New Orleans Nightmare Help
Find answers about events and tickets from New Orleans Nightmare.
Event Day
- Weather Cancellation or Delays — Locations are open rain or shine. If a location is closed for a date for any extreme weather instance this will be published on the home page of the website, posted on the respective social… (Tenant-wide)
- What Does My Ticket Time Mean? When Should I Arrive? — Your ticket time is your entry window — plan to arrive 15–30 minutes early to allow for parking, security check-in, and the entry line. (Tenant-wide)
Who Should Attend
- Is there a minimum age requirement? — There is no minimum age requirement, but the experience is not recommended for small children, toddlers, or babies. Guests aged 12+ are suggested. (Tenant-wide)
- Is New Orleans Nightmare Appropriate for Children? — New Orleans Nightmare is a professional haunted house with intense scares — it is recommended for guests ages 12 and older; no children under 13 are recommended without an adult.
- Are There Health Restrictions at New Orleans Nightmare? — New Orleans Nightmare features strobe lights, fog, sudden scares, tight spaces, and loud sounds — guests with heart conditions, seizure disorders, severe anxiety, or claustrophobia should consider carefully.
- Can Pregnant Women Attend New Orleans Nightmare? — Pregnant guests are not recommended for New Orleans Nightmare due to sudden scares, strobe lights, fog, and physically demanding movement through tight spaces.
What to Expect
- What Happens When I Arrive at New Orleans Nightmare? — Upon arriving at New Orleans Nightmare, all guests proceed through security, sign the waiver, and then queue for the haunted attractions based on their ticket type.
- How Long Will I Spend at New Orleans Nightmare? — Wait times vary by night — Fast Pass and Skip the Line tickets are strongly recommended on peak nights to reduce or eliminate your time in line.
- What Are the 2025 New Orleans Nightmare Attractions? — New Orleans Nightmare 2025 features two haunted mazes: City Morgue (starring The Carver) and The Harvest, a cursed farmland overrun by an ancient evil.
- What Add-On Experiences Are Available? — New Orleans Nightmare offers Mini Escape Rooms, Phobia: Sensory Overload, Shot in the Dark Secret Bar (21+), the Beetle Bar (21+), and the Respawn Pass to go through the main attraction a second time.
- What Is the Bag Policy at New Orleans Nightmare? — Only clear bags not exceeding 4.5"×6.5" are permitted inside New Orleans Nightmare — all bags are subject to security inspection.
- Can I Wear a Costume to New Orleans Nightmare? — Costumes, facepaint, props, and handheld items are not permitted inside the haunted attractions at New Orleans Nightmare.
- What Ticket Types Are Available at New Orleans Nightmare? — New Orleans Nightmare offers General Admission, Fast Pass, Skip the Line, Platinum VIP, and a Season Pass for unlimited visits — all tickets must be purchased online.
Know Before You Go
- Do You Accept Cash? — No. We are a cashless event. Please bring a card for any on-site purchases.
- Do You Charge for Parking? — There's plenty of free street parking nearby, plus a paid on-site lot. Watch for posted no-parking signage.
- Is the Waiting Area Inside or Outside? — The queue is both indoor and outdoor. We're open rain or shine, so dress for the weather.
- Are You Open if It's Raining? — Yes. Our attractions run rain or shine. The haunted house is indoors, though part of the line may be outside.
- How Long Is the Wait in Line? — Wait times vary by night. They're shortest in September and on weekdays, and longest on weekends near Halloween. Fast Pass options help.
- What Can I Do if I'm Running Late? — Use the "Reschedule Your Visit" button in your confirmation email to move to a later time or date, subject to availability.
- If I Get Too Scared, What Do I Do? — Stay calm and find the nearest actor — they'll escort you safely outside.
- Can I Bring My Bag Into the Haunt? — Only small bags or clutches up to 4.5" x 6.5" are allowed. Leave larger bags in your vehicle or at home.
- Can We Go Through Again? — General admission tickets are single use. A Respawn Pass or VIP Platinum ticket lets you go through again.
- Do You Have a Lot of Strobe Lights? — Yes, we use many strobe lights and fog throughout the show. Not recommended for guests with epilepsy, asthma, heart issues, or who are pregnant.
- Can We Take Photos or Videos Inside? — No. Photography and videography are strictly prohibited inside the attraction.
- Will the Actors Touch Us? — No. Our actors will not touch you, and we ask that you not touch the actors.
- Is There Security? — Yes. Every guest passes through a security screening before entering, so please arrive a little before your ticket time.
- Are Weapons Allowed? — No. Weapons of any kind are not allowed anywhere on the premises.
- Can I Wear a Costume? — Costumes are welcome, but no full-face masks/makeup or props. You must stay recognizable to match your ID.
- What Should I Wear to the Haunt? — Dress for the weather and wear closed-toe shoes — much of the experience is outdoors. Offensive clothing isn't permitted.
- Can We Be Denied Access? — Yes. Foul language, obscene behavior, weapons, alcohol, drugs, and illicit items are not allowed, and management reserves the right to refuse admittance.
Tickets & Orders
- Can I Reschedule My Tickets? — Yes. Use the "Reschedule Your Visit" button in your confirmation email to change your date or time, subject to availability.
- How Do I Change the Date of My Tickets? — Use the "Reschedule Your Visit" button in your confirmation email to pick a new date, subject to availability.
- Can I Cancel My Tickets? — All ticket sales are final, but you can reschedule your date or time from your confirmation email, subject to availability.
- Do You Offer Refunds or Exchanges? — All sales are final and we don't offer refunds, but you can reschedule your visit. Reach out to customer service with questions.
- How Do I Print My Tickets? — You don't have to print them. We scan the QR code in your confirmation email right from your phone.
- How Do I Redeem Promo Codes or Ticket Vouchers? — Add your tickets to your cart, then enter your code in the "Have a discount code?" field during checkout.
- How Do I Redeem My Costco Voucher Codes? — Add 2 Fast Pass tickets for each Costco voucher, then enter your code in the gift voucher field at checkout.
- Are Group Discounts Available? — Yes. Visit our Group Rates page for details on booking a group.
- Are There Discounts for Children? — No. All tickets are the same price regardless of age.
- Do You Accept Credit Cards? — Yes. We accept Visa, MasterCard, Discover, and American Express online and at our on-site box office.
Most Common Issues
- How Much Are Tickets? — Ticket prices are dynamic and vary by date, time slot, and availability. Check the calendar for current pricing.
- What Time Are You Open? — Hours vary by night throughout the season. Check the calendar for operating hours and event times.