How Can I Contact North Pole Railway

The North Pole Railway guest support team is available by email and phone for all ticket and event inquiries.

• Email: help@thirteenthfloor.com
• Manage your order online: zentix.com/manage — look up your order, retrieve your tickets, or request a reschedule.
• Chatbot: in the bottom right of this page you can get answers to all questions regarding the event and ticketing.

For the fastest resolution, we recommend using the order management page to look up your tickets first. If you need further help, email or call during business hours and a team member will assist you.

For press inquiries reach out to: press@thirteenthfloor.com

For sponsorship inquiries reach out to: sponsorships@thirteenthfloor.com