Twin Cities Help

Presale

Didn't Receive My Presale Access Link — If you can't find your presale access link, here is the direct link to the presale queue to purchase.
Presale Access Link — If you signed up for presale but never received your link to purchase presale, here is how to access the sale.
Twin Cities Fear Fest Presale Voucher Redemption — Presale vouchers will open for redemption on August 19th, 2026. This is the date you will be able to select your date and time of your visit using your voucher codes if you purchased presale.

The Day Of

Can I Take Photos or Video Inside the Attractions? — Recording devices, flash photography, and flashlights are not allowed inside — photos are welcome in photo op and outdoor areas.
What If I Lost an Item During My Visit? — Contact our team with a description and your visit date — found items are held for 30 days.
Can I Re-Enter After Leaving? — Tickets are valid for one entry — once you exit the event grounds, re-entry is not permitted.
Are You Open If It Rains? — We operate rain or shine — severe weather may pause operations, and cancelled nights are rescheduled by email.
Will the Actors Touch Me? — Our actors will never intentionally touch you — and touching actors, props, or sets is strictly prohibited.
Can I Film with Meta Smart Glasses Inside the Attractions? — Filming and recording are not allowed inside the attractions — this includes Meta smart glasses and all other wearable cameras. (Tenant-wide)

Event Day

Will My Group Go Through Together? — Parties purchased together go through together in groups of 10. Larger pre-purchased groups can usually be kept together — just ask at check-in. (Tenant-wide)
Weather Cancellation or Delays — Locations are open rain or shine. If a location is closed for a date for any extreme weather instance this will be published on the home page of the website, posted on the respective social… (Tenant-wide)
What Does My Ticket Time Mean? When Should I Arrive? — Your ticket time is your entry window — plan to arrive 15–30 minutes early to allow for parking, security check-in, and the entry line. (Tenant-wide)

Tickets

I Arrived on the Wrong Date — What to Do — Your ticket is valid only for the date and time slot on your confirmation. (Tenant-wide)
What Is the Refund Policy? — All 13th Floor Twin Cities ticket sales are final — no refunds are offered, but you can reschedule your visit to a different date via the self-service option in your confirmation email.
Can I Change the Date or Time of My Ticket? — Yes — you can reschedule your 13th Floor Twin Cities ticket to a different date and time using the self-service option in your confirmation email.
What Is Included in My 13th Floor Twin Cities Ticket? — General Admission includes access to all haunted attractions for one visit; Fast Pass and Skip the Line reduce your wait; Platinum VIP adds unlimited skip-the-line access; Season Pass provides unlimited visits all season.
I Did Not Receive My Ticket Confirmation Email — Check your spam folder first — if your confirmation still isn't there, look up your order at zentix.com/manage or email help@13thfloortwincities.com.

Managing Your Order

Completing Your Digital Waiver — How to sign a digital liability waiver. (Tenant-wide)
I Entered the Wrong Email Address at Checkout — If you entered the wrong email at checkout, your order still exists — go to zentix.com/manage and enter the phone number you used at checkout to retrieve your tickets. (Tenant-wide)

Buying Tickets

How Do I Know What Each Ticket Includes? — Each ticket type on the purchase page includes a description of what you get — read it before selecting to make sure you're choosing the right option for your visit. (Tenant-wide)
Tickets Must Be Purchased Online — No Walk-Up or Box Office Sales — Tickets Must Be Purchased Online — No Walk-Up or Box Office Sales (Tenant-wide)

Miscellaneous

How Can I Contact 13th Floor Twin Cities? — Email Twin Cities Fear Fest at help@twincitiesfearfest.com; you can also manage your order at zentix.com/manage/.
How Do I Apply for a Job at 13th Floor Twin Cities? — Seasonal positions at 13th Floor Twin Cities are posted at 13thfloortwincities.com/application/ — applications typically open in late summer.
How Can I Get Discounts for 13th Floor Twin Cities? — Join Fright Club for free at 13thfloortwincities.com/fright-club/ to get early presale access at the season's lowest prices.
Is It the Same This Year? — 13th Floor Twin Cities updates its haunted house themes and mazes each season — check 13thfloortwincities.com for this year's full lineup of new and returning attractions.

Who Should Attend

Is 13th Floor Twin Cities Appropriate for Children? — 13th Floor Twin Cities is a professional haunted house recommended for guests ages 12 and older — the experience can be intense for younger children.
Are There Health Restrictions at 13th Floor Twin Cities? — 13th Floor Twin Cities features strobe lights, fog, sudden scares, and tight spaces — guests with heart conditions, seizure disorders, severe anxiety, or claustrophobia should consider carefully.
Can Pregnant Women Attend 13th Floor Twin Cities? — Pregnant guests are not recommended for 13th Floor Twin Cities due to sudden scares, strobe lights, and physical movement through tight spaces.

What to Expect

What Happens When I Arrive at 13th Floor Twin Cities? — Upon arriving at 13th Floor Twin Cities, all guests must sign a digital waiver and will then join the queue for the haunted attractions based on their ticket type.
How Long Will I Spend at 13th Floor Twin Cities? — Visit length at 13th Floor Twin Cities depends on which night you attend and your ticket type — Fast Pass and Skip the Line upgrades can significantly reduce wait times.
What Are the 13th Floor Twin Cities Attractions? — 13th Floor Twin Cities features multiple themed haunted house mazes each season — visit 13thfloortwincities.com to see this season's full lineup of attractions.
What Upgrades Are Available at 13th Floor Twin Cities? — 13th Floor Twin Cities offers Fast Pass, Skip the Line, and Platinum VIP upgrades to minimize your wait — Season Pass holders enjoy unlimited visits all season.
What Is the Bag Policy at 13th Floor Twin Cities? — Small bags are permitted at 13th Floor Twin Cities; all bags are subject to security inspection and large bags or backpacks may not be allowed inside.
Can I Wear a Costume to 13th Floor Twin Cities? — Costumes are generally welcome at 13th Floor Twin Cities, but full-face masks, full-face makeup, and props are not permitted — check 13thfloortwincities.com for the full costume policy.
What Ticket Types Are Available at 13th Floor Twin Cities? — 13th Floor Twin Cities offers General Admission, Fast Pass, Skip the Line, Platinum VIP, and a Season Pass for unlimited visits all season.

Getting Here

Where Is 13th Floor Twin Cities Located? — 13th Floor Twin Cities is located in the Minneapolis–Saint Paul metro area — visit 13thfloortwincities.com for the full address and driving directions.
Is There Parking at 13th Floor Twin Cities? — Parking information for 13th Floor Twin Cities is available at 13thfloortwincities.com — check there for details on on-site and nearby parking options.

Twin Cities Help

Presale

THE EVENT

Hours & Schedule

The Day Of

Event Day

Tickets

Managing Your Order

Buying Tickets

Top Questions

Miscellaneous

Who Should Attend

What to Expect

Getting Here