Dark Harbor Help

THE EVENT

What is the age requirement? — Dark Harbor is a professional-grade haunted attraction recommended for guests aged 13 and older. Children the age of seven (7) are not allowed inside the haunted mazes.  Amusement rides have height requirements Recommended age:13 years and…

My Ticket or Presale Link Isn't Working — If a link we sent you to buy tickets or access a presale isn't working, try these steps: - Copy and paste the full link directly into your browser's address bar instead of tapping it. Links can break when they wrap across lines in a text or email. - Open the link in a different b
Dark Harbor Venue & Location — Dark Harbor takes place aboard the Queen Mary in Long Beach, California. Address: - Queen Mary, 1126 Queens Highway, Long Beach, CA 90802 Parking details and directions will be released closer to the event.

Dark Harbor 2026 Dates and Hours — The 2026 Dark Harbor season runs select nights September 18 through November 1, 2026. The event is open 8pm to 1am on Fridays and Saturdays and 8pm to 12:30am on other nights, with 7pm entry for Early Entry and VIP ticket holders.

Presale Access Link — If you signed up for presale but never received your link to purchase presale, here is how to access the sale.
Dark Harbor Presale Voucher Redemption — Presale voucher redemption is now open — select your date and time using the voucher codes from your presale purchase. Enter each code at checkout under "Enter Discount Code".
2026 Discount Presale Information — Presale Phase I is sold out. Sign up now for Phase II — the final 2026 discount presale — for access when it goes on sale August 26.

Weather, Climate & What to Wear at Dark Harbor — Most of Dark Harbor is not climate controlled — check the forecast and wear comfortable, closed-toe shoes.
Can I Take Photos or Video Inside the Attractions? — Recording devices, flash photography, and flashlights are not allowed inside — photos are welcome in photo op and outdoor areas.
What If I Lost an Item During My Visit? — Contact our team with a description and your visit date — found items are held for 30 days.
Can I Re-Enter After Leaving? — Tickets are valid for one entry — once you exit the event grounds, re-entry is not permitted.
Are You Open If It Rains? — We operate rain or shine — severe weather may pause operations, and cancelled nights are rescheduled by email.
Will the Actors Touch Me? — Our actors will never intentionally touch you — and touching actors, props, or sets is strictly prohibited.
Can I Wear a Costume? — Costumes, masks, and face paint are not permitted — security must be able to distinguish guests from performers.
Can I Film with Meta Smart Glasses Inside the Attractions? — Filming and recording are not allowed inside the attractions — this includes Meta smart glasses and all other wearable cameras. (Tenant-wide)

Terrain, Walking Surfaces & Accessibility at Dark Harbor — What the walking surfaces are like across the historic Queen Mary, and how accessible the mazes and experiences are.
Is Dark Harbor Appropriate for Children? — Dark Harbor is recommended for guests 13 and older — children under 7 are not permitted inside the haunted mazes.
Are There Health Restrictions at Dark Harbor? — Dark Harbor features intense scares, strobe lights, fog, and physical attractions like carnival rides — guests with heart conditions, motion sickness, or seizure disorders should consider carefully.
Can Pregnant Women Attend Dark Harbor? — Dark Harbor is not recommended for pregnant guests due to sudden scares, strobe lights, and carnival rides; rides all require guests be able to stand or sit safely.

Will My Group Go Through Together? — Parties purchased together go through together in groups of 10. Larger pre-purchased groups can usually be kept together — just ask at check-in. (Tenant-wide)
Weather Cancellation or Delays — Locations are open rain or shine. If a location is closed for a date for any extreme weather instance this will be published on the home page of the website, posted on the respective social… (Tenant-wide)
What Does My Ticket Time Mean? When Should I Arrive? — Your ticket time is your entry window — plan to arrive 15–30 minutes early to allow for parking, security check-in, and the entry line. (Tenant-wide)

I Arrived on the Wrong Date — What to Do — Your ticket is valid only for the date and time slot on your confirmation. (Tenant-wide)
Where Can I Buy Tickets? — Tickets for Dark Harbor are available exclusively online.
What Is the Dark Harbor Refund Policy? — All Dark Harbor ticket sales are final — no refunds or exchanges are offered; rescheduling may be available through your order confirmation.
I Did Not Receive My Dark Harbor Ticket Confirmation — Check your spam folder first — if your confirmation still isn't there, manage your order at zentix.com/manage/ or email help@darkharborhalloween.com.

Completing Your Digital Waiver — How to sign a digital liability waiver. (Tenant-wide)
I Entered the Wrong Email Address at Checkout — If you entered the wrong email at checkout, your order still exists — go to zentix.com/manage and enter the phone number you used at checkout to retrieve your tickets. (Tenant-wide)

How Do I Know What Each Ticket Includes? — Each ticket type on the purchase page includes a description of what you get — read it before selecting to make sure you're choosing the right option for your visit. (Tenant-wide)
Tickets Must Be Purchased Online — No Walk-Up or Box Office Sales — Tickets Must Be Purchased Online — No Walk-Up or Box Office Sales (Tenant-wide)

How Can I Contact Dark Harbor? — Email Dark Harbor at help@darkharborhalloween.com; you can also manage your order at zentix.com/manage/.
How Do I Apply for a Job at Dark Harbor? — Dark Harbor is produced by Thirteenth Floor Entertainment Group — follow darkharborhalloween.com and sign up for the email list to learn about seasonal job opportunities.
Are Group Rates Available at Dark Harbor? — Group rates for parties of 15 or more are available — submit your group request at darkharborhalloween.com/grouprates/.

What Happens When I Arrive at Dark Harbor? — When you arrive at Dark Harbor, proceed through security (bags will be inspected) and then explore the festival grounds, haunted mazes, entertainment, food, and rides.
How Long Will I Spend at Dark Harbor? — Dark Harbor is a large festival-format event — most guests plan 3–4 hours to enjoy the mazes, rides, entertainment, bars, and food.
What Is the Bag Policy at Dark Harbor? — Bags must be 6"×6"×8" or smaller — all bags and purses are subject to security inspection; no large bags or backpacks are permitted.
What Food and Drinks Are Available at Dark Harbor? — Dark Harbor features multiple themed bars and food vendors throughout the festival grounds, including the Observation Deck bar exclusively for Evil Express and VIP guests.