What Is the Refund Policy at New Orleans Nightmare?

All New Orleans Nightmare ticket sales are final — no refunds or exchanges are offered, but you can reschedule your tickets to a different date at no charge.

Here is what you need to know about our ticket policy:

• No refunds: All sales are final. We do not offer refunds for any reason, including changes in plans, illness, or weather.
• No exchanges: Ticket types cannot be swapped after purchase (e.g., GA to Fast Pass). However, upgrades may be available — contact us for details.
• Rescheduling: You can move your tickets to a different available date and time using the self-service reschedule link in your order confirmation email. This is available at no additional cost (though if you move to a higher-priced date, a price difference may apply).
• Secret bar add-ons (21+): Shot in the Dark and Beetle Bar add-ons are non-refundable.

To reschedule, locate your original confirmation email and use the self-service link, or visit neworleansnightmare.com/manage/ to look up your order. For help, email help@neworleansnightmare.com or call (504) 224-9140.

If you're unable to make your date, you may be able to reschedule to a different available date or time at zentix.com/manage. Rescheduling is subject to availability, a price difference may apply for higher-demand dates, and tickets cannot be rescheduled to a future season or event.