Can I Change the Date or Time of My Ticket?

Yes — you can reschedule your 13th Floor Twin Cities ticket to a different available date and time using the self-service tool in your order confirmation email.

To reschedule your ticket:

• Open your original order confirmation email
• Click the manage or reschedule link included in the email
• Select a new available date and time
• Confirm your changes

You can also manage your order at zentix.com/manage.

Please note:

• Rescheduling must be completed before your original ticket date and time
• If the new date carries a higher price tier, you may be asked to pay the difference
• No refunds are issued — only rescheduling is available

If you need assistance, contact us at help@13thfloortwincities.com.