Twin Cities Fear Fest Help

The Day Of

Can I Take Photos or Video Inside the Attractions? — Recording devices, flash photography, and flashlights are not allowed inside — photos are welcome in photo op and outdoor areas.
What If I Lost an Item During My Visit? — Contact our team with a description and your visit date — found items are held for 30 days.
Can I Re-Enter After Leaving? — Tickets are valid for one entry — once you exit the event grounds, re-entry is not permitted.
Are You Open If It Rains? — We operate rain or shine — severe weather may pause operations, and cancelled nights are rescheduled by email.
Will the Actors Touch Me? — Our actors will never intentionally touch you — and touching actors, props, or sets is strictly prohibited.
Can I Film with Meta Smart Glasses Inside the Attractions? — Filming and recording are not allowed inside the attractions — this includes Meta smart glasses and all other wearable cameras. (Tenant-wide)

Event Day

Will My Group Go Through Together? — Parties purchased together go through together in groups of 10. Larger pre-purchased groups can usually be kept together — just ask at check-in. (Tenant-wide)
Weather Cancellation or Delays — Locations are open rain or shine. If a location is closed for a date for any extreme weather instance this will be published on the home page of the website, posted on the respective social… (Tenant-wide)
What Does My Ticket Time Mean? When Should I Arrive? — Your ticket time is your entry window — plan to arrive 15–30 minutes early to allow for parking, security check-in, and the entry line. (Tenant-wide)

Tickets

I Arrived on the Wrong Date — What to Do — Your ticket is valid only for the date and time slot on your confirmation. (Tenant-wide)
What Is the Refund Policy? — All 13th Floor Twin Cities ticket sales are final — no refunds are offered, but you can reschedule your visit to a different date via the self-service option in your confirmation email.
Can I Change the Date or Time of My Ticket? — Yes — you can reschedule your 13th Floor Twin Cities ticket to a different date and time using the self-service option in your confirmation email.
What Is Included in My 13th Floor Twin Cities Ticket? — General Admission includes access to all haunted attractions for one visit; Fast Pass and Skip the Line reduce your wait — each is also available as a Flex ticket good any time from open to close.
I Did Not Receive My Ticket Confirmation Email — Check your spam folder first — if your confirmation still isn't there, look up your order at zentix.com/manage or email help@twincitiesfearfest.com.

Managing Your Order

Completing Your Digital Waiver — How to sign a digital liability waiver. (Tenant-wide)
I Entered the Wrong Email Address at Checkout — If you entered the wrong email at checkout, your order still exists — go to zentix.com/manage and enter the phone number you used at checkout to retrieve your tickets. (Tenant-wide)

Buying Tickets

How Do I Know What Each Ticket Includes? — Each ticket type on the purchase page includes a description of what you get — read it before selecting to make sure you're choosing the right option for your visit. (Tenant-wide)
Tickets Must Be Purchased Online — No Walk-Up or Box Office Sales — Tickets Must Be Purchased Online — No Walk-Up or Box Office Sales (Tenant-wide)

Miscellaneous

How Can I Contact 13th Floor Twin Cities? — Email Twin Cities Fear Fest at help@twincitiesfearfest.com; you can also manage your order at zentix.com/manage/.
How Do I Apply for a Job at 13th Floor Twin Cities? — Seasonal positions at 13th Floor Twin Cities are posted at 13thfloortwincities.com/application/ — applications typically open in late summer.
How Can I Get Discounts for 13th Floor Twin Cities? — Join Fright Club for free at 13thfloortwincities.com/fright-club/ to get early presale access at the season's lowest prices.
Is It the Same This Year? — 13th Floor Twin Cities updates its haunted house themes and mazes each season — check 13thfloortwincities.com for this year's full lineup of new and returning attractions.

Who Should Attend

Is 13th Floor Twin Cities Appropriate for Children? — 13th Floor Twin Cities is a professional haunted house recommended for guests ages 12 and older — the experience can be intense for younger children.
Are There Health Restrictions at 13th Floor Twin Cities? — 13th Floor Twin Cities features strobe lights, fog, sudden scares, and tight spaces — guests with heart conditions, seizure disorders, severe anxiety, or claustrophobia should consider carefully.
Can Pregnant Women Attend 13th Floor Twin Cities? — Pregnant guests are not recommended for 13th Floor Twin Cities due to sudden scares, strobe lights, and physical movement through tight spaces.

What to Expect

What Happens When I Arrive at 13th Floor Twin Cities? — Upon arriving at 13th Floor Twin Cities, all guests must sign a digital waiver and will then join the queue for the haunted attractions based on their ticket type.
How Long Will I Spend at 13th Floor Twin Cities? — Visit length at 13th Floor Twin Cities depends on which night you attend and your ticket type — Fast Pass and Skip the Line upgrades can significantly reduce wait times.
What Are the 13th Floor Twin Cities Attractions? — 13th Floor Twin Cities features multiple themed haunted house mazes each season — visit 13thfloortwincities.com to see this season's full lineup of attractions.
What Upgrades Are Available at 13th Floor Twin Cities? — 13th Floor Twin Cities offers Fast Pass and Skip the Line upgrades to minimize your wait, plus Flex versions of every ticket for arrive-anytime entry, and add-ons like Deadshot Alley, The Sanctum Secret Bar, and Magic of Halloween.
What Is the Bag Policy at 13th Floor Twin Cities? — Small bags are permitted at 13th Floor Twin Cities; all bags are subject to security inspection and large bags or backpacks may not be allowed inside.
Can I Wear a Costume to 13th Floor Twin Cities? — Costumes are generally welcome at 13th Floor Twin Cities, but full-face masks, full-face makeup, and props are not permitted — check 13thfloortwincities.com for the full costume policy.
What Ticket Types Are Available at 13th Floor Twin Cities? — 13th Floor Twin Cities offers General Admission, Fast Pass, and Skip the Line tickets — each available as a timed-entry ticket or a Flex ticket good any time from open to close.

Getting Here

Where Is Twin Cities Fear Fest Located? — Twin Cities Fear Fest is located in the Minneapolis–Saint Paul metro area — visit twincitiesfearfest.com for the full address and driving directions.
Is There Parking at 13th Floor Twin Cities? — Parking information for 13th Floor Twin Cities is available at 13thfloortwincities.com — check there for details on on-site and nearby parking options.

Twin Cities Fear Fest Help

Presale

THE EVENT

Hours & Schedule

The Day Of

Event Day

Tickets

Managing Your Order

Buying Tickets

Top Questions

Miscellaneous

Who Should Attend

What to Expect

Getting Here