Dark Harbor Help

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My Ticket or Presale Link Isn't Working — If a link we sent you to buy tickets or access a presale isn't working, try these steps: - Copy and paste the full link directly into your browser's address bar instead of tapping it. Links can break when they wrap across lines in a text or email. - Open the link in a different b
Dark Harbor Venue & Location — Dark Harbor takes place aboard the Queen Mary in Long Beach, California. Address: - Queen Mary, 1126 Queens Highway, Long Beach, CA 90802 Parking details and directions will be released closer to the event.

Dark Harbor 2026 Dates and Hours — The 2026 Dark Harbor season runs select nights September 18 through November 1, 2026. The event is open 8pm to 1am on Fridays and Saturdays and 8pm to 12:30am on other nights, with 7pm entry for Early Entry and VIP ticket holders.

Presale Access Link — If you signed up for presale but never received your link to purchase presale, here is how to access the sale.
Dark Harbor Presale Voucher Redemption — Presale vouchers for Dark Harbor 2026 will open for redemption on August 19th, 2026. This is the date you will be able to select your date and time of your visit using your voucher codes…
2026 Discount Presale Information — Discount presale tickets are available by signing up at https://zentix.com/signup/the-queen-mary-s-dark-harbor-2026-presale Signup closed at Jul 28 · 11:59 PM PDT. Full details and updates are available at that link. You must signup for the presale at…

Weather, Climate & What to Wear at Dark Harbor — Most of Dark Harbor is not climate controlled — check the forecast and wear comfortable, closed-toe shoes.
Can I Take Photos or Video Inside the Attractions? — Recording devices, flash photography, and flashlights are not allowed inside — photos are welcome in photo op and outdoor areas.
What If I Lost an Item During My Visit? — Contact our team with a description and your visit date — found items are held for 30 days.
Can I Re-Enter After Leaving? — Tickets are valid for one entry — once you exit the event grounds, re-entry is not permitted.
Are You Open If It Rains? — We operate rain or shine — severe weather may pause operations, and cancelled nights are rescheduled by email.
Will the Actors Touch Me? — Our actors will never intentionally touch you — and touching actors, props, or sets is strictly prohibited.
Can I Wear a Costume? — Costumes, masks, and face paint are not permitted — security must be able to distinguish guests from performers.
Can I Film with Meta Smart Glasses Inside the Attractions? — Filming and recording are not allowed inside the attractions — this includes Meta smart glasses and all other wearable cameras. (Tenant-wide)

Terrain, Walking Surfaces & Accessibility at Dark Harbor — What the walking surfaces are like across the historic Queen Mary, and how accessible the mazes and experiences are.
Is Dark Harbor Appropriate for Children? — Dark Harbor is recommended for guests 13 and older — children under 7 are not permitted inside the haunted mazes.
Are There Health Restrictions at Dark Harbor? — Dark Harbor features intense scares, strobe lights, fog, and physical attractions like carnival rides — guests with heart conditions, motion sickness, or seizure disorders should consider carefully.
Can Pregnant Women Attend Dark Harbor? — Dark Harbor is not recommended for pregnant guests due to sudden scares, strobe lights, and carnival rides; rides all require guests be able to stand or sit safely.

Will My Group Go Through Together? — Parties purchased together go through together in groups of 10. Larger pre-purchased groups can usually be kept together — just ask at check-in. (Tenant-wide)
Weather Cancellation or Delays — Locations are open rain or shine. If a location is closed for a date for any extreme weather instance this will be published on the home page of the website, posted on the respective social… (Tenant-wide)
What Does My Ticket Time Mean? When Should I Arrive? — Your ticket time is your entry window — plan to arrive 15–30 minutes early to allow for parking, security check-in, and the entry line. (Tenant-wide)

I Arrived on the Wrong Date — What to Do — Your ticket is valid only for the date and time slot on your confirmation. (Tenant-wide)
Where Can I Buy Tickets? — Tickets for Dark Harbor are available exclusively online.
What Is the Dark Harbor Refund Policy? — All Dark Harbor ticket sales are final — no refunds or exchanges are offered; rescheduling may be available through your order confirmation.
I Did Not Receive My Dark Harbor Ticket Confirmation — Check your spam folder first — if your confirmation still isn't there, manage your order at zentix.com/manage/ or email help@darkharborhalloween.com.

Completing Your Digital Waiver — How to sign a digital liability waiver. (Tenant-wide)
I Entered the Wrong Email Address at Checkout — If you entered the wrong email at checkout, your order still exists — go to zentix.com/manage and enter the phone number you used at checkout to retrieve your tickets. (Tenant-wide)

How Do I Know What Each Ticket Includes? — Each ticket type on the purchase page includes a description of what you get — read it before selecting to make sure you're choosing the right option for your visit. (Tenant-wide)
Tickets Must Be Purchased Online — No Walk-Up or Box Office Sales — Tickets Must Be Purchased Online — No Walk-Up or Box Office Sales (Tenant-wide)

How Can I Contact Dark Harbor? — Email Dark Harbor at help@darkharborhalloween.com; you can also manage your order at zentix.com/manage/.
How Do I Apply for a Job at Dark Harbor? — Dark Harbor is produced by Thirteenth Floor Entertainment Group — follow darkharborhalloween.com and sign up for the email list to learn about seasonal job opportunities.
Are Group Rates Available at Dark Harbor? — Group rates for parties of 15 or more are available — submit your group request at darkharborhalloween.com/grouprates/.

What Happens When I Arrive at Dark Harbor? — When you arrive at Dark Harbor, proceed through security (bags will be inspected) and then explore the festival grounds, haunted mazes, entertainment, food, and rides.
How Long Will I Spend at Dark Harbor? — Dark Harbor is a large festival-format event — most guests plan 3–4 hours to enjoy the mazes, rides, entertainment, bars, and food.
What Is the Bag Policy at Dark Harbor? — Bags must be 6"×6"×8" or smaller — all bags and purses are subject to security inspection; no large bags or backpacks are permitted.
What Food and Drinks Are Available at Dark Harbor? — Dark Harbor features multiple themed bars and food vendors throughout the festival grounds, including the Observation Deck bar exclusively for Evil Express and VIP guests.