Twin Cities Help
Find answers about events and tickets from Twin Cities.
Event Day
- How Long Does the Visit Take? — Most guests spend about 30–45 minutes walking through, depending on your pace, the crowds, and how many attractions are included — there's no set time. (Tenant-wide)
- Will My Group Go Through Together? — Parties purchased together go through together in groups of 10. Larger pre-purchased groups can usually be kept together — just ask at check-in. (Tenant-wide)
- Weather Cancellation or Delays — Locations are open rain or shine. If a location is closed for a date for any extreme weather instance this will be published on the home page of the website, posted on the respective social… (Tenant-wide)
- What Does My Ticket Time Mean? When Should I Arrive? — Your ticket time is your entry window — plan to arrive 15–30 minutes early to allow for parking, security check-in, and the entry line. (Tenant-wide)
Who Should Attend
- Is there a minimum age requirement? — There is no minimum age requirement, but the experience is not recommended for small children, toddlers, or babies. Guests aged 12+ are suggested. (Tenant-wide)
- Is 13th Floor Twin Cities Appropriate for Children? — 13th Floor Twin Cities is a professional haunted house recommended for guests ages 12 and older — the experience can be intense for younger children.
- Are There Health Restrictions at 13th Floor Twin Cities? — 13th Floor Twin Cities features strobe lights, fog, sudden scares, and tight spaces — guests with heart conditions, seizure disorders, severe anxiety, or claustrophobia should consider carefully.
- Can Pregnant Women Attend 13th Floor Twin Cities? — Pregnant guests are not recommended for 13th Floor Twin Cities due to sudden scares, strobe lights, and physical movement through tight spaces.
What to Expect
- What Happens When I Arrive at 13th Floor Twin Cities? — Upon arriving at 13th Floor Twin Cities, all guests must sign a digital waiver and will then join the queue for the haunted attractions based on their ticket type.
- How Long Will I Spend at 13th Floor Twin Cities? — Visit length at 13th Floor Twin Cities depends on which night you attend and your ticket type — Fast Pass and Skip the Line upgrades can significantly reduce wait times.
- What Are the 13th Floor Twin Cities Attractions? — 13th Floor Twin Cities features multiple themed haunted house mazes each season — visit 13thfloortwincities.com to see this season's full lineup of attractions.
- What Upgrades Are Available at 13th Floor Twin Cities? — 13th Floor Twin Cities offers Fast Pass, Skip the Line, and Platinum VIP upgrades to minimize your wait — Season Pass holders enjoy unlimited visits all season.
- What Is the Bag Policy at 13th Floor Twin Cities? — Small bags are permitted at 13th Floor Twin Cities; all bags are subject to security inspection and large bags or backpacks may not be allowed inside.
- Can I Wear a Costume to 13th Floor Twin Cities? — Costumes are generally welcome at 13th Floor Twin Cities, but full-face masks, full-face makeup, and props are not permitted — check 13thfloortwincities.com for the full costume policy.
- What Ticket Types Are Available at 13th Floor Twin Cities? — 13th Floor Twin Cities offers General Admission, Fast Pass, Skip the Line, Platinum VIP, and a Season Pass for unlimited visits all season.