What Is the Refund Policy?

All Festival Fright Nights ticket sales are final — no refunds are issued, but you may be able to reschedule your tickets to a different available date.

Key points about the refund and cancellation policy:

• No refunds: Once purchased, Festival Fright Nights tickets cannot be refunded for any reason, including weather, personal illness, or change of plans.
• Rescheduling: You may be able to move your tickets to a different event date using the self-service rescheduling option in your confirmation email or via zentix.com/manage, subject to availability.
• We recommend purchasing only when you are certain of your plans, as no exceptions to the no-refund policy are made.

If you have a question about your specific order, visit zentix.com/manage for support options. For year-round Winchester Mystery House tour tickets, please contact the box office at (408) 247-2000 or via winchestermysteryhouse.com/contact/.

If you're unable to make your date, you may be able to reschedule to a different available date or time at zentix.com/manage. Rescheduling is subject to availability, a price difference may apply for higher-demand dates, and tickets cannot be rescheduled to a future season or event.