General Questions
I Can't Find My Tickets!
Check your inbox and spam for your confirmation email. If you still can't find it, contact us and we'll help resend it.
Don't worry — your tickets are tied to your order, so we can always look them up.
First, search your email inbox (and your spam or promotions folder) for your confirmation email, which contains your QR code.
- Look for the original confirmation from your purchase.
- Check spam/junk and any secondary email addresses you may have used.
Still can't find them? Email us at help@neworleansnightmare.com or use our contact form with the name, email, and phone number used at checkout, and we'll help resend your tickets.
Tags: lost tickets, can't find tickets, resend, confirmation email, missing tickets