Winchester Help

Tickets

I Arrived on the Wrong Date — What to Do — Your ticket is valid only for the date and time slot on your confirmation. (Tenant-wide)
What Is the Refund Policy? — All Festival Fright Nights ticket sales are final — no refunds are offered, but rescheduling to a different date may be available via the ticket portal.
Can I Change the Date or Time of My Tickets? — You may be able to reschedule your Festival Fright Nights tickets using the self-service option in your confirmation email — rescheduling is subject to availability.
What Is Included in My Festival Fright Nights Ticket? — General Admission includes access to all three main haunted mazes; Fast Pass adds priority queue access; VIP Masquerade Invitation adds a cocktail and entry to the masquerade party.
I Did Not Receive My Ticket Confirmation Email — Check your spam folder first — if your confirmation still isn't there, look up your order at zentix.com/manage or visit festivalfrightnights.com for support.

Completing Your Digital Waiver — How to sign a digital liability waiver. (Tenant-wide)
I Entered the Wrong Email Address at Checkout — If you entered the wrong email at checkout, your order still exists — go to zentix.com/manage and enter the phone number you used at checkout to retrieve your tickets. (Tenant-wide)

Weather Cancellation or Delays — Locations are open rain or shine. If a location is closed for a date for any extreme weather instance this will be published on the home page of the website, posted on the respective social… (Tenant-wide)
What Does My Ticket Time Mean? When Should I Arrive? — Your ticket time is your entry window — plan to arrive 15–30 minutes early to allow for parking, security check-in, and the entry line. (Tenant-wide)

How Do I Know What Each Ticket Includes? — Each ticket type on the purchase page includes a description of what you get — read it before selecting to make sure you're choosing the right option for your visit. (Tenant-wide)
Tickets Must Be Purchased Online — No Walk-Up or Box Office Sales — Tickets Must Be Purchased Online — No Walk-Up or Box Office Sales (Tenant-wide)

Is there a minimum age requirement? — There is no minimum age requirement, but the experience is not recommended for small children, toddlers, or babies. Guests aged 12+ are suggested. (Tenant-wide)
Is Festival Fright Nights Appropriate for Children? — Festival Fright Nights is a haunted horror event — it is not recommended for children under 13.
Is Winchester Mystery House Accessible? — Winchester Mystery House is a historic structure and is NOT wheelchair accessible — it has 47 staircases and inoperable elevators, though an ADA video tour is available on-site.
Can Pregnant Women Attend Festival Fright Nights? — Festival Fright Nights is not recommended for pregnant guests due to sudden scares, strobe effects, and the physical demands of navigating the historic estate.

How Can I Contact Winchester / Festival Fright Nights? — For Festival Fright Nights ticket support, visit festivalfrightnights.com; for general Winchester Mystery House inquiries, use the contact form at winchestermysteryhouse.com/contact/ or call (408) 247-2000.
How Do I Apply for a Job at Festival Fright Nights? — Festival Fright Nights is produced by Thirteenth Floor Entertainment Group — seasonal employment opportunities are posted through their hiring channels.
How Can I Receive Discounts for Festival Fright Nights? — Sign up for the Winchester Mystery House newsletter to receive 10% off one Mansion Tour ticket; for Festival Fright Nights, buying tickets early in the season secures the lowest dynamic price.
Is Festival Fright Nights the Same Each Year? — Festival Fright Nights presents new themes, mazes, and experiences each season — the 2025 event set its story in 1924, two years after Sarah Winchester's death, with three brand-new mazes and add-on experiences.

What Happens When I Arrive at Festival Fright Nights? — Upon arrival at Festival Fright Nights, you'll check in at Winchester Mystery House and then explore the haunted mazes and experiences set across the estate grounds.
How Long Is the Festival Fright Nights Experience? — Festival Fright Nights includes multiple mazes and add-on experiences across the estate — most guests plan to spend 2–3 hours exploring everything.
What Are the Festival Fright Nights Attractions? — Festival Fright Nights 2025 features three haunted mazes — Masquerade of Shadows inside the mansion, The Root of All Evil in the greenhouse, and The Final Descent in the basement — plus optional add-on experiences.
What Add-Ons Are Available at Festival Fright Nights? — Festival Fright Nights add-ons include The Underhouse, a Harry Houdini séance, the Axe Yard, and the Masquerade Speakeasy — each available for a small additional fee.
Can I Take Photos at Festival Fright Nights? — Photography is not permitted during Festival Fright Nights Halloween tours — daytime Mansion Tours allow non-flash photography.
What Ticket Types Are Available? — Festival Fright Nights offers General Admission ($59.99+), Fast Pass ($85.99), and VIP Masquerade Invitation ($105.99) — year-round Mansion Tours have their own separate ticketing.

Where Is Winchester Mystery House Located? — Winchester Mystery House — home of Festival Fright Nights — is located at 525 S. Winchester Blvd., San Jose, CA 95128.
Is There Parking at Winchester Mystery House? — Two complimentary on-site lots are available; overflow parking is at Santana Row garages — do not park on Olsen Drive, where vehicles will be ticketed or towed.