LA Haunted Hayride Help

Tickets

I Arrived on the Wrong Date — What to Do — Your ticket is valid only for the date and time slot on your confirmation. (Tenant-wide)
What Is the Refund Policy? — All LA Haunted Hayride ticket sales are final — no refunds or exchanges are offered; the event operates rain or shine.
Can I Change the Date or Time of My Ticket? — Timed Hayride tickets cannot be changed; arrive when the event opens to enjoy mazes and entertainment, and queue for the Hayride up to 15 minutes before your scheduled slot.
What Is Included in My Ticket? — General Admission includes the Haunted Hayride and all mazes; Platinum adds unlimited skip-the-line access to everything; Season Pass provides unlimited visits for the entire season.
I Did Not Receive My Ticket Confirmation Email — Check your spam folder first — if your confirmation isn't there, look up your order at losangeleshauntedhayride.com or contact us through the form at losangeleshauntedhayride.com/contact/.

Completing Your Digital Waiver — How to sign a digital liability waiver. (Tenant-wide)
I Entered the Wrong Email Address at Checkout — If you entered the wrong email at checkout, your order still exists — go to zentix.com/manage and enter the phone number you used at checkout to retrieve your tickets. (Tenant-wide)

Weather Cancellation or Delays — Locations are open rain or shine. If a location is closed for a date for any extreme weather instance this will be published on the home page of the website, posted on the respective social… (Tenant-wide)
What Does My Ticket Time Mean? When Should I Arrive? — Your ticket time is your entry window — plan to arrive 15–30 minutes early to allow for parking, security check-in, and the entry line. (Tenant-wide)

How Do I Know What Each Ticket Includes? — Each ticket type on the purchase page includes a description of what you get — read it before selecting to make sure you're choosing the right option for your visit. (Tenant-wide)
Tickets Must Be Purchased Online — No Walk-Up or Box Office Sales — Tickets Must Be Purchased Online — No Walk-Up or Box Office Sales (Tenant-wide)

Is there a minimum age requirement? — There is no minimum age requirement, but the experience is not recommended for small children, toddlers, or babies. Guests aged 12+ are suggested. (Tenant-wide)
Is LA Haunted Hayride Appropriate for Children? — LA Haunted Hayride is best suited for older teens and adults — the experience is intense and may be too frightening for children 12 and under.
Are There Health Restrictions at LA Haunted Hayride? — The LA Haunted Hayride features sudden scares, strobe lights, fog, and outdoor terrain through Griffith Park — guests with heart conditions, seizure disorders, or severe anxiety should consider carefully.
Can Pregnant Women Attend LA Haunted Hayride? — Pregnant guests should use caution — the Hayride and mazes involve sudden scares, strobe lights, and uneven outdoor terrain in Griffith Park.

How Can I Contact LA Haunted Hayride? — Contact LA Haunted Hayride through the form at losangeleshauntedhayride.com/contact/ for ticketing questions and event details.
How Do I Apply for a Job at LA Haunted Hayride? — LA Haunted Hayride is produced by Thirteenth Floor Entertainment Group — follow losangeleshauntedhayride.com and social media for seasonal job opportunities each fall.
How Can I Get Discounts for LA Haunted Hayride? — Join Fright Club for free at losangeleshauntedhayride.com/fright-club/ to get early presale access at the season's lowest prices.
Is It the Same as Last Year? — LA Haunted Hayride introduces new themed mazes and experiences each season — 2025 features Elvira's Trick or Treat Mayhem and Monáe Manor.

What Happens When I Arrive at LA Haunted Hayride? — Upon arriving at the Old Zoo, proceed through security (bags inspected), then enjoy the mazes and attractions immediately — your timed ticket applies only to the Hayride queue.
How Long Will I Spend at LA Haunted Hayride? — Most guests plan 2–3 hours at LA Haunted Hayride to experience the Hayride, mazes, and entertainment; Fast Pass and Platinum upgrades eliminate waiting.
What Are the 2025 LA Haunted Hayride Attractions? — The 2025 LA Haunted Hayride features the iconic Haunted Hayride through Griffith Park's Old Zoo, Elvira's Trick or Treat Mayhem maze, and Monáe Manor hosted by Janelle Monáe.
What Ticket Types Are Available at LA Haunted Hayride? — LA Haunted Hayride offers General Admission (All Attractions), Skip the Line/Fast Pass, Platinum (unlimited priority access to everything), and a Season Pass for unlimited visits.
What Is the Bag Policy at LA Haunted Hayride? — Only small bags and purses are permitted — all bags are subject to inspection, and no large bags or backpacks are allowed.
Can I Wear a Costume to LA Haunted Hayride? — Costumes, facepaint, props, and handheld items are not permitted inside the haunted attractions — dress in comfortable clothes and leave props in your car.
What Is Included in a Platinum Ticket? — Platinum tickets at LA Haunted Hayride include unlimited skip-the-line access to both the Hayride and all haunted mazes — zero waiting for every attraction.

Where Is LA Haunted Hayride Located? — The Los Angeles Haunted Hayride takes place at the Old Zoo Picnic Area, 4730 Crystal Springs Dr., Los Angeles, CA 90027, in Griffith Park.
Where Should I Park for LA Haunted Hayride? — Pre-paid parking is available in Merry Go Round Lots 1, 2, and 3; free parking with a shuttle is also available at the LA Zoo's northwest corner lot.