Can I Change the Date or Time of My Tickets?

Yes — subject to availability, you can reschedule your tickets to a different date or time. Use the self-service portal linked in your confirmation email, or manage your order anytime at zentix.com/manage.

Here's what to keep in mind:

• How to reschedule: Open your confirmation email and use the self-service portal (or look up your order at zentix.com/manage), then select a new date or time. Reschedules are subject to availability — sold-out dates and times can't be selected.
• Deadline: Tickets cannot be rescheduled after the final night of the season on November 1, 2026, and unused tickets expire after that date.
• No refunds: All sales are final — rescheduling is free, but tickets cannot be refunded.
• Rain or shine: Magic of the Jack O'Lanterns LA runs in all weather — if you'd rather visit on a drier night, reschedule ahead of time rather than skipping your date.
• Want built-in flexibility? The Anytime - Skip The Line ticket lets you arrive at any time during operating hours on your chosen date.

If you have any questions about your order, reach out to us at lahelp@magicofthejackolanterns.com.