Magic Denver Help

The Day Of

Can I Take Photos Along the Trail? — Yes — photos and videos are encouraged throughout the trail.
What If I Lost an Item During My Visit? — Contact our team with a description and your visit date — found items are held for 30 days.
Can I Re-Enter After Leaving? — Tickets are valid for one entry — once you exit the event grounds, re-entry is not permitted.
Are You Open If It Rains? — We operate rain or shine — severe weather may pause operations, and cancelled nights are rescheduled by email.
Can I Wear a Costume? — Kids are welcome to wear costumes! Adults may not wear masks or full face coverings.
Can I Film with Meta Smart Glasses Inside the Attractions? — Filming and recording are not allowed inside the attractions — this includes Meta smart glasses and all other wearable cameras. (Tenant-wide)

Will My Group Go Through Together? — Parties purchased together go through together in groups of 10. Larger pre-purchased groups can usually be kept together — just ask at check-in. (Tenant-wide)
Weather Cancellation or Delays — Locations are open rain or shine. If a location is closed for a date for any extreme weather instance this will be published on the home page of the website, posted on the respective social… (Tenant-wide)
What Does My Ticket Time Mean? When Should I Arrive? — Your ticket time is your entry window — plan to arrive 15–30 minutes early to allow for parking, security check-in, and the entry line. (Tenant-wide)

I Arrived on the Wrong Date — What to Do — Your ticket is valid only for the date and time slot on your confirmation. (Tenant-wide)
What Is the Refund Policy? — All Magic of the Jack O'Lanterns Denver ticket sales are final — no refunds, exchanges, or rain checks. Rescheduling to a different date or time is allowed, subject to availability, via the self-service portal or zentix.com/manage.
Can I Change the Date or Time of My Tickets? — Yes — subject to availability, you can reschedule your tickets to a different date or time using the self-service portal in your confirmation email or at zentix.com/manage. All sales are final — no refunds.
What Is Included in My Ticket? — Your Magic Denver ticket includes full access to the illuminated pumpkin trail and light show; food, beverages, and add-ons like the S'mores Package are available for separate purchase.
I Did Not Receive My Ticket Confirmation Email — Check your spam folder first — if your confirmation isn't there, look up your order at zentix.com/manage or email denverhelp@magicofthejackolanterns.com.

Completing Your Digital Waiver — How to sign a digital liability waiver. (Tenant-wide)
I Entered the Wrong Email Address at Checkout — If you entered the wrong email at checkout, your order still exists — go to zentix.com/manage and enter the phone number you used at checkout to retrieve your tickets. (Tenant-wide)

How Do I Know What Each Ticket Includes? — Each ticket type on the purchase page includes a description of what you get — read it before selecting to make sure you're choosing the right option for your visit. (Tenant-wide)
Tickets Must Be Purchased Online — No Walk-Up or Box Office Sales — Tickets Must Be Purchased Online — No Walk-Up or Box Office Sales (Tenant-wide)

How Can I Contact Magic of the Jack O'Lanterns Denver? — Email Magic of the Jack-O-Lanterns Denver at denverhelp@magicofthejackolanterns.com; you can also manage your order at zentix.com/manage.
How Do I Apply for a Job at Magic of the Jack O'Lanterns Denver? — Seasonal employment opportunities at Magic Denver are listed at magicofthejackolanterns.com/denver/jobs/ and on the shared careers page at magicofthejackolanterns.com/careers/.
How Can I Get Discounts for Magic of the Jack O'Lanterns Denver? — Sign up for the email list at magicofthejackolanterns.com/denver/signup/ to receive presale access and early-bird pricing before tickets go on general sale.
Is It the Same This Year? — Magic of the Jack O'Lanterns Denver refreshes its displays and themes every season, including the Enchanted Hollow trail expansion. Something new to discover each year.

Is Magic of the Jack O'Lanterns Denver Family-Friendly? — Yes — Magic of the Jack O'Lanterns Denver is a family-friendly event designed for all ages, with no scary content.
Is Magic of the Jack O'Lanterns Denver Accessible? — The trail is largely accessible and ADA parking is available at the Welcome Center, though some dirt paths can be bumpy — flat comfortable shoes are recommended.
Is Magic of the Jack O'Lanterns Denver Safe for Pregnant Women? — Magic of the Jack O'Lanterns Denver is a gentle outdoor walk — it is generally safe and enjoyable for pregnant guests, though we recommend wearing comfortable, supportive shoes on the dirt path.

What Happens When I Arrive at Magic of the Jack O'Lanterns? — At Magic of the Jack O'Lanterns, you'll check in at your timed entry slot and then step onto the illuminated pumpkin trail.
How Long Is the Magic of the Jack O'Lanterns Experience? — The pumpkin trail is approximately 3/4 of a mile and takes 30–45 minutes to walk; with the new Enchanted Hollow and on-site food and entertainment, plan for 1–2 hours total.
What Is Included in the Magic of the Jack O'Lanterns Denver Experience? — Magic Denver features over 7,000 hand-carved illuminated pumpkins, the Enchanted Hollow expansion, a synchronized light show, S'mores stations, and food and beverages.
What Upgrades Are Available at Magic Denver? — Skip the wait with the Anytime - Skip The Line ticket — arrive any time during operating hours on your chosen date — or add extras like the S'mores Package, Glow Pass, and Combo Pack at checkout.
Can I Bring a Bag to Magic of the Jack O'Lanterns Denver? — Bags are welcome but are subject to inspection; selfie sticks and tripods are not permitted, and no weapons of any kind are allowed.
Can I Bring Pets to Magic of the Jack O'Lanterns Denver? — Pets are not permitted at Magic of the Jack O'Lanterns Denver; ADA-recognized service animals are welcome.
What Ticket Types Are Available? — Magic Denver offers General Admission timed-entry tickets (Adult and Child) and an Anytime - Skip The Line ticket that works any time during operating hours on your chosen date.

Where Is Magic of the Jack O'Lanterns Denver Located? — Magic of the Jack O'Lanterns Denver is held at Hudson Gardens, 6115 S Santa Fe Dr., Littleton, CO 80120.
Is There Parking at Magic of the Jack O'Lanterns Denver? — Parking at Hudson Gardens is free, with additional overflow parking across S. Santa Fe Dr. at Arapahoe Community College — also free.