Magic of Halloween Help

Miscellaneous

How Can I Contact Magic of Halloween? — Manage your order directly at zentix.com/manage, or browse our help articles for answers to common questions.
How Can I Get Discounts for Magic of Halloween? — There are no discounts currently available for Magic of Halloween tickets.

Can I Re-Enter After Leaving? — Tickets are valid for one entry — once you exit Magic of Halloween, re-entry is not permitted.
What If I Lost an Item During My Visit? — Notify a staff member during your visit if you lose an item — Mall of America guest services can also help after you leave.
Are You Open If It Rains? — Yes — Magic of Halloween is a fully indoor experience at Mall of America, so it's not affected by weather.
Can I Film with Meta Smart Glasses Inside the Attractions? — Filming and recording are not allowed inside the attractions — this includes Meta smart glasses and all other wearable cameras. (Tenant-wide)

Is Magic of Halloween Safe for Pregnant Women? — Magic of Halloween is a low-intensity, indoor, walk-at-your-own-pace experience with no scares — generally comfortable for pregnant guests, though anyone with concerns should consult their doctor.
Is Magic of Halloween Accessible? — Magic of Halloween is fully accessible — strollers and wheelchairs are welcome, with ADA signage to an accessible entry through the mall.
Is Magic of Halloween Family-Friendly? — Magic of Halloween is fully indoor and family-friendly — strollers and wheelchairs are welcome, with no scares.

What Happens When I Arrive at Magic of Halloween? — Show your QR code at the entrance — staff will scan and check in your entire party at once. Arrive at least 15 minutes early.
Can I Bring Pets to Magic of Halloween? — Pets are not permitted at Magic of Halloween, with the exception of trained service animals.
How Long Is the Magic of Halloween Experience? — Visit length varies — Magic of Halloween is self-guided, so you can take as much or as little time as you like.
What Is Included in the Magic of Halloween Experience? — Magic of Halloween features illuminated pumpkin displays, animated characters, interactive games, and synchronized light displays — a self-guided, fun (not scary) experience for all ages.
What Ticket Types Are Available? — Magic of Halloween offers a single ticket type — General Admission.

I Did Not Receive My Ticket Confirmation Email — Check your spam folder first — if it's not there, look up your order and tickets directly at zentix.com/manage.
Can I Change the Date or Time of My Tickets? — Tickets can't be refunded, but may be rescheduled to a different available date through the self-service portal — before November 1, 2026.
What Is the Refund Policy? — All Magic of Halloween ticket sales are final — no refunds under any circumstances. Unused tickets expire after November 1, 2026.
What Is Included in My Ticket? — General Admission includes entry to the self-guided Magic of Halloween walk-through experience at Mall of America.
I Arrived on the Wrong Date — What to Do — Your ticket is valid only for the date and time slot on your confirmation. (Tenant-wide)

Magic of Halloween 2026 Dates and Hours — Magic of Halloween runs September 25 – November 1, 2026 at Mall of America, open daily from 12:00 PM to 6:00 PM.

Is There Parking at Magic of Halloween? — Free parking is available at Mall of America — follow signage to the Magic of Halloween entrance on Level 2, South Avenue.
Where Is Magic Of Halloween Located? — Magic of Halloween is located at Mall of America® on Level 2, Bloomington, MN — 200 South Avenue, Level 2, Bloomington, MN 55425.

Will My Group Go Through Together? — Parties purchased together go through together in groups of 10. Larger pre-purchased groups can usually be kept together — just ask at check-in. (Tenant-wide)
Weather Cancellation or Delays — Locations are open rain or shine. If a location is closed for a date for any extreme weather instance this will be published on the home page of the website, posted on the respective social… (Tenant-wide)
What Does My Ticket Time Mean? When Should I Arrive? — Your ticket time is your entry window — plan to arrive 15–30 minutes early to allow for parking, security check-in, and the entry line. (Tenant-wide)

Completing Your Digital Waiver — How to sign a digital liability waiver. (Tenant-wide)
I Entered the Wrong Email Address at Checkout — If you entered the wrong email at checkout, your order still exists — go to zentix.com/manage and enter the phone number you used at checkout to retrieve your tickets. (Tenant-wide)

How Do I Know What Each Ticket Includes? — Each ticket type on the purchase page includes a description of what you get — read it before selecting to make sure you're choosing the right option for your visit. (Tenant-wide)
Tickets Must Be Purchased Online — No Walk-Up or Box Office Sales — Tickets Must Be Purchased Online — No Walk-Up or Box Office Sales (Tenant-wide)