I Did Not Receive My New Orleans Nightmare Ticket Confirmation

If you did not receive your New Orleans Nightmare ticket confirmation, check your spam or junk folder first — most missing confirmation emails are found there.

Here are the steps to locate or recover your order confirmation:

• Step 1 — Check spam/junk: Look in your spam, junk, or promotions folder in your email. Confirmation emails sometimes get filtered automatically. Search for emails from "neworleansnightmare.com" or "no-reply" to find it faster.
• Step 2 — Look up your order online: Visit neworleansnightmare.com/manage/ and enter the email address you used when purchasing. You can view your order details, reschedule, and resend your confirmation from there.
• Step 3 — Check the email address you used: Make sure you are searching in the correct email inbox. If you have multiple email addresses, try each one.
• Step 4 — Contact us: If you still cannot locate your order, email us at help@neworleansnightmare.com or call (504) 224-9140 with the name and email address used when purchasing. Our team will help locate your order and resend your confirmation.

Please do not repurchase tickets before contacting us — our team can locate your original order and get you sorted out quickly.