Terror On The Fox Help

Presale

Terror on the Fox Presale Voucher Redemption — Presale vouchers will open for redemption on August 19th, 2026. This is the date you will be able to select your date and time of your visit using your voucher codes if you purchased presale.
Didn't Receive My Presale Access Link — If you can't find your presale access link, here is the direct link to the presale queue to purchase.
Presale Access Link — If you signed up for presale but never received your link to purchase presale, here is how to access the sale.

Can I Take Photos or Video Inside the Attractions? — Recording devices, flash photography, and flashlights are not allowed inside — photos are welcome in photo op and outdoor areas.
Can I Re-Enter After Leaving? — Tickets are valid for one entry — once you exit the event grounds, re-entry is not permitted.
Are You Open If It Rains? — We operate rain or shine — severe weather may pause operations, and cancelled nights are rescheduled by email.
Will the Actors Touch Me? — Our actors will never intentionally touch you — and touching actors, props, or sets is strictly prohibited.
What If I Lost an Item During My Visit? — Contact our team with a description and your visit date — found items are held for 30 days.
Can I Film with Meta Smart Glasses Inside the Attractions? — Filming and recording are not allowed inside the attractions — this includes Meta smart glasses and all other wearable cameras. (Tenant-wide)

Will My Group Go Through Together? — Parties purchased together go through together in groups of 10. Larger pre-purchased groups can usually be kept together — just ask at check-in. (Tenant-wide)
Weather Cancellation or Delays — Locations are open rain or shine. If a location is closed for a date for any extreme weather instance this will be published on the home page of the website, posted on the respective social… (Tenant-wide)
What Does My Ticket Time Mean? When Should I Arrive? — Your ticket time is your entry window — plan to arrive 15–30 minutes early to allow for parking, security check-in, and the entry line. (Tenant-wide)

I Arrived on the Wrong Date — What to Do — Your ticket is valid only for the date and time slot on your confirmation. (Tenant-wide)
What Is the Refund Policy? — All Terror on the Fox ticket sales are final — no refunds are offered, but rescheduling to a different date is available via the ticket portal.
Can I Change the Date or Time of My Tickets? — Yes — you can reschedule your Terror on the Fox tickets to a different date and time using the self-service option in your confirmation email.
What Is Included in My Ticket? — A General Admission ticket includes access to all haunted attractions for one visit; Platinum VIP adds unlimited re-entry, commemorative photo, lanyard, secret bar access, and gift shop discount.
I Did Not Receive My Ticket Confirmation Email — Check your spam folder first — if your confirmation still isn't there, look up your order at zentix.com/manage or email help@terroronthefox.com.

Completing Your Digital Waiver — How to sign a digital liability waiver. (Tenant-wide)
I Entered the Wrong Email Address at Checkout — If you entered the wrong email at checkout, your order still exists — go to zentix.com/manage and enter the phone number you used at checkout to retrieve your tickets. (Tenant-wide)

How Do I Know What Each Ticket Includes? — Each ticket type on the purchase page includes a description of what you get — read it before selecting to make sure you're choosing the right option for your visit. (Tenant-wide)
Tickets Must Be Purchased Online — No Walk-Up or Box Office Sales — Tickets Must Be Purchased Online — No Walk-Up or Box Office Sales (Tenant-wide)

How Can I Contact Terror on the Fox? — Email Terror on the Fox at help@terroronthefox.com; you can also manage your order at zentix.com/manage/.
How Do I Apply for a Job at Terror on the Fox? — Terror on the Fox hires approximately 70 seasonal staff each year — apply at terroronthefox.com/application/.
How Can I Receive Discounts and Promotions? — Join Fright Club for free at terroronthefox.com/fright-club/ to get early presale access and a starting ticket price of $13.99.
Is It the Same This Year? — Terror on the Fox updates its attractions every season — the 2025 lineup features two brand-new experiences: Rise of the Kraken and The Screeching Shadows.

Is Terror on the Fox Appropriate for Children? — Terror on the Fox is recommended for ages 12 and up — the experience is intense and may be too frightening for younger children.
Are There Health Restrictions at Terror on the Fox? — Terror on the Fox features strobe lights, fog, sudden scares, and outdoor terrain — guests with heart conditions, seizure disorders, or severe anxiety should consider carefully.
Can Pregnant Women Attend Terror on the Fox? — Attendance is not recommended for pregnant guests due to sudden scares, strobe lights, fog, and uneven outdoor terrain.

What Happens When I Arrive at Terror on the Fox? — All guests sign a digital waiver on arrival and then queue for the attractions — ticket type determines your queue priority.
How Long Will I Spend at Terror on the Fox? — Wait times vary by night — busier Friday and Saturday evenings have longer queues; Fast Pass and Skip the Line upgrades reduce your wait by approximately one-third.
What Are the 2025 Terror on the Fox Attractions? — Terror on the Fox Year 29 features Rise of the Kraken, The Screeching Shadows, the Haunted Train Ride, and the Dutchman's Hideaway Secret Bar.
What Add-Ons and Upgrades Are Available? — Terror on the Fox offers Fast Pass, Skip the Line, Platinum VIP (unlimited re-entry + secret bar + photo), Season Pass, and Dutchman's Hideaway Secret Bar access.
Can I Bring a Bag to Terror on the Fox? — Only small clear bags not exceeding 4.5"×6.5" are permitted inside — larger bags must remain in your vehicle.
Can I Wear a Costume to Terror on the Fox? — Costumes are welcome at Terror on the Fox, but full-face masks, full-face makeup, and props of any kind are not permitted.

Where Is Terror on the Fox Located? — Terror on the Fox is located at 2285 S Broadway, Green Bay, WI 54304, on the grounds of the National Railroad Museum.
Is There Parking at Terror on the Fox? — Parking at Terror on the Fox is free — use the Merrill Lynch lot (one block south) or the Pella Windows overflow lot; do not park at the Residence Inn.