — overflow parking is available nearby on event nights for the same price.
- Is your event accessible? — All of our haunts are accessible and while we do our best to accommodate all guests, our attraction does include dark, tight spaces that can affect the experience for some customers. We offer bypasses for…
Hours & Schedule
- Twin Cities Fear Fest 2026 Dates and Hours — The 2026 Twin Cities Fear Fest season runs September 25 through November 1, 2026. Not every night is open — see the full list of open dates.
- 13th Floor Jacksonville 2026 Dates and Hours — The 2026 13th Floor Jacksonville season runs September 12 through November 7, 2026. Not every night is open — see the full list of open dates.
- LA Haunted Hayride 2026 Dates and Hours — The 2026 LA Haunted Hayride season runs September 18 through November 1, 2026. Doors open at 6:30pm each operating night; not every night is open — see the full list of open dates.
- Terror on the Fox 2026 Dates and Hours — The 2026 Terror on the Fox season runs September 19 through November 1, 2026. Not every night is open — see the full list of open dates.
- Magic of the Jack-O-Lanterns Los Angeles 2026 Dates and Hours — The 2026 Magic of the Jack-O-Lanterns Los Angeles season runs September 18 through November 1, 2026. Not every night is open — see the full list of open dates.
- 13th Floor Houston 2026 Dates and Hours — The 2026 13th Floor Houston season runs September 12 through November 13, 2026. Not every night is open — see the full list of open dates.
- New Orleans Nightmare 2026 Dates and Hours — The 2026 New Orleans Nightmare season runs September 19 through November 1, 2026. Not every night is open — see the full list of open dates.
- 13th Floor San Antonio 2026 Dates and Hours — The 2026 13th Floor San Antonio season runs September 12 through November 8, 2026. Not every night is open — see the full list of open dates.
- Magic of the Jack-O-Lantern Denver 2026 Dates and Hours — The 2026 Magic of the Jack-O-Lantern Denver season runs September 18 through November 1, 2026. Not every night is open — see the full list of open dates.
- 13th Floor Chicago 2026 Dates and Hours — The 2026 13th Floor Chicago season runs September 12 through November 8, 2026. Not every night is open — see the full list of open dates.
- Festival Fright Nights 2026 Dates and Hours — The 2026 Festival Fright Nights season at the Winchester Mystery House runs September 18 through November 1, 2026. Not every night is open — see the full list of open dates and times.
- Nashville Nightmare 2026 Dates and Hours — The 2026 Nashville Nightmare Halloween Season runs September 12 through November 13, 2026. Not every night is open — see the full list of open dates and times.
- House of Torment 2026 Dates and Hours — The 2026 House of Torment Halloween Season opens Saturday, September 12 and runs through Sunday, November 8, 2026. Not every night is open — see the full list of open dates and times.
- Fear Farm 2026 Dates and Hours — The 2026 Fear Farm Halloween Season runs September 19 through November 14, 2026. Not every night is open — see the full list of open dates and times.
- 13th Floor Phoenix 2026 Dates and Hours — The 2026 13th Floor Phoenix Halloween Season runs September 19 through November 1, 2026. Not every night is open — see the full list of open dates and times.
- 13th Floor Denver 2026 Dates and Hours — The 2026 13th Floor Denver Halloween Season runs September 11 through November 14, 2026. Not every night is open — see the full list of open dates and times.
- Dark Harbor 2026 Dates and Hours — The 2026 Dark Harbor season runs select nights September 18 through November 1, 2026. The event is open 8pm to 1am on Fridays and Saturdays and 8pm to 12:30am on other nights, with 7pm entry for Early Entry and VIP ticket holders.
Miscellaneous
- How Can I Contact 13th Floor Jacksonville? — Email 13th Floor Jacksonville at help@13thfloorjacksonville.com; you can also manage your order at zentix.com/manage/.
- How Can I Contact 13th Floor Houston? — Email 13th Floor Houston at help@13thfloorhouston.com; you can also manage your order at zentix.com/manage/.
- How Can I Contact 13th Floor Chicago — Email 13th Floor Chicago at help@13thfloorchicago.com; you can also manage your order at zentix.com/manage/.
- How Can I Contact Nashville Nightmare? — Email Nashville Nightmare at help@nashvillenightmare.com; you can also manage your order at zentix.com/manage/.
- How Can I Contact House of Torment? — Email House of Torment at help@houseoftorment.com; you can also manage your order at zentix.com/manage/.
- How Can I Contact 13th Floor Denver? — Email 13th Floor Denver at help@13thfloorhauntedhouse.com; you can also manage your order at zentix.com/manage/.
- What Time Are You Open? — Hours of operation vary by date — visit the ticketing calendar to see available dates and event times for the current season.
- What Time Are You Open? — Hours of operation vary by date — visit the ticketing calendar to see available dates and event times for the current season.
- Do You Accept Credit Cards? — Yes — Visa, Mastercard, Discover, and American Express are accepted
- Do You Accept Credit Cards? — Yes — Visa, Mastercard, Discover, and American Express are accepted.
- Do You Accept Credit Cards? — Yes — Visa, Mastercard, Discover, and American Express are accepted
- Do You Accept Credit Cards? — Yes — Visa, Mastercard, Discover, and American Express are accepted.
- Is It the Same This Year? — 13th Floor Denver updates its characters and attractions every year — the experience changes annually.
- How Can I Receive Discounts and Promotions? — Sign up for the Fright Club to receive exclusive pre-sale access, special offers, and member rewards.
- How Do I Apply for a Job? — Job applications for 13th Floor Denver can be submitted online through the link on their website.
- Are Weapons Allowed? — No weapons of any kind are allowed on the premises.
- Are weapons allowed? — No weapons of any kind are allowed on the premises.
- Is it the same this year? — Nashville Nightmare updates its characters and attractions every year — the experience changes annually.
- How can I receive discounts and promotions? — Sign up for the Fright Club to receive exclusive pre-sale access, special offers, and member rewards.
- How do I apply for a job? — Job applications for Nashville Nightmare can be submitted online through the link on their website.
- Are weapons allowed? — No weapons of any kind are allowed on the premises.
- How do I apply for a job? — Job applications for House of Torment can be submitted online through the link on their website.
- How can I receive discounts and promotions? — Sign up for the Fright Club to receive exclusive pre-sale access, special offers, and member rewards.
- Is it the same this year? — House of Torment updates its characters and attractions every year — the experience changes annually.
- What Items Are Prohibited? (Weapons & Bag Policy) — No weapons of any kind are allowed on the premises, and large bags and backpacks are not permitted inside.
- How do I apply for a job? — Job applications for 13th Floor Jacksonville can be submitted online through the link on their website.
- How can I receive discounts and promotions? — Sign up for the Fright Club to receive exclusive pre-sale access, special offers, and member rewards.
- Is it the same this year? — 13th Floor Jacksonville updates its characters and attractions every year — the experience changes annually.
- Are weapons allowed? — No weapons of any kind are allowed on the premises.
- How do I apply for a job? — Job applications for 13th Floor Houston can be submitted online through the link on their website.
- How can I receive discounts and promotions? — Sign up for the Fright Club to receive exclusive pre-sale access, special offers, and member rewards.
- Is it the same this year? — 13th Floor Houston updates its characters and attractions every year — the experience changes annually.
- Are weapons allowed? — No weapons of any kind are allowed on the premises.
- How do I apply for a job? — Job applications for 13th Floor Chicago can be submitted online through the careers link.
- How can I receive discounts and promotions? — Sign up for the Fright Club to receive exclusive pre-sale access, special offers, and member rewards.
- Is it the same this year? — 13th Floor Chicago updates its characters and attractions every year — the experience changes annually.
- How Can I Contact New Orleans Nightmare? — Email New Orleans Nightmare at help@neworleansnightmare.com; you can also manage your order at zentix.com/manage/.
- How Can I Contact 13th Floor Twin Cities? — Email Twin Cities Fear Fest at help@twincitiesfearfest.com; you can also manage your order at zentix.com/manage/.
- How Can I Contact LA Haunted Hayride? — Email Los Angeles Haunted Hayride at help@losangeleshauntedhayride.com; you can also manage your order at zentix.com/manage/.
- How Can I Contact Dark Harbor? — Email Dark Harbor at help@darkharborhalloween.com; you can also manage your order at zentix.com/manage/.
- How Can I Contact Magic of the Jack O'Lanterns LA? — Email Magic of the Jack-O-Lanterns LA at lahelp@magicofthejackolanterns.com; you can also manage your order at zentix.com/manage.
- How Can I Contact Winchester / Festival Fright Nights? — Email Festival Fright Nights at Winchester Mystery House at help@festivalfrightnights.com; you can also manage your order at zentix.com/manage/.
- How Can I Contact Magic of the Jack O'Lanterns Denver? — Email Magic of the Jack-O-Lanterns Denver at denverhelp@magicofthejackolanterns.com; you can also manage your order at zentix.com/manage.
- How Can I Contact Terror on the Fox? — Email Terror on the Fox at help@terroronthefox.com; you can also manage your order at zentix.com/manage/.
- How Can I Contact Delusion? — Email Delusion at help@enterdelusion.com.
- How Can I Contact 13th Floor San Antonio? — Email 13th Floor San Antonio at help@13thfloorsanantonio.com; you can also manage your order at zentix.com/manage/.
- How Can I Contact 13th Floor Phoenix? — Email 13th Phoenix at help@13thfloorhauntedhouse.com; you can also manage your order at zentix.com/manage/.
- How Can I Contact Fear Farm? — Email Fear Farm at help@fearfarm.com; you can also manage your order at zentix.com/manage/.
- How Do I Apply for a Job at New Orleans Nightmare? — New Orleans Nightmare is produced by Thirteenth Floor Entertainment Group — apply for seasonal positions at neworleansnightmare.com/application/.
- How Do I Apply for a Job at 13th Floor Twin Cities? — Seasonal positions at 13th Floor Twin Cities are posted at 13thfloortwincities.com/application/ — applications typically open in late summer.
- How Do I Apply for a Job at LA Haunted Hayride? — LA Haunted Hayride is produced by Thirteenth Floor Entertainment Group — follow losangeleshauntedhayride.com and social media for seasonal job opportunities each fall.
- How Do I Apply for a Job at Dark Harbor? — Dark Harbor is produced by Thirteenth Floor Entertainment Group — follow darkharborhalloween.com and sign up for the email list to learn about seasonal job opportunities.
- How Do I Apply for a Job at Magic of the Jack O'Lanterns LA? — Seasonal employment opportunities are listed at magicofthejackolanterns.com/la/jobs/ and the shared careers page at magicofthejackolanterns.com/careers/.
- How Do I Apply for a Job at Festival Fright Nights? — Festival Fright Nights is produced by Thirteenth Floor Entertainment Group — seasonal employment opportunities are posted through their hiring channels.
- How Do I Apply for a Job at Magic of the Jack O'Lanterns Denver? — Seasonal employment opportunities at Magic Denver are listed at magicofthejackolanterns.com/denver/jobs/ and on the shared careers page at magicofthejackolanterns.com/careers/.
- How Do I Apply for a Job at Terror on the Fox? — Terror on the Fox hires approximately 70 seasonal staff each year — apply at terroronthefox.com/application/.
- How Do I Apply for a Job at Delusion? — Delusion casting is handled directly by the production team — follow social media and sign up for email updates at enterdelusion.com to hear about opportunities.
- How Do I Apply for a Job at 13th Floor San Antonio? — 13th Floor San Antonio hires seasonal actors, crew, and staff each fall — check the website for open positions.
- How Do I Apply for a Job at 13th Floor Phoenix? — 13th Floor Phoenix hires seasonal actors, crew, and staff each fall — check the website for open positions.
- How Do I Apply for a Job at Fear Farm? — Fear Farm hires seasonal actors, crew, and staff each fall — check the website for open positions.
- How Can I Get Discounts for New Orleans Nightmare? — Join Fright Club for free at neworleansnightmare.com/fright-club/ to unlock discounts, rewards, and member-only perks — buying earlier in the season is also the best way to get the lowest price.
- How Can I Get Discounts for 13th Floor Twin Cities? — Join Fright Club for free at 13thfloortwincities.com/fright-club/ to get early presale access at the season's lowest prices.
- How Can I Get Discounts for LA Haunted Hayride? — Join Fright Club for free at losangeleshauntedhayride.com/fright-club/ to get early presale access at the season's lowest prices.
- How Can I Get Discounts for Magic of the Jack O'Lanterns LA? — Sign up for the email list at magicofthejackolanterns.com/la/signup/ for presale access and early-bird pricing; South Coast Botanic Garden members receive 15% off tickets.
- How Can I Receive Discounts for Festival Fright Nights? — Sign up for the Winchester Mystery House newsletter to receive 10% off one Mansion Tour ticket; for Festival Fright Nights, buying tickets early in the season secures the lowest dynamic price.
- How Can I Get Discounts for Magic of the Jack O'Lanterns Denver? — Sign up for the email list at magicofthejackolanterns.com/denver/signup/ to receive presale access and early-bird pricing before tickets go on general sale.
- How Can I Receive Discounts and Promotions? — Join Fright Club for free at terroronthefox.com/fright-club/ to get early presale access and a starting ticket price of $13.99.
- Are There Discounts Available for Delusion? — Delusion does not offer discounts of any kind — buying early in the season is the best way to get the lowest price.
Other
- My Pre-Sale Link Says the Window Is Closed — If your pre-sale link says the window is closed, it means the pre-sale period for that ticket release has ended. Pre-sales run for a limited time before tickets open to the general public. Once that window closes, the early-access link no longer allows purchases. What to do next:
- Dark Harbor Venue & Location — Dark Harbor takes place aboard the Queen Mary in Long Beach, California. Address: - Queen Mary, 1126 Queens Highway, Long Beach, CA 90802
Parking details and directions will be released closer to the event.
- Can You Help With Proposals or Special Occasions? — Planning something special like a marriage proposal, birthday surprise, or anniversary? We love being part of memorable moments and will do our best to help. Because these arrangements involve staff coordination and timing, they can't be booked through the standard ticket checkou
- Are Group Discounts Available? — Yes, group discounts are available — visit the Group Rates page on the website for details and pricing.
The Day Of
- Weather, Climate & What to Wear at Dark Harbor — Most of Dark Harbor is not climate controlled — check the forecast and wear comfortable, closed-toe shoes.
- Can I Take Photos Along the Trail? — Yes — photos and videos are encouraged throughout the trail.
- Can I Take Photos Along the Trail? — Yes — photos and videos are encouraged throughout the trail.
- Can I Take Photos or Video Inside the Attractions? — Recording devices, flash photography, and flashlights are not allowed inside — photos are welcome in photo op and outdoor areas.
- Can I Take Photos or Video Inside the Attractions? — Recording devices, flash photography, and flashlights are not allowed inside — photos are welcome in photo op and outdoor areas.
- Can I Take Photos or Video Inside the Attractions? — Recording devices, flash photography, and flashlights are not allowed inside — photos are welcome in photo op and outdoor areas.
- Can I Take Photos or Video Inside the Attractions? — Recording devices, flash photography, and flashlights are not allowed inside — photos are welcome in photo op and outdoor areas.
- Can I Take Photos or Video Inside the Attractions? — Recording devices, flash photography, and flashlights are not allowed inside — photos are welcome in photo op and outdoor areas.
- Can I Take Photos or Video Inside the Attractions? — Recording devices, flash photography, and flashlights are not allowed inside — photos are welcome in photo op and outdoor areas.
- Can I Take Photos or Video Inside the Attractions? — Recording devices, flash photography, and flashlights are not allowed inside — photos are welcome in photo op and outdoor areas.
- Can I Take Photos or Video Inside the Attractions? — Recording devices, flash photography, and flashlights are not allowed inside — photos are welcome in photo op and outdoor areas.
- What If I Lost an Item During My Visit? — Contact our team with a description and your visit date — found items are held for 30 days.
- What If I Lost an Item During My Visit? — Contact our team with a description and your visit date — found items are held for 30 days.
- What If I Lost an Item During My Visit? — Contact our team with a description and your visit date — found items are held for 30 days.
- What If I Lost an Item During My Visit? — Contact our team with a description and your visit date — found items are held for 30 days.
- What If I Lost an Item During My Visit? — Contact our team with a description and your visit date — found items are held for 30 days.
- What If I Lost an Item During My Visit? — Contact our team with a description and your visit date — found items are held for 30 days.
- What If I Lost an Item During My Visit? — Contact our team with a description and your visit date — found items are held for 30 days.
- What If I Lost an Item During My Visit? — Contact our team with a description and your visit date — found items are held for 30 days.
- What If I Lost an Item During My Visit? — Contact our team with a description and your visit date — found items are held for 30 days.
- What If I Lost an Item During My Visit? — Contact our team with a description and your visit date — found items are held for 30 days.
- What If I Lost an Item During My Visit? — Contact our team with a description and your visit date — found items are held for 30 days.
- What If I Lost an Item During My Visit? — Contact our team with a description and your visit date — found items are held for 30 days.
- What If I Lost an Item During My Visit? — Contact our team with a description and your visit date — found items are held for 30 days.
- Can I Re-Enter After Leaving? — Tickets are valid for one entry — once you exit the event grounds, re-entry is not permitted.
- Can I Re-Enter After Leaving? — Tickets are valid for one entry — once you exit the event grounds, re-entry is not permitted.
- Can I Re-Enter After Leaving? — Tickets are valid for one entry — once you exit the event grounds, re-entry is not permitted.
- Can I Re-Enter After Leaving? — Tickets are valid for one entry — once you exit the event grounds, re-entry is not permitted.
- Can I Re-Enter After Leaving? — Tickets are valid for one entry — once you exit the event grounds, re-entry is not permitted.
- Are You Open If It Rains? — We operate rain or shine — severe weather may pause operations, and cancelled nights are rescheduled by email.
- Can I Re-Enter After Leaving? — Tickets are valid for one entry — once you exit the event grounds, re-entry is not permitted.
- Are You Open If It Rains? — We operate rain or shine — severe weather may pause operations, and cancelled nights are rescheduled by email.
- Can I Re-Enter After Leaving? — Tickets are valid for one entry — once you exit the event grounds, re-entry is not permitted.
- Are You Open If It Rains? — We operate rain or shine — severe weather may pause operations, and cancelled nights are rescheduled by email.
- Can I Re-Enter After Leaving? — Tickets are valid for one entry — once you exit the event grounds, re-entry is not permitted.
- Are You Open If It Rains? — We operate rain or shine — severe weather may pause operations, and cancelled nights are rescheduled by email.
- Can I Re-Enter After Leaving? — Tickets are valid for one entry — once you exit the event grounds, re-entry is not permitted.
- Are You Open If It Rains? — We operate rain or shine — severe weather may pause operations, and cancelled nights are rescheduled by email.
- Can I Re-Enter After Leaving? — Tickets are valid for one entry — once you exit the event grounds, re-entry is not permitted.
- Are You Open If It Rains? — We operate rain or shine — severe weather may pause operations, and cancelled nights are rescheduled by email.
- Can I Re-Enter After Leaving? — Tickets are valid for one entry — once you exit the event grounds, re-entry is not permitted.
- Are You Open If It Rains? — We operate rain or shine — severe weather may pause operations, and cancelled nights are rescheduled by email.
- What Items Are Prohibited? (Weapons & Bag Policy) — No weapons of any kind, large bags, or backpacks — small bags are subject to search, and all guests pass security screening.
- What Items Are Prohibited? (Weapons & Bag Policy) — No weapons of any kind, large bags, or backpacks — small bags are subject to search, and all guests pass security screening.
- Will the Actors Touch Me? — Our actors will never intentionally touch you — and touching actors, props, or sets is strictly prohibited.
- Will the Actors Touch Me? — Our actors will never intentionally touch you — and touching actors, props, or sets is strictly prohibited.
- What Items Are Prohibited? (Weapons & Bag Policy) — No weapons of any kind, large bags, or backpacks — small bags are subject to search, and all guests pass security screening.
- Will the Actors Touch Me? — Our actors will never intentionally touch you — and touching actors, props, or sets is strictly prohibited.
- What Items Are Prohibited? (Weapons & Bag Policy) — No weapons of any kind, large bags, or backpacks — small bags are subject to search, and all guests pass security screening.
- Will the Actors Touch Me? — Our actors will never intentionally touch you — and touching actors, props, or sets is strictly prohibited.
- Will the Actors Touch Me? — Our actors will never intentionally touch you — and touching actors, props, or sets is strictly prohibited.
- Will the Actors Touch Me? — Our actors will never intentionally touch you — and touching actors, props, or sets is strictly prohibited.
- Will the Actors Touch Me? — Our actors will never intentionally touch you — and touching actors, props, or sets is strictly prohibited.
- Will the Actors Touch Me? — Our actors will never intentionally touch you — and touching actors, props, or sets is strictly prohibited.
- Can I Wear a Costume? — Kids are welcome to wear costumes! Adults may not wear masks or full face coverings.
- Will the Actors Touch Me? — Our actors will never intentionally touch you — and touching actors, props, or sets is strictly prohibited.
- Can I Wear a Costume? — Kids are welcome to wear costumes! Adults may not wear masks or full face coverings.
- Can I Wear a Costume? — Costumes, masks, and face paint are not permitted — security must be able to distinguish guests from performers.
- What If I Lost an Item During My Visit? — Contact our team with a description and your visit date — found items are held for 30 days.
- Can I Wear a Costume? — Costumes, masks, and face paint are not permitted — security must be able to distinguish guests from performers.
- What If I Lost an Item During My Visit? — Contact our team with a description and your visit date — found items are held for 30 days.
- What If I Lost an Item During My Visit? — Contact our team with a description and your visit date — found items are held for 30 days.
- Can I Film with Meta Smart Glasses Inside the Attractions? — Filming and recording are not allowed inside the attractions — this includes Meta smart glasses and all other wearable cameras.
- How long is the haunted house experience? — The 13th Floor Chicago haunted house walk-through typically takes 30-45 minutes, though times vary with crowd flow and the attractions included in your ticket.
- What should I wear to the haunt? — What guests should wear for a comfortable and policy-compliant visit to Nashville Nightmar
- Are you open if it’s raining? — Nashville Nightmare operates rain or shine — the haunted house is indoors, but portions of the queue may be outdoors.
- Can we be denied access? — Nashville Nightmare reserves the right to refuse entry to any guest for any reason.
- Can I wear a costume? — Costumes are welcome, but full-face masks, full-face make-up, and props of any kind are not permitted.
- Is there security? — All guests must pass through a security screening before entering — arrive early to allow time for the process.
- Will the actors touch us? — Actors will not touch guests, and guests are asked not to touch the actors.
- Can we take photos/videos inside? — Photography and videography are strictly prohibited inside Nashville Nightmare.
- Do you have a lot of strobe lights and fog? — Nashville Nightmare features extensive strobe lighting and fog effects — guests with certain health conditions are advised not to attend.
- Can we go through again? — General admission tickets are single use. A VIP Platinum ticket option is available for guests who want to go through more than once.
- Can I bring my bag into the haunt? — Only small bags and clutches up to 4.5" × 6.5" are allowed inside — all other bags should be left in your vehicle.
- If I get too scared, what do I do? — Guests who become too frightened can find the nearest actor, who will escort them safely out of the attraction.
- How long is the wait in line? — Wait times vary by date — September and weekdays are typically short, while October weekends near Halloween can be significantly longer.
- Do you charge for parking? — Free street parking is available surrounding the haunt. Guests needing accessible parking should contact Nashville Nightmare directly.
- Do you accept cash? — Nashville Nightmare is a cashless event — cash is not accepted on-site.
- What can I do if I am running late for my time slot? — Guests who are running late can reschedule their tickets directly from their confirmation email.
- Is the waiting area inside? — The queue area is both indoor and outdoor — the attraction operates rain or shine, so guests should dress for outdoor conditions.
- What should I wear to the haunt? — What guests should wear for a comfortable and policy-compliant visit to House of Torment.
- Can we be denied access? — House of Torment reserves the right to refuse entry to any guest for any reason.
- Can I wear a costume? — Costumes are welcome, but full-face masks, full-face make-up, and props of any kind are not permitted.
- Are you open if it’s raining? — House of Torment operates rain or shine — please dress appropriately for outdoor wait times.
- Is there security? — House of Torment requires all guests to pass through a security screening before entering — arrive early to allow time for the process.
- Will the actors touch us? — Actors will not touch guests, and guests are asked not to touch the actors.
- Can we take photos/videos inside? — Photography and videography are strictly prohibited inside House of Torment.
- Do you have a lot of strobe lights and fog? — House of Torment features extensive strobe lights and fog effects throughout — guests with certain health conditions are advised not to attend.
- Can we go through again? — General admission tickets are single use. A VIP Platinum ticket option is available for guests who want to go through more than once.
- Can I bring my bag into the haunt? — Only small bags and clutches up to 4.5" × 6.5" are allowed inside — all other bags should be left in your vehicle.
- If I get too scared, what do I do? — Guests who become too frightened can find the nearest actor, who will escort them safely out of the attraction.
- How long is the wait in line? — Wait times vary by date — September and weekdays are typically short, while October weekends near Halloween can be significantly longer.
- Do you charge for parking? — Free street parking is available surrounding the haunt. Guests needing accessible parking should contact House of Torment directly.
- Do you accept cash? — House of Torment is a cashless event — cash is not accepted on-site.
- What can I do if I am running late for my time slot? — Guests who are running late can reschedule their tickets directly from their confirmation email.
- Is the waiting area inside or outside? — The queue area is both indoor and outdoor — the attraction operates rain or shine, so guests should dress for outdoor conditions.
- What can I do if I am running late for my time slot? — Guests who are running late can reschedule their tickets directly from their confirmation email.
- What should I wear to the haunt? — What guests should wear for a comfortable and policy-compliant experience at 13th Floor Jacksonville.
- Can we be denied access? — 13th Floor Jacksonville reserves the right to refuse entry to any guest for any reason.
- Can I wear a costume? — Costumes are welcome, but full-face masks, full face makeup that obscures identity, and props of any kind are not allowed.
- Are you open if it’s raining? — 13th Floor Jacksonville operates rain or shine — the haunted house is indoors, but portions of the queue may be outdoors.
- Is there security? — All guests must pass through a security screening before entering — arrive early to allow time for the process.
- Will the actors touch us? — Actors will not touch guests, and guests are asked not to touch the actors.
- Can we take photos/videos inside? — Photography and videography are strictly prohibited inside the attraction.
- Do you have a lot of strobe lights? — 13th Floor Jacksonville features extensive strobe lighting and fog effects throughout — guests with certain health conditions are advised not to attend.
- Can we go through again? — General admission tickets are single use. A VIP Platinum ticket option is available for guests who want to go through more than once.
- Can I bring my bag into the haunt? — Only small bags and clutches up to 4.5"×6.5" are allowed inside. Larger bags should be left in your vehicle.
- If I get too scared, what do I do? — Guests who become too frightened can find the nearest actor, who will escort them safely out of the attraction.
- How long is the wait in line? — Wait times vary by date — September and weekdays are typically short, while October weekends near Halloween can be significantly longer.
- Do you charge for parking? — Free street parking is available surrounding the haunt. Guests needing accessible parking should contact 13th Floor Jacksonville directly.
- Do you accept cash? — 13th Floor Jacksonville is a cashless event — cash is not accepted on-site.
- Is the waiting area inside or outside? — The queue area is both indoor and outdoor — the attraction operates rain or shine, so guests should dress for outdoor conditions.
- What should I wear to the haunt? — What guests should wear for a comfortable and policy-compliant experience at 13th Floor Houston.
- Can we be denied access? — 13th Floor Houston reserves the right to refuse entry to any guest for any reason.
- Can I wear a costume? — Costumes are welcome, but full-face masks, full face makeup that obscures identity, and props of any kind are not allowed.
- Are you open if it’s raining? — 13th Floor Houston operates rain or shine — the haunted house is indoors, but portions of the queue may be outdoors.
- Is there security? — All guests must pass through a security screening before entering the attraction — arrive early to allow time.
- Will the actors touch us? — Actors will not touch guests, and guests are asked not to touch the actors.
- Can we take photos/videos inside? — Photography and videography are strictly prohibited inside the attraction.
- Do you have a lot of strobe lights or fog? — 13th Floor Houston features extensive strobe lighting and fog effects throughout — guests with certain health conditions are advised not to attend.
- Can we go through again? — General admission tickets are single use. A VIP Platinum ticket option is available for guests who want to go through more than once.
- Can I bring my bag into the haunt? — Only small bags and clutches up to 4.5"×6.5" are allowed inside. Larger bags should be left in your vehicle.
- If I get too scared, what do I do? — Guests who become too frightened can find the nearest actor, who will escort them safely out of the attraction.
- What can I do if I am running late for my time slot? — Guests who are running late can reschedule their tickets directly from their confirmation email.
- How long is the wait in line? — Wait times vary by date — September and weekdays are typically short, while October weekends near Halloween can be significantly longer.
- Do you charge for parking? — Free street parking is available surrounding the haunt. Guests who need accessible parking should contact 13th Floor Houston directly.
- Do you accept cash? — 13th Floor Houston is a cashless event — cash is not accepted on-site.
- Is the waiting area inside or outside? — The queue area is both indoor and outdoor — the attraction operates rain or shine, so guests should dress for outdoor conditions.
- What should I wear to the haunt? — What guests should wear for a comfortable and policy-compliant experience at 13th Floor Chicago.
- Can we be denied access? — 13th Floor Chicago reserves the right to refuse entry to any guest for any reason.
- Can I wear a costume? — Costumes are welcome, but full-face masks, full makeup that obscures identity, and props of any kind are not allowed.
- Are you open if it’s raining? — 13th Floor Chicago operates rain or shine — the haunted house is indoors, but portions of the line may be outdoors.
- Is there security? — All guests must pass through a security screening before entering the attraction.
- Will the actors touch us? — Actors will not touch guests, and guests are asked not to touch the actors.
- Can we take photos/videos inside? — Photography and videography are strictly prohibited inside the attraction.
- Do you have a lot of strobe lights and fog? — 13th Floor Chicago features extensive strobe lighting and fog effects throughout the attraction — guests with certain health conditions are advised not to attend.
- Can we go through again? — Each ticket admits one entry. To go through again, guests must purchase a new ticket.
- Can I bring my bag into the haunt? — Only small bags and clutches up to 4.5"×6.5" are allowed inside. Larger bags should be left in your vehicle.
- If I get too scared, what do I do? — Guests who become too frightened can find the nearest actor, who will escort them out of the attraction.
- What can I do if I am running late for my time slot? — Guests who are running late can reschedule their tickets directly from their confirmation email before their time slot passes.
- How long is the wait in line? — Wait times vary by date — September and weekdays are typically short, while October weekends near Halloween can be significantly longer.
- Do you charge for parking? — Free street parking is available near the venue. Premium valet parking is also offered nearby.
- Do you accept cash? — 13th Floor Chicago is a cashless event — cash is not accepted on-site.
- Is the waiting area inside or outside? — The queue is both indoor and outdoor — the attraction operates rain or shine, so guests should dress for outdoor conditions.
- What should I wear to the haunt? — What guests should wear for a comfortable and policy-compliant experience at 13th Floor Denver.
- Can we be denied access? — 13th Floor Denver reserves the right to refuse entry to any guest for any reason.
- Can I wear a costume? — Costumes are welcome, but full-face masks, full face makeup that obscures identity, and props of any kind are not allowed.
- Are you open if it’s raining? — 13th Floor Denver operates rain or shine — the haunted house is indoors, but portions of the queue may be outdoors.
- Is there security? — All guests must pass through a security screening before entering the attraction — arrive early to allow time.
- Will the actors touch us? — Actors will not touch guests, and guests are asked not to touch the actors.
- Can we take photos/videos inside? — Photography and videography are strictly prohibited inside the attraction.
- Do you have a lot of strobe lights? — 13th Floor Denver features extensive strobe lighting and fog effects throughout the attraction — guests with certain health conditions are advised not to attend.
- Can we go through again? — General admission tickets are single use. A VIP Platinum ticket option is available for guests who want to go through more than once.
- Can I bring my bag into the haunt? — Only small bags and clutches up to 4.5"×6.5" are allowed inside. Larger bags should be left in your vehicle.
- If I get too scared, what do I do? — Guests who become too frightened can find the nearest actor, who will escort them safely out of the attraction.
- What can I do if I am running late for my time slot? — Guests who are running late can reschedule their tickets directly from their confirmation email.
- How long is the wait in line? — Wait times vary by date — September and weekdays are typically short, while October weekends near Halloween can be significantly longer.
- Do you charge for parking? — Free street parking is available near the venue. A managed lot is also nearby for $10 or less per car.
- Is the waiting area inside? — The queue area is both indoor and outdoor — the attraction operates rain or shine, so guests should dress for outdoor conditions.
- Do you accept cash? — 13th Floor Denver is a cashless event — cash is not accepted on-site.
- Where Can I Park at Fear Farm? — Fear Farm is located at 1475 N McClintock Dr, Tempe, AZ 85257 — do not rely on GPS business name search.
- Is There Accessible Parking Available? — Guests with accessibility needs should contact us in advance to coordinate their visit.
Who Should Attend
- Terrain, Walking Surfaces & Accessibility at Dark Harbor — What the walking surfaces are like across the historic Queen Mary, and how accessible the mazes and experiences are.
- Is your haunted house accessible? — Nashville Nightmare is accessible and offers bypasses, though the attraction includes dark and tight spaces.
- Is there a minimum age requirement? — There is no minimum age requirement, but the experience is not recommended for small children, toddlers, or babies. Guests aged 12+ are suggested.
- Can I go through if I am pregnant? — Attending the event is not recommended during pregnancy. Guests with questions should consult their healthcare provider.
- If I have asthma, can I go through? — Guests with asthma are advised not to attend due to heavy fog use throughout the attraction.
- If I have asthma, can I go through? — Guests with asthma are advised not to attend due to heavy fog use throughout the attraction.
- Can I go through if I am pregnant? — Attending the event is not recommended during pregnancy. Guests with questions should consult their healthcare provider.
- Is there a minimum age requirement? — There is no minimum age requirement, but the experience is not recommended for small children, toddlers, or babies. Guests aged 12+ are suggested.
- Is your haunted house accessible? — House of Torment is accessible and offers bypasses, though the attraction includes dark and tight spaces.
- Is your haunted house accessible? — 13th Floor Jacksonville is accessible and offers bypasses for dark or confined sections — ask the Safety & Surveillance team upon arrival.
- Is there a minimum age requirement? — There is no minimum age requirement, but the experience is not recommended for small children, toddlers, or babies. Guests aged 12+ are suggested.
- Can I go through if I am pregnant? — Attending the event is not recommended during pregnancy. Guests with questions should consult their healthcare provider.
- If I have asthma, can I go through? — Guests with asthma are advised not to attend due to heavy fog use throughout the attraction.
- If I have asthma, can I go through? — Guests with asthma are advised not to attend due to heavy fog use throughout the attraction.
- Can I go through if I am pregnant? — Attending the event is not recommended during pregnancy. Guests with questions should consult their healthcare provider.
- Is there a minimum age requirement? — There is no minimum age requirement, but the experience is not recommended for small children, toddlers, or babies. Guests aged 12+ are suggested.
- Is your haunted house accessible? — 13th Floor Houston is accessible and offers bypasses for dark or confined sections — ask the Safety & Surveillance team upon arrival.
- Is your haunted house accessible? — 13th Floor Chicago is accessible and offers bypasses for dark or confined sections upon request.
- Is there a minimum age requirement? — There is no minimum age requirement, but the experience is not recommended for small children, toddlers, or babies. Guests aged 12+ are suggested.
- Can I go through if I am pregnant? — Attending the event is not recommended during pregnancy. Guests with questions should consult their healthcare provider.
- If I have asthma, can I go through? — Guests with asthma are advised not to attend due to the heavy use of fog throughout the attraction.
- If I have asthma, can I go through? — Guests with asthma are advised not to attend due to heavy fog use throughout the attraction.
- Can I go through if I am pregnant? — Attending the event is not recommended during pregnancy. Guests with questions should consult their healthcare provider.
- Is there a minimum age requirement? — There is no minimum age requirement, but the experience is not recommended for small children, toddlers, or babies. Guests aged 12+ are suggested.
- Is your haunted house accessible? — 13th Floor Denver is accessible and offers bypasses for dark or confined sections — ask the Safety & Surveillance team upon arrival.
- Is New Orleans Nightmare Appropriate for Children? — New Orleans Nightmare is a professional haunted house with intense scares — it is recommended for guests ages 12 and older; no children under 13 are recommended without an adult.
- Is 13th Floor Twin Cities Appropriate for Children? — 13th Floor Twin Cities is a professional haunted house recommended for guests ages 12 and older — the experience can be intense for younger children.
- Is LA Haunted Hayride Appropriate for Children? — LA Haunted Hayride is best suited for older teens and adults — the experience is intense and may be too frightening for children 12 and under.
- Is Dark Harbor Appropriate for Children? — Dark Harbor is recommended for guests 13 and older — children under 7 are not permitted inside the haunted mazes.
- Is Magic of the Jack O'Lanterns LA Family-Friendly? — Yes — Magic of the Jack O'Lanterns LA is a family-friendly event with no scary content, designed for all ages including young children.
- Is Festival Fright Nights Appropriate for Children? — Festival Fright Nights is a haunted horror event — it is not recommended for children under 13.
- Is Magic of the Jack O'Lanterns Denver Family-Friendly? — Yes — Magic of the Jack O'Lanterns Denver is a family-friendly event designed for all ages, with no scary content.
- Is Terror on the Fox Appropriate for Children? — Terror on the Fox is recommended for ages 12 and up — the experience is intense and may be too frightening for younger children.
- Is There an Age Requirement at Delusion? — All Delusion shows are 18+ only — valid photo ID will be checked at entry.
- Is 13th Floor San Antonio Appropriate for Children? — 13th Floor San Antonio is not recommended for children 12 and under — parental discretion is strongly advised.
- Is 13th Floor Phoenix Appropriate for Children? — 13th Floor Phoenix is not recommended for children 12 and under — parental discretion is strongly advised.
- Is Fear Farm Appropriate for Children? — Fear Farm is not recommended for children 12 and under — parental discretion is strongly advised.
- Are There Health Restrictions at New Orleans Nightmare? — New Orleans Nightmare features strobe lights, fog, sudden scares, tight spaces, and loud sounds — guests with heart conditions, seizure disorders, severe anxiety, or claustrophobia should consider carefully.
- Are There Health Restrictions at 13th Floor Twin Cities? — 13th Floor Twin Cities features strobe lights, fog, sudden scares, and tight spaces — guests with heart conditions, seizure disorders, severe anxiety, or claustrophobia should consider carefully.
- Are There Health Restrictions at LA Haunted Hayride? — The LA Haunted Hayride features sudden scares, strobe lights, fog, and outdoor terrain through Griffith Park — guests with heart conditions, seizure disorders, or severe anxiety should consider carefully.
- Are There Health Restrictions at Dark Harbor? — Dark Harbor features intense scares, strobe lights, fog, and physical attractions like carnival rides — guests with heart conditions, motion sickness, or seizure disorders should consider carefully.
- Is Magic of the Jack O'Lanterns LA Accessible? — The trail at South Coast Botanic Garden is bumpy and narrow in places — guests who require mobility equipment may find the terrain challenging; free ADA parking is available at the off-site shuttle lot.
- Is Winchester Mystery House Accessible? — Winchester Mystery House is a historic structure and is NOT wheelchair accessible — it has 47 staircases and inoperable elevators, though an ADA video tour is available on-site.
- Is Magic of the Jack O'Lanterns Denver Accessible? — The trail is largely accessible and ADA parking is available at the Welcome Center, though some dirt paths can be bumpy — flat comfortable shoes are recommended.
- Are There Health Restrictions at Terror on the Fox? — Terror on the Fox features strobe lights, fog, sudden scares, and outdoor terrain — guests with heart conditions, seizure disorders, or severe anxiety should consider carefully.
- Are There Physical Requirements at Delusion? — The Delusion experience requires crawling, climbing, stairs, and brisk walking — the venue is not wheelchair accessible.
- Are There Health or Medical Restrictions? — Guests with certain health conditions are strongly advised not to attend due to the intense, sensory-heavy nature of the experience.
- Are There Health or Medical Restrictions? — Guests with certain health conditions are strongly advised not to attend due to the intense, sensory-heavy nature of the experience.
- Are There Health or Medical Restrictions? — Fear Farm is not recommended for guests with certain health conditions due to its intense, physical environment.
- Can Pregnant Women Attend New Orleans Nightmare? — Pregnant guests are not recommended for New Orleans Nightmare due to sudden scares, strobe lights, fog, and physically demanding movement through tight spaces.
- Can Pregnant Women Attend 13th Floor Twin Cities? — Pregnant guests are not recommended for 13th Floor Twin Cities due to sudden scares, strobe lights, and physical movement through tight spaces.
- Can Pregnant Women Attend LA Haunted Hayride? — Pregnant guests should use caution — the Hayride and mazes involve sudden scares, strobe lights, and uneven outdoor terrain in Griffith Park.
- Can Pregnant Women Attend Dark Harbor? — Dark Harbor is not recommended for pregnant guests due to sudden scares, strobe lights, and carnival rides; rides all require guests be able to stand or sit safely.
- Is Magic of the Jack O'Lanterns LA Safe for Pregnant Women? — Magic of the Jack O'Lanterns LA is a gentle evening walk with no scary content — generally safe and enjoyable for pregnant guests, though wear comfortable, supportive footwear given the uneven terrain.
- Can Pregnant Women Attend Festival Fright Nights? — Festival Fright Nights is not recommended for pregnant guests due to sudden scares, strobe effects, and the physical demands of navigating the historic estate.
- Is Magic of the Jack O'Lanterns Denver Safe for Pregnant Women? — Magic of the Jack O'Lanterns Denver is a gentle outdoor walk — it is generally safe and enjoyable for pregnant guests, though we recommend wearing comfortable, supportive shoes on the dirt path.
- Can Pregnant Women Attend Terror on the Fox? — Attendance is not recommended for pregnant guests due to sudden scares, strobe lights, fog, and uneven outdoor terrain.
- Can Pregnant Women Attend Delusion? — Pregnant guests are not recommended for Delusion due to physical activity, tight spaces, strobe effects, and stunt elements.
Event Day
- Will My Group Go Through Together? — Parties purchased together go through together in groups of 10. Larger pre-purchased groups can usually be kept together — just ask at check-in.
- Weather Cancellation or Delays — Locations are open rain or shine. If a location is closed for a date for any extreme weather instance this will be published on the home page of the website, posted on the respective social…
- What Does My Ticket Time Mean? When Should I Arrive? — Your ticket time is your entry window — plan to arrive 15–30 minutes early to allow for parking, security check-in, and the entry line.
Tickets
- I Arrived on the Wrong Date — What to Do — Your ticket is valid only for the date and time slot on your confirmation.
- Where Can I Buy Tickets? — Dark Harbor tickets are on sale now — available exclusively online. Buy through the direct ticket link.
- Do You Accept Credit Cards? — Yes — Visa, Mastercard, Discover, and American Express are accepted.
- How Do I Print My Tickets? — You do not need to print your tickets — the QR code in your confirmation email can be scanned directly from your phone.
- Are There Discounts for Children? — No — all tickets are the same price regardless of age.
- Are Group Discounts Available? — Yes, group discounts are available — visit the Group Rates page on the website for details and pricing.
- How Do I Redeem My Costco Voucher Codes? — Costco vouchers are redeemed at checkout by adding Fast Pass tickets equal to twice the number of vouchers, then applying the voucher codes.
- How Do I Upgrade My Tickets? — Tickets can be upgraded through Manage My Order in your confirmation email.
- Do You Offer Refunds or Exchanges? — All sales are final — refunds are not available.
- Can I Cancel My Tickets? — All ticket sales are final and cannot be cancelled for a refund.
- Can I Reschedule My Tickets? — Tickets can be rescheduled by locating your order online and clicking the reschedule button.
- How Much Does It Cost? — Ticket prices are dynamic and vary by date, time slot, and availability — check the ticketing calendar for current pricing.
- Can I Cancel My Tickets? — All ticket sales are final and cannot be cancelled for a refund.
- Do You Accept Credit Cards? — Yes — Visa, Mastercard, Discover, and American Express are accepted.
- Are There Discounts for Children? — No — all tickets are the same price regardless of age.
- How Do I Print My Tickets? — You do not need to print your tickets — the QR code in your confirmation email can be scanned directly from your phone.
- Do You Offer Refunds or Exchanges? — All sales are final — refunds are not available.
- How Do I Upgrade My Tickets? — Tickets can be upgraded through the order lookup link in your confirmation email.
- Can I Reschedule My Tickets? — Tickets can be rescheduled by locating your order online and clicking the reschedule button.
- How Much Does a Ticket Cost? — Ticket prices are dynamic and vary by date, time slot, and availability — check the ticketing calendar for current pricing.
- Can I Cancel My Tickets? — All ticket sales are final and cannot be cancelled for a refund.
- Are there discounts for children? — No — all tickets are the same price regardless of age.
- How Do I Print My Tickets? — You do not need to print your tickets — the QR code in your confirmation email can be scanned directly from your phone.
- Do you offer refunds or exchanges? — All sales are final — refunds are not available.
- Are group discounts available? — Yes, group discounts are available — visit the Group Rates page on the website for details and pricing.
- How do I upgrade my tickets? — Tickets can be upgraded through the manage order link in your confirmation email.
- How Do I Change the Entry Time of My Tickets? — Entry times can be changed through the order lookup link in your confirmation email.
- Can I reschedule my tickets? — Tickets can be rescheduled by locating your order online and clicking the reschedule button.
- How do I redeem my Costco voucher codes? — Costco vouchers are redeemed at checkout by adding Fast Pass tickets equal to twice the number of vouchers, then applying the voucher codes.
- What time are you open? — Hours of operation vary by date — visit the ticketing calendar to see available dates and event times for the current season.
- How much does it cost? — Ticket prices are dynamic and vary by date, time slot, and availability — check the ticketing calendar for current pricing.
- Can I Cancel My Tickets? — All ticket sales are final and cannot be cancelled for a refund.
- Are There Discounts for Children? — No — all tickets are the same price regardless of age.
- How Do I Print My Tickets? — You do not need to print your tickets — the QR code in your confirmation email can be scanned directly from your phone.
- Do You Offer Refunds or Exchanges? — All sales are final — refunds are not available.
- Are Group Discounts Available? — Yes, group discounts are available — visit the Group Rates page on the website for details and pricing.
- How Do I Upgrade My Tickets? — Tickets can be upgraded through the manage order link in your confirmation email.
- How Do I Change the Entry Time of My Tickets? — Entry times can be changed through the order lookup link in your confirmation email.
- Can I Reschedule My Tickets? — Tickets can be rescheduled by locating your order online and clicking the reschedule button.
- How Do I Redeem My Costco Voucher Codes? — Costco vouchers are redeemed at checkout by adding Fast Pass tickets equal to twice the number of vouchers, then applying the voucher codes.
- What Time Are You Open? — Hours of operation vary by date — visit the ticketing calendar to see available dates and event times for the current season.
- How Much Does It Cost? — Ticket prices are dynamic and vary by date, time slot, and availability — check the ticketing calendar for current pricing.
- How Do I Print My Tickets? — You do not need to print your tickets — the QR code in your confirmation email can be scanned directly from your phone.
- Are There Discounts for Children? — No — all tickets are the same price regardless of age.
- Are Group Discounts Available? — Yes, group discounts are available — visit the Group Rates page on the website for details and pricing.
- How Do I Upgrade My Tickets? — Tickets can be upgraded through the order lookup link in your confirmation email.
- Do You Offer Refunds or Exchanges? — All sales are final — refunds are not available.
- Can I Cancel My Tickets? — All ticket sales are final and cannot be cancelled for a refund.
- Can I Reschedule My Tickets? — Tickets can be rescheduled by locating your order online and clicking the reschedule button.
- What Time Are You Open? — Hours of operation vary by date — visit the ticketing calendar to see available dates and event times for the current season.
- How Much Does It Cost? — Ticket prices are dynamic and vary by date, time slot, and availability — check the ticketing calendar for current pricing.
- How Do I Print My Tickets? — You do not need to print your tickets — the QR code in your confirmation email can be scanned directly from your phone.
- Are There Discounts for Children? — No — all tickets are the same price regardless of age.
- Are Group Discounts Available? — Yes, group discounts are available — visit the Group Rates page on the website for details and pricing.
- How Do I Redeem My Costco Voucher Codes? — Costco vouchers are redeemed at checkout by adding Fast Pass tickets equal to twice the number of vouchers, then applying the voucher codes.
- How Do I Upgrade My Tickets? — Tickets can be upgraded through the order lookup link in your confirmation email.
- Do You Offer Refunds or Exchanges? — All sales are final — refunds are not available.
- Can I Cancel My Tickets? — All ticket sales are final and cannot be cancelled for a refund.
- Can I Reschedule My Tickets? — Tickets can be rescheduled by locating your order online and clicking the reschedule button.
- What Time Are You Open? — Hours of operation vary by date — visit the ticketing calendar to see available dates and event times for the current season.
- How Much Does It Cost? — Ticket prices are dynamic and vary by date, time slot, and availability — check the ticketing calendar for current pricing.
- What Is the Refund Policy at New Orleans Nightmare? — All New Orleans Nightmare ticket sales are final — no refunds or exchanges are offered, but you can reschedule to a different date using the self-service option in your confirmation email.
- What Is the Refund Policy? — All 13th Floor Twin Cities ticket sales are final — no refunds are offered, but you can reschedule your visit to a different date via the self-service option in your confirmation email.
- What Is the Refund Policy? — All LA Haunted Hayride ticket sales are final — no refunds or exchanges are offered; the event operates rain or shine.
- What Is the Dark Harbor Refund Policy? — All Dark Harbor ticket sales are final — no refunds or exchanges are offered; rescheduling may be available through your order confirmation.
- What Is the Refund Policy? — All Magic of the Jack O'Lanterns LA ticket sales are final — no refunds, exchanges, or rain checks. Rescheduling to a different date or time is allowed, subject to availability, via the self-service portal or zentix.com/manage.
- What Is the Refund Policy? — All Festival Fright Nights ticket sales are final — no refunds are offered, but rescheduling to a different date may be available via the ticket portal.
- What Is the Refund Policy? — All Magic of the Jack O'Lanterns Denver ticket sales are final — no refunds, exchanges, or rain checks. Rescheduling to a different date or time is allowed, subject to availability, via the self-service portal or zentix.com/manage.
- What Is the Refund Policy? — All Terror on the Fox ticket sales are final — no refunds are offered, but rescheduling to a different date is available via the ticket portal.
- What Is the Refund Policy for Delusion? — All Delusion ticket sales are final — no refunds — but you can reschedule to a different available date at zentix.com/manage, and tickets are transferable to another person.
- What Is the Refund Policy? — All 13th Floor San Antonio ticket sales are final — no refunds or exchanges are offered.
- What Is the Refund Policy? — All 13th Floor Phoenix ticket sales are final — no refunds or exchanges are offered.
- What Is the Refund Policy? — All Fear Farm ticket sales are final — no refunds or exchanges are offered.
- Can I Change the Date or Time of My Tickets? — Yes — you can reschedule your New Orleans Nightmare tickets to a different date and time using the self-service link in your confirmation email.
- Can I Change the Date or Time of My Ticket? — Yes — you can reschedule your 13th Floor Twin Cities ticket to a different date and time using the self-service option in your confirmation email.
- Can I Change the Date or Time of My Ticket? — Timed Hayride tickets cannot be changed; arrive when the event opens to enjoy mazes and entertainment, and queue for the Hayride up to 15 minutes before your scheduled slot.
- Can I Change the Date or Time of My Tickets? — Yes — subject to availability, you can reschedule your tickets to a different date or time using the self-service portal in your confirmation email or at zentix.com/manage. All sales are final — no refunds.
- Can I Change the Date or Time of My Tickets? — You may be able to reschedule your Festival Fright Nights tickets using the self-service option in your confirmation email — rescheduling is subject to availability.
- Can I Change the Date or Time of My Tickets? — Yes — subject to availability, you can reschedule your tickets to a different date or time using the self-service portal in your confirmation email or at zentix.com/manage. All sales are final — no refunds.
- Can I Change the Date or Time of My Tickets? — Yes — you can reschedule your Terror on the Fox tickets to a different date and time using the self-service option in your confirmation email.
- Can I Transfer or Exchange My Delusion Ticket? — Delusion tickets cannot be refunded, but you can reschedule to a different available date at zentix.com/manage, and tickets are fully transferable to another person.
- Can I Change the Date or Time of My Tickets? — Yes — use the "Manage My Order" link in your confirmation email to self-service reschedule your 13th Floor San Antonio tickets.
- Can I Change the Date or Time of My Tickets? — Yes — use the "Manage My Order" link in your confirmation email to self-service reschedule your 13th Floor Phoenix tickets.
- Can I Change the Date or Time of My Tickets? — Yes — you can self-service reschedule your tickets using the "Manage My Order" link in your confirmation email.
- What Is Included in My New Orleans Nightmare Ticket? — General Admission includes both haunted mazes — City Morgue and The Harvest; add-ons like Mini Escape Rooms, Respawn Pass, and secret bars are purchased separately.
- What Is Included in My 13th Floor Twin Cities Ticket? — General Admission includes access to all haunted attractions for one visit; Fast Pass and Skip the Line reduce your wait — each is also available as a Flex ticket good any time from open to close.
- What Is Included in My Ticket? — General Admission includes the Haunted Hayride and all mazes; Platinum adds unlimited skip-the-line access to everything; Season Pass provides unlimited visits for the entire season.
- I Did Not Receive My Dark Harbor Ticket Confirmation — Check your spam folder first — if your confirmation still isn't there, manage your order at zentix.com/manage/ or email help@darkharborhalloween.com.
- What Is Included in My Ticket? — Your Magic LA ticket includes full access to the pumpkin trail, Enchanted Hollow, light show, and Fun Zone — food, beverages, and parking are available separately.
- What Is Included in My Ticket? — Your Magic Denver ticket includes full access to the illuminated pumpkin trail and light show; food, beverages, and add-ons like the S'mores Package are available for separate purchase.
- What Is Included in My Ticket? — A General Admission ticket includes access to all haunted attractions for one visit; Platinum VIP adds unlimited re-entry, commemorative photo, lanyard, secret bar access, and gift shop discount.
- What Is Included in My Delusion Ticket? — All tickets include the immersive play and complimentary Open World; The Leech Play Your Part VIP Upgrade adds playing a Leech in the show, 15% off merch, and a collectible photo. All shows are 18+ only.
What to Expect
- What Happens When I Arrive at New Orleans Nightmare? — Upon arriving at New Orleans Nightmare, all guests proceed through security, sign the waiver, and then queue for the haunted attractions based on their ticket type.
- What Happens When I Arrive at LA Haunted Hayride? — Doors open at 6:30pm and every ticket gets you in when the event opens — proceed through security, then enjoy the mazes and attractions immediately. Your timed ticket applies only to the Hayride queue line.
- What Happens When I Arrive at 13th Floor Twin Cities? — Upon arriving at 13th Floor Twin Cities, all guests must sign a digital waiver and will then join the queue for the haunted attractions based on their ticket type.
- What Happens When I Arrive at Dark Harbor? — When you arrive at Dark Harbor, proceed through security (bags will be inspected) and then explore the festival grounds, haunted mazes, entertainment, food, and rides.
- What Happens When I Arrive at Festival Fright Nights? — Upon arrival at Festival Fright Nights, you'll check in at Winchester Mystery House and then explore the haunted mazes and experiences set across the estate grounds.
- What Happens When I Arrive at Magic of the Jack O'Lanterns? — At Magic of the Jack O'Lanterns LA, you'll check in at your timed entry slot and then step onto the illuminated pumpkin trail through South Coast Botanic Garden.
- What Happens When I Arrive at Magic of the Jack O'Lanterns? — At Magic of the Jack O'Lanterns, you'll check in at your timed entry slot and then step onto the illuminated pumpkin trail.
- What Happens When I Arrive at Terror on the Fox? — All guests sign a digital waiver on arrival and then queue for the attractions — ticket type determines your queue priority.
- What Happens When I Arrive at Delusion? — Upon arrival you check in at the lounge, where all bags and phones must be stored before entering the play.
- How Long Will I Spend at New Orleans Nightmare? — Wait times vary by night — Fast Pass and Skip the Line tickets are strongly recommended on peak nights to reduce or eliminate your time in line.
- How Long Will I Spend at LA Haunted Hayride? — Most guests plan 2–3 hours at LA Haunted Hayride to experience the Hayride, mazes, and entertainment; Fast Pass and Platinum upgrades eliminate waiting.
- How Long Will I Spend at 13th Floor Twin Cities? — Visit length at 13th Floor Twin Cities depends on which night you attend and your ticket type — Fast Pass and Skip the Line upgrades can significantly reduce wait times.
- How Long Will I Spend at Dark Harbor? — Dark Harbor is a large festival-format event — most guests plan 3–4 hours to enjoy the mazes, rides, entertainment, bars, and food.
- How Long Is the Festival Fright Nights Experience? — Festival Fright Nights includes multiple mazes and add-on experiences across the estate — most guests plan to spend 2–3 hours exploring everything.
- How Long Is the Magic of the Jack O'Lanterns LA Experience? — The pumpkin trail is approximately 1 mile and takes 45–60 minutes to walk; with the Enchanted Hollow, Fun Zone, and on-site food and entertainment, plan for 1.5–2 hours total.
- How Long Is the Magic of the Jack O'Lanterns Experience? — The pumpkin trail is approximately 3/4 of a mile and takes 30–45 minutes to walk; with the new Enchanted Hollow and on-site food and entertainment, plan for 1–2 hours total.
- How Long Will I Spend at Terror on the Fox? — Wait times vary by night — busier Friday and Saturday evenings have longer queues; Fast Pass and Skip the Line upgrades reduce your wait by approximately one-third.
- How Long Is the Delusion Experience? — The interactive play runs approximately one hour; most guests spend 2–3 hours total including the Open World experience.
- What Attractions Are at New Orleans Nightmare? — New Orleans Nightmare's 2026 main attraction is House of Flesh, with add-ons including Mini Escape Rooms, Phobia: Sensory Overload, a Respawn Pass, and a 21+ Secret Bar Combo.
- What Attractions Are at LA Haunted Hayride? — LA Haunted Hayride's 2026 lineup features the Haunted Hayride, the all-new Fallen Angel, Elvira's Trick or Treat Mayhem, Hellbilly Halloween, and the Town Square of Midnight Falls.
- What Are the 13th Floor Twin Cities Attractions? — 13th Floor Twin Cities features multiple themed haunted house mazes each season — visit 13thfloortwincities.com to see this season's full lineup of attractions.
- What Is Included in the Magic of the Jack O'Lanterns LA Experience? — Magic LA features over 10,000 illuminated pumpkins, the Enchanted Hollow, a synchronized light show, a Fun Zone with bounce pad and slides, S'mores stations, food and beverages.
- What Is Included in the Magic of the Jack O'Lanterns Denver Experience? — Magic Denver features over 7,000 hand-carved illuminated pumpkins, the Enchanted Hollow expansion, a synchronized light show, S'mores stations, and food and beverages.
- What Attractions Are at Terror on the Fox? — Terror on the Fox's 2026 season features the all-new Myths & Legends, the signature Haunted Train Ride, and the Dutchman's Hideaway secret bar (21+).
- What Is the Delusion Experience? — Delusion is an immersive theatrical horror play where a small group moves through a live story guided by actors and stunt performers.
Getting Here
- Where Is New Orleans Nightmare Located? — New Orleans Nightmare is located at 319 Butterworth St, New Orleans, LA 70121.
- Where Is 13th Floor Twin Cities Located? — 13th Floor Twin Cities is located in the Minneapolis–Saint Paul metro area — visit 13thfloortwincities.com for the full address and driving directions.
- Where Is LA Haunted Hayride Located? — The Los Angeles Haunted Hayride takes place at the Old Zoo Picnic Area, 4730 Crystal Springs Dr., Los Angeles, CA 90027, in Griffith Park.
- Where Is Winchester Mystery House Located? — Winchester Mystery House — home of Festival Fright Nights — is located at 525 S. Winchester Blvd., San Jose, CA 95128.
- Where Is Magic of the Jack O'Lanterns Los Angeles Located? — Magic of the Jack O'Lanterns Los Angeles is held at South Coast Botanic Garden, 26300 Crenshaw Blvd., Palos Verdes Peninsula, CA 90274.
- Where Is Magic of the Jack O'Lanterns Denver Located? — Magic of the Jack O'Lanterns Denver is held at Hudson Gardens, 6115 S Santa Fe Dr., Littleton, CO 80120.
- Where Is Terror on the Fox Located? — Terror on the Fox is located at 2285 S Broadway, Green Bay, WI 54304, on the grounds of the National Railroad Museum.
- Where Is Delusion Located? — Delusion 2026 takes place at the historic Beckett Mansion, 2218 S. Harvard Blvd., in the West Adams neighborhood of Los Angeles.
- Is There Parking at New Orleans Nightmare? — Free street parking is available around New Orleans Nightmare — lock your car and do not leave valuables visible, as the attraction is not responsible for theft or damage to parked vehicles.
- Is There Parking at 13th Floor Twin Cities? — Parking information for 13th Floor Twin Cities is available at 13thfloortwincities.com — check there for details on on-site and nearby parking options.
- Where Should I Park for LA Haunted Hayride? — Pre-paid parking is available in Merry Go Round Lots 1, 2, and 3; free parking with a shuttle is also available at the LA Zoo's northwest corner lot.
- Is There Parking at Dark Harbor? — Parking details and directions will be released closer to the event.
- Is There Parking at Winchester Mystery House? — Two complimentary on-site lots are available; overflow parking is at Santana Row garages — do not park on Olsen Drive, where vehicles will be ticketed or towed.
- Is There Parking at Magic of the Jack O'Lanterns Los Angeles? — On-site parking is $25 in advance; free off-site parking with a shuttle is available at Robinson Helicopter Co., 2901 Airport Dr., Torrance — rideshare is also strongly encouraged.
- Is There Parking at Magic of the Jack O'Lanterns Denver? — Parking at Hudson Gardens is free, with additional overflow parking across S. Santa Fe Dr. at Arapahoe Community College — also free.
- Is There Parking at Terror on the Fox? — Parking at Terror on the Fox is free — use the Merrill Lynch lot (one block south) or the Pella Windows overflow lot; do not park at the Residence Inn.
- Is There Parking Near Delusion? — Premium Parking is a $25 add-on at FAME Church, purchased online in advance (extremely limited, not included with any ticket) — paid overflow parking is available nearby on event nights for the same price.