Otherworld Help
Find answers about events and tickets from Otherworld.
Event Day
- How Long Does the Visit Take? — Most guests spend about 30–45 minutes walking through, depending on your pace, the crowds, and how many attractions are included — there's no set time. (Tenant-wide)
- Will My Group Go Through Together? — Parties purchased together go through together in groups of 10. Larger pre-purchased groups can usually be kept together — just ask at check-in. (Tenant-wide)
- Weather Cancellation or Delays — Locations are open rain or shine. If a location is closed for a date for any extreme weather instance this will be published on the home page of the website, posted on the respective social… (Tenant-wide)
- What Does My Ticket Time Mean? When Should I Arrive? — Your ticket time is your entry window — plan to arrive 15–30 minutes early to allow for parking, security check-in, and the entry line. (Tenant-wide)
What to Expect
- What is Otherworld Philadelphia? — Otherworld Philadelphia is a 40,000 sq ft immersive art experience featuring 55 rooms of large-scale interactive art, mixed-reality playgrounds, and secret passageways — Philadelphia's largest immersive museum.
- What is inside Otherworld Philadelphia? — Inside Otherworld Philadelphia you'll find 55 rooms with large-scale interactive art installations, mixed-reality playgrounds, hidden passageways, 142 projectors, and 50+ 4K screens.
- How long does a visit to Otherworld Philadelphia take? — Plan for 1 to 3 hours, depending on how deeply your group engages. You can stay and explore for as long as you'd like from your arrival time until closing.
- Is Otherworld Philadelphia scary? — Otherworld Philadelphia is not designed to be scary. It's an immersive art experience for all ages. Some rooms are darker or more suspenseful, but these areas can easily be bypassed.
- Can I take photos and videos at Otherworld Philadelphia? — Yes! Photography and video are encouraged at Otherworld Philadelphia. Just turn off your flash to avoid bothering other visitors and ruining the ambiance.
- Is Otherworld Philadelphia handicap accessible? — Yes — all exhibits at Otherworld Philadelphia are handicap accessible. A small number of areas feature tight spaces, but bypasses are available for all of them.
- What are the rules inside Otherworld Philadelphia? — Turn off your flash for photos, don't wear full-face masks, and leave large props in your car. Follow staff instructions and be respectful of the art and other guests.
Hours & Schedule
- What are Otherworld Philadelphia's hours? — Otherworld Philadelphia is open Wednesday through Monday. Tuesday is the only day the venue is closed. Hours vary by day — Saturday has the longest hours (10AM–10PM).