13th Floor Phoenix Help
Find answers about events and tickets from 13th Floor Phoenix.
THE EVENT
- Is your attraction accessible? — All of our haunts are accessible and while we do our best to accommodate all guests, our attraction does include dark, tight spaces that can affect the experience for some customers. We offer bypasses for…
Presale
- 13th Floor Phoenix Presale Voucher Redemption — Presale vouchers will open for redemption on August 19th, 2026. This is the date you will be able to select your date and time of your visit using your voucher codes if you purchased presale.
- Didn't Receive My Presale Access Link — If you can't find your presale access link, here is the direct link to the presale queue to purchase.
- Presale Access Link — If you signed up for presale but never received your link to purchase presale, here is how to access the sale.
Hours & Schedule
- 13th Floor Phoenix 2026 Dates and Hours — The 2026 13th Floor Phoenix Halloween Season runs September 19 through November 1, 2026. Not every night is open — see the full list of open dates and times.
The Day Of
- What If I Lost an Item During My Visit? — Contact our team with a description and your visit date — found items are held for 30 days.
- Can I Film with Meta Smart Glasses Inside the Attractions? — Filming and recording are not allowed inside the attractions — this includes Meta smart glasses and all other wearable cameras. (Tenant-wide)
- What Should I Wear to the Haunt? — Wear comfortable, closed-toe shoes — heels and flip-flops are strongly discouraged and often end up in our lost and found.
- Can I Wear a Costume? — No costumes, facepaint, props, or handheld items are allowed inside 13th Floor Phoenix.
- Are Bags Allowed? — Only small clear bags (max 4.5"×6.5") are permitted at 13th Floor Phoenix — no purses, backpacks, or opaque bags.
- Are Weapons Allowed? — No weapons of any kind — real or prop — are allowed at 13th Floor Phoenix.
- Is There On-Site Storage for My Belongings? — 13th Floor Phoenix does not offer on-site storage — leave extra belongings in your car or at home.
- Is Food or Drink Available at 13th Floor Phoenix? — Food and drink vendors are available outside the haunt — no food, drinks, or bottles are allowed inside the attraction.
- Can I Take Photos or Video Inside the Attractions? — Recording devices, flash photography, and flashlights are not allowed inside 13th Floor Phoenix — photography is welcome outside.
- Are There Rules Inside the Attractions? — Do not touch actors or staff, stay in your group, and follow all directions from event personnel.
- Are There Strobe Lights, Fog, or Special Effects? — Yes — 13th Floor Phoenix uses intense strobe lights, fog, extreme low visibility, and other special effects throughout.
- How Long Does the Experience Take? — Most guests spend 45+ minutes inside 13th Floor Phoenix — total time depends on add-ons and crowd levels.
- Are You Open if It's Raining? — 13th Floor Phoenix operates rain or shine on all scheduled nights.
- Can I Re-Enter After Leaving 13th Floor Phoenix? — A Respawn Pass lets you go through the main attraction a second time — standard re-entry is not available.
- What Happens If I Want to Exit an Attraction Early? — Staff are stationed throughout each attraction to assist any guest who needs to exit early.
- Is There Security? — 13th Floor Phoenix has security staff at the entry point and throughout the property for all guests' safety.
- Can We Be Denied Access? — 13th Floor Phoenix reserves the right to refuse admission or remove any guest at any time.
- What Are the Add-On Experiences at 13th Floor Phoenix? — 13th Floor Phoenix offers two add-ons beyond the main haunt: Zombie Splat GellyBall and the Respawn Pass.
Event Day
- Will My Group Go Through Together? — Parties purchased together go through together in groups of 10. Larger pre-purchased groups can usually be kept together — just ask at check-in. (Tenant-wide)
- Weather Cancellation or Delays — Locations are open rain or shine. If a location is closed for a date for any extreme weather instance this will be published on the home page of the website, posted on the respective social… (Tenant-wide)
- What Does My Ticket Time Mean? When Should I Arrive? — Your ticket time is your entry window — plan to arrive 15–30 minutes early to allow for parking, security check-in, and the entry line. (Tenant-wide)
Top Questions
- How Much Do Tickets Cost? — 13th Floor Phoenix uses dynamic pricing — ticket prices vary by date and increase closer to the event, so buying early saves money.
- Are Group Discounts Available? — Group pricing may be available for larger parties — contact 13th Floor Phoenix directly for information.