What Happens If an Event Is Cancelled or Postponed?

If an event is cancelled or postponed, Zentix will send an email to the address on file for all affected orders. Check your inbox and spam folder for communication from Zentix or the event organizer.

Refund and exchange policies are set by each event organizer and vary. If a specific date is cancelled, the organizer may offer rescheduling, a credit, or a refund. Zentix does not issue refunds on behalf of event organizers.

For weather-related closures specifically, see Weather Cancellation or Delays. If you have not received any communication and are unsure whether your event is still on, check the event organizer's website and social media first — updates are posted there before customer service can confirm them.