Tickets
I Did Not Receive My Ticket Confirmation Email
Check your spam folder first — if your confirmation still isn't there, look up your order at zentix.com/manage or email help@13thfloortwincities.com.
If you didn't receive your 13th Floor Twin Cities ticket confirmation email, here are the steps to find your order.
Step 1: Check your spam or junk folder. Confirmation emails are occasionally filtered by email providers. Search for emails from "zentix.com" or "13thfloortwincities.com" in your spam, junk, or promotions folders.
Step 2: Look up your order online. You can retrieve your tickets directly at zentix.com/manage using the email address you used to purchase.
Step 3: Contact us. If you still can't find your order, email us at help@13thfloortwincities.com with the name and email address used during purchase, and we'll help locate your tickets.
Tip: Make sure you completed your purchase — if you didn't receive a confirmation, your transaction may not have gone through. Check your bank or payment account to confirm whether a charge was made.
Tags: confirmation email, no email, missing email, spam, junk folder, find my order, lost tickets