Can I Reschedule My Tickets? — Tickets can be rescheduled by locating your order online and clicking the reschedule button.
How Do I Redeem My Costco Voucher Codes? — Costco vouchers are redeemed at checkout by adding Fast Pass tickets equal to twice the number of vouchers, then applying the voucher codes.
What Time Are You Open? — Hours of operation vary by date — visit the ticketing calendar to see available dates and event times for the current season.
How Much Does It Cost? — Ticket prices are dynamic and vary by date, time slot, and availability — check the ticketing calendar for current pricing.
What should I wear to the haunt? — What guests should wear for a comfortable and policy-compliant experience at 13th Floor Jacksonville.
Can we be denied access? — 13th Floor Jacksonville reserves the right to refuse entry to any guest for any reason.
Can I wear a costume? — Costumes are welcome, but full-face masks, full face makeup that obscures identity, and props of any kind are not allowed.
Are you open if it’s raining? — 13th Floor Jacksonville operates rain or shine — the haunted house is indoors, but portions of the queue may be outdoors.
Is there security? — All guests must pass through a security screening before entering — arrive early to allow time for the process.
Will the actors touch us? — Actors will not touch guests, and guests are asked not to touch the actors.
Do you have a lot of strobe lights? — 13th Floor Jacksonville features extensive strobe lighting and fog effects throughout — guests with certain health conditions are advised not to attend.
Can we go through again? — General admission tickets are single use. A VIP Platinum ticket option is available for guests who want to go through more than once.
Can I bring my bag into the haunt? — Only small bags and clutches up to 4.5"×6.5" are allowed inside. Larger bags should be left in your vehicle.
If I get too scared, what do I do? — Guests who become too frightened can find the nearest actor, who will escort them safely out of the attraction.
How long is the wait in line? — Wait times vary by date — September and weekdays are typically short, while October weekends near Halloween can be significantly longer.
Do you charge for parking? — Free street parking is available surrounding the haunt. Guests needing accessible parking should contact 13th Floor Jacksonville directly.
Do you accept cash? — 13th Floor Jacksonville is a cashless event — cash is not accepted on-site.
Is the waiting area inside or outside? — The queue area is both indoor and outdoor — the attraction operates rain or shine, so guests should dress for outdoor conditions.
Who Should Attend
Is your haunted house accessible? — 13th Floor Jacksonville is accessible and offers bypasses for dark or confined sections — ask the Safety & Surveillance team upon arrival.
Is there a minimum age requirement? — There is no minimum age requirement, but the experience is not recommended for small children, toddlers, or babies. Guests aged 12+ are suggested.
Can I go through if I am pregnant? — Attending the event is not recommended during pregnancy. Guests with questions should consult their healthcare provider.