I Did Not Receive My Dark Harbor Ticket Confirmation

If you did not receive your Dark Harbor order confirmation email, start by checking your spam or junk mail folder — confirmation emails sometimes end up there.

Here are the steps to locate your tickets:

• Check your spam/junk folder: Search for an email from Dark Harbor or from the email address used at checkout. Look in spam, junk, and promotions folders.
• Manage your order online: Visit darkharborhalloween.com/manage/ to look up your order using the email address you used at checkout. You can retrieve and re-send your tickets directly from this page.
• Check the email address used: Make sure you are searching the correct email inbox — it is common to accidentally use a different email address at checkout.
• Contact support: If you have checked your spam folder and used the order management page and still cannot locate your tickets, contact the Dark Harbor team:
  • Email: help@darkharborhalloween.com
  • Phone: (562) 620-7564

Please have your order number or the name and email address used at checkout ready when contacting support to help the team locate your order quickly.