What Is the Refund Policy?

All ticket sales for Magic of the Jack O'Lanterns Denver are final — no refunds, exchanges, or rain checks are available under any circumstances.

We understand this may feel like a tough policy, but it allows us to plan and deliver the best possible experience for all guests. Here's what you need to know:

• No refunds: Ticket purchases cannot be refunded for any reason, including illness, scheduling conflicts, or change of plans
• Rain or shine: The event operates in all weather conditions — it is an outdoor experience and will not be cancelled due to rain
• No rain checks: If you choose not to attend due to weather, no compensation or credit is provided
• No rescheduling: Tickets are date- and time-specific and cannot be moved to a different slot

We recommend checking the weather forecast before choosing your date and selecting a time slot you're confident about. If you have additional questions, please contact us at denverhelp@magicofthejackolanterns.com.