Terror On The Fox Help

Tickets

I Arrived on the Wrong Date — What to Do — Your ticket is valid only for the date and time slot on your confirmation. (Tenant-wide)
What Is the Refund Policy? — All Terror on the Fox ticket sales are final — no refunds are offered, but rescheduling to a different date is available via the ticket portal.
Can I Change the Date or Time of My Tickets? — Yes — you can reschedule your Terror on the Fox tickets to a different date and time using the self-service option in your confirmation email.
What Is Included in My Ticket? — A General Admission ticket includes access to all haunted attractions for one visit; Platinum VIP adds unlimited re-entry, commemorative photo, lanyard, secret bar access, and gift shop discount.
I Did Not Receive My Ticket Confirmation Email — Check your spam folder first — if your confirmation still isn't there, look up your order at zentix.com/manage or email help@terroronthefox.com.

Completing Your Digital Waiver — How to sign a digital liability waiver. (Tenant-wide)
I Entered the Wrong Email Address at Checkout — If you entered the wrong email at checkout, your order still exists — go to zentix.com/manage and enter the phone number you used at checkout to retrieve your tickets. (Tenant-wide)

Weather Cancellation or Delays — Locations are open rain or shine. If a location is closed for a date for any extreme weather instance this will be published on the home page of the website, posted on the respective social… (Tenant-wide)
What Does My Ticket Time Mean? When Should I Arrive? — Your ticket time is your entry window — plan to arrive 15–30 minutes early to allow for parking, security check-in, and the entry line. (Tenant-wide)

How Do I Know What Each Ticket Includes? — Each ticket type on the purchase page includes a description of what you get — read it before selecting to make sure you're choosing the right option for your visit. (Tenant-wide)
Tickets Must Be Purchased Online — No Walk-Up or Box Office Sales — Tickets Must Be Purchased Online — No Walk-Up or Box Office Sales (Tenant-wide)

Is there a minimum age requirement? — There is no minimum age requirement, but the experience is not recommended for small children, toddlers, or babies. Guests aged 12+ are suggested. (Tenant-wide)
Is Terror on the Fox Appropriate for Children? — Terror on the Fox is recommended for ages 12 and up — the experience is intense and may be too frightening for younger children.
Are There Health Restrictions at Terror on the Fox? — Terror on the Fox features strobe lights, fog, sudden scares, and outdoor terrain — guests with heart conditions, seizure disorders, or severe anxiety should consider carefully.
Can Pregnant Women Attend Terror on the Fox? — Attendance is not recommended for pregnant guests due to sudden scares, strobe lights, fog, and uneven outdoor terrain.

How Can I Contact Terror on the Fox? — Email Terror on the Fox at help@terroronthefox.com or use the contact form and live chat at terroronthefox.com/contact.
How Do I Apply for a Job at Terror on the Fox? — Terror on the Fox hires approximately 70 seasonal staff each year — apply at terroronthefox.com/application/.
How Can I Receive Discounts and Promotions? — Join Fright Club for free at terroronthefox.com/fright-club/ to get early presale access and a starting ticket price of $13.99.
Is It the Same This Year? — Terror on the Fox updates its attractions every season — the 2025 lineup features two brand-new experiences: Rise of the Kraken and The Screeching Shadows.

What Happens When I Arrive at Terror on the Fox? — All guests sign a digital waiver on arrival and then queue for the attractions — ticket type determines your queue priority.
How Long Will I Spend at Terror on the Fox? — Wait times vary by night — busier Friday and Saturday evenings have longer queues; Fast Pass and Skip the Line upgrades reduce your wait by approximately one-third.
What Are the 2025 Terror on the Fox Attractions? — Terror on the Fox Year 29 features Rise of the Kraken, The Screeching Shadows, the Haunted Train Ride, and the Dutchman's Hideaway Secret Bar.
What Add-Ons and Upgrades Are Available? — Terror on the Fox offers Fast Pass, Skip the Line, Platinum VIP (unlimited re-entry + secret bar + photo), Season Pass, and Dutchman's Hideaway Secret Bar access.
Can I Bring a Bag to Terror on the Fox? — Only small clear bags not exceeding 4.5"×6.5" are permitted inside — larger bags must remain in your vehicle.
Can I Wear a Costume to Terror on the Fox? — Costumes are welcome at Terror on the Fox, but full-face masks, full-face makeup, and props of any kind are not permitted.
What Ticket Types Are Available at Terror on the Fox? — Terror on the Fox offers General Admission, Fast Pass, Skip the Line, Platinum VIP, and a Season Pass for unlimited visits.

Where Is Terror on the Fox Located? — Terror on the Fox is located at 2285 S Broadway, Green Bay, WI 54304, on the grounds of the National Railroad Museum.
Is There Parking at Terror on the Fox? — Parking at Terror on the Fox is free — use the Merrill Lynch lot (one block south) or the Pella Windows overflow lot; do not park at the Residence Inn.