LA Haunted Hayride Help

Presale

LA Haunted Hayride Presale Voucher Redemption — Presale vouchers will open for redemption on August 19th, 2026. This is the date you will be able to select your date and time of your visit using your voucher codes if you purchased presale.
Didn't Receive My Presale Access Link — If you can't find your presale access link, here is the direct link to the presale queue to purchase.
Presale Access Link — If you signed up for presale but never received your link to purchase presale, here is how to access the sale.

Can I Take Photos or Video Inside the Attractions? — Recording devices, flash photography, and flashlights are not allowed inside — photos are welcome in photo op and outdoor areas.
What If I Lost an Item During My Visit? — Contact our team with a description and your visit date — found items are held for 30 days.
Are You Open If It Rains? — We operate rain or shine — severe weather may pause operations, and cancelled nights are rescheduled by email.
Can I Re-Enter After Leaving? — Tickets are valid for one entry — once you exit the event grounds, re-entry is not permitted.
Will the Actors Touch Me? — Our actors will never intentionally touch you — and touching actors, props, or sets is strictly prohibited.
Can I Film with Meta Smart Glasses Inside the Attractions? — Filming and recording are not allowed inside the attractions — this includes Meta smart glasses and all other wearable cameras. (Tenant-wide)

Will My Group Go Through Together? — Parties purchased together go through together in groups of 10. Larger pre-purchased groups can usually be kept together — just ask at check-in. (Tenant-wide)
Weather Cancellation or Delays — Locations are open rain or shine. If a location is closed for a date for any extreme weather instance this will be published on the home page of the website, posted on the respective social… (Tenant-wide)
What Does My Ticket Time Mean? When Should I Arrive? — Your ticket time is your entry window — plan to arrive 15–30 minutes early to allow for parking, security check-in, and the entry line. (Tenant-wide)

I Arrived on the Wrong Date — What to Do — Your ticket is valid only for the date and time slot on your confirmation. (Tenant-wide)
What Is the Refund Policy? — All LA Haunted Hayride ticket sales are final — no refunds or exchanges are offered; the event operates rain or shine.
Can I Change the Date or Time of My Ticket? — Timed Hayride tickets cannot be changed; arrive when the event opens to enjoy mazes and entertainment, and queue for the Hayride up to 15 minutes before your scheduled slot.
What Is Included in My Ticket? — General Admission includes the Haunted Hayride and all mazes; Platinum adds unlimited skip-the-line access to everything; Season Pass provides unlimited visits for the entire season.
I Did Not Receive My Ticket Confirmation Email — Check your spam folder first — if your confirmation isn't there, look up your order at losangeleshauntedhayride.com or contact us through the form at losangeleshauntedhayride.com/contact/.

Completing Your Digital Waiver — How to sign a digital liability waiver. (Tenant-wide)
I Entered the Wrong Email Address at Checkout — If you entered the wrong email at checkout, your order still exists — go to zentix.com/manage and enter the phone number you used at checkout to retrieve your tickets. (Tenant-wide)

How Do I Know What Each Ticket Includes? — Each ticket type on the purchase page includes a description of what you get — read it before selecting to make sure you're choosing the right option for your visit. (Tenant-wide)
Tickets Must Be Purchased Online — No Walk-Up or Box Office Sales — Tickets Must Be Purchased Online — No Walk-Up or Box Office Sales (Tenant-wide)

How Can I Contact LA Haunted Hayride? — Email Los Angeles Haunted Hayride at help@losangeleshauntedhayride.com; you can also manage your order at zentix.com/manage/.
How Do I Apply for a Job at LA Haunted Hayride? — LA Haunted Hayride is produced by Thirteenth Floor Entertainment Group — follow losangeleshauntedhayride.com and social media for seasonal job opportunities each fall.
How Can I Get Discounts for LA Haunted Hayride? — Join Fright Club for free at losangeleshauntedhayride.com/fright-club/ to get early presale access at the season's lowest prices.
Is It the Same as Last Year? — LA Haunted Hayride introduces new themed mazes and experiences each season — 2025 features Elvira's Trick or Treat Mayhem and Monáe Manor.

Is LA Haunted Hayride Appropriate for Children? — LA Haunted Hayride is best suited for older teens and adults — the experience is intense and may be too frightening for children 12 and under.
Are There Health Restrictions at LA Haunted Hayride? — The LA Haunted Hayride features sudden scares, strobe lights, fog, and outdoor terrain through Griffith Park — guests with heart conditions, seizure disorders, or severe anxiety should consider carefully.
Can Pregnant Women Attend LA Haunted Hayride? — Pregnant guests should use caution — the Hayride and mazes involve sudden scares, strobe lights, and uneven outdoor terrain in Griffith Park.

What Happens When I Arrive at LA Haunted Hayride? — Upon arriving at the Old Zoo, proceed through security (bags inspected), then enjoy the mazes and attractions immediately — your timed ticket applies only to the Hayride queue.
How Long Will I Spend at LA Haunted Hayride? — Most guests plan 2–3 hours at LA Haunted Hayride to experience the Hayride, mazes, and entertainment; Fast Pass and Platinum upgrades eliminate waiting.
What Are the 2025 LA Haunted Hayride Attractions? — The 2025 LA Haunted Hayride features the iconic Haunted Hayride through Griffith Park's Old Zoo, Elvira's Trick or Treat Mayhem maze, and Monáe Manor hosted by Janelle Monáe.
What Ticket Types Are Available at LA Haunted Hayride? — LA Haunted Hayride offers General Admission (All Attractions), Skip the Line/Fast Pass, Platinum (unlimited priority access to everything), and a Season Pass for unlimited visits.
What Is the Bag Policy at LA Haunted Hayride? — Only small bags and purses are permitted — all bags are subject to inspection, and no large bags or backpacks are allowed.
Can I Wear a Costume to LA Haunted Hayride? — Costumes, facepaint, props, and handheld items are not permitted inside the haunted attractions — dress in comfortable clothes and leave props in your car.
What Is Included in a Platinum Ticket? — Platinum tickets at LA Haunted Hayride include unlimited skip-the-line access to both the Hayride and all haunted mazes — zero waiting for every attraction.

Where Is LA Haunted Hayride Located? — The Los Angeles Haunted Hayride takes place at the Old Zoo Picnic Area, 4730 Crystal Springs Dr., Los Angeles, CA 90027, in Griffith Park.
Where Should I Park for LA Haunted Hayride? — Pre-paid parking is available in Merry Go Round Lots 1, 2, and 3; free parking with a shuttle is also available at the LA Zoo's northwest corner lot.