Winchester Help

Presale

Festival Fright Nights Presale Voucher Redemption — Presale vouchers will open for redemption on August 19th, 2026. This is the date you will be able to select your date and time of your visit using your voucher codes if you purchased presale.
Didn't Receive My Presale Access Link — If you can't find your presale access link, here is the direct link to the presale queue to purchase.
Presale Access Link — If you signed up for presale but never received your link to purchase presale, here is how to access the sale.

Festival Fright Nights 2026 Dates and Hours — The 2026 Festival Fright Nights season at the Winchester Mystery House runs September 18 through November 1, 2026. Not every night is open — see the full list of open dates and times.

What If I Lost an Item During My Visit? — Contact our team with a description and your visit date — found items are held for 30 days.
Can I Re-Enter After Leaving? — Tickets are valid for one entry — once you exit the event grounds, re-entry is not permitted.
Are You Open If It Rains? — We operate rain or shine — severe weather may pause operations, and cancelled nights are rescheduled by email.
What Items Are Prohibited? (Weapons & Bag Policy) — No weapons of any kind, large bags, or backpacks — small bags are subject to search, and all guests pass security screening.
Will the Actors Touch Me? — Our actors will never intentionally touch you — and touching actors, props, or sets is strictly prohibited.
Can I Wear a Costume? — Costumes, masks, and face paint are not permitted — security must be able to distinguish guests from performers.
Can I Film with Meta Smart Glasses Inside the Attractions? — Filming and recording are not allowed inside the attractions — this includes Meta smart glasses and all other wearable cameras. (Tenant-wide)

Will My Group Go Through Together? — Parties purchased together go through together in groups of 10. Larger pre-purchased groups can usually be kept together — just ask at check-in. (Tenant-wide)
Weather Cancellation or Delays — Locations are open rain or shine. If a location is closed for a date for any extreme weather instance this will be published on the home page of the website, posted on the respective social… (Tenant-wide)
What Does My Ticket Time Mean? When Should I Arrive? — Your ticket time is your entry window — plan to arrive 15–30 minutes early to allow for parking, security check-in, and the entry line. (Tenant-wide)

I Arrived on the Wrong Date — What to Do — Your ticket is valid only for the date and time slot on your confirmation. (Tenant-wide)
What Is the Refund Policy? — All Festival Fright Nights ticket sales are final — no refunds are offered, but rescheduling to a different date may be available via the ticket portal.
Can I Change the Date or Time of My Tickets? — You may be able to reschedule your Festival Fright Nights tickets using the self-service option in your confirmation email — rescheduling is subject to availability.
I Did Not Receive My Ticket Confirmation Email — Check your spam folder first — if your confirmation still isn't there, look up your order at zentix.com/manage or visit festivalfrightnights.com for support.

Completing Your Digital Waiver — How to sign a digital liability waiver. (Tenant-wide)
I Entered the Wrong Email Address at Checkout — If you entered the wrong email at checkout, your order still exists — go to zentix.com/manage and enter the phone number you used at checkout to retrieve your tickets. (Tenant-wide)

How Do I Know What Each Ticket Includes? — Each ticket type on the purchase page includes a description of what you get — read it before selecting to make sure you're choosing the right option for your visit. (Tenant-wide)
Tickets Must Be Purchased Online — No Walk-Up or Box Office Sales — Tickets Must Be Purchased Online — No Walk-Up or Box Office Sales (Tenant-wide)

How Can I Contact Winchester / Festival Fright Nights? — Email Festival Fright Nights at Winchester Mystery House at help@festivalfrightnights.com; you can also manage your order at zentix.com/manage/.
How Do I Apply for a Job at Festival Fright Nights? — Festival Fright Nights is produced by Thirteenth Floor Entertainment Group — seasonal employment opportunities are posted through their hiring channels.
How Can I Receive Discounts for Festival Fright Nights? — Sign up for the Winchester Mystery House newsletter to receive 10% off one Mansion Tour ticket; for Festival Fright Nights, buying tickets early in the season secures the lowest dynamic price.
Is Festival Fright Nights the Same Each Year? — Festival Fright Nights presents new themes, mazes, and experiences each season — the 2025 event set its story in 1924, two years after Sarah Winchester's death, with three brand-new mazes and add-on experiences.

Is Festival Fright Nights Appropriate for Children? — Festival Fright Nights is a haunted horror event — it is not recommended for children under 13.
Is Winchester Mystery House Accessible? — Winchester Mystery House is a historic structure and is NOT wheelchair accessible — it has 47 staircases and inoperable elevators, though an ADA video tour is available on-site.
Can Pregnant Women Attend Festival Fright Nights? — Festival Fright Nights is not recommended for pregnant guests due to sudden scares, strobe effects, and the physical demands of navigating the historic estate.

What Happens When I Arrive at Festival Fright Nights? — Upon arrival at Festival Fright Nights, you'll check in at Winchester Mystery House and then explore the haunted mazes and experiences set across the estate grounds.
How Long Is the Festival Fright Nights Experience? — Festival Fright Nights includes multiple mazes and add-on experiences across the estate — most guests plan to spend 2–3 hours exploring everything.
Can I Take Photos at Festival Fright Nights? — Photography is not permitted during Festival Fright Nights Halloween tours — daytime Mansion Tours allow non-flash photography.

Where Is Winchester Mystery House Located? — Winchester Mystery House — home of Festival Fright Nights — is located at 525 S. Winchester Blvd., San Jose, CA 95128.
Is There Parking at Winchester Mystery House? — Two complimentary on-site lots are available; overflow parking is at Santana Row garages — do not park on Olsen Drive, where vehicles will be ticketed or towed.