13th Floor San Antonio Help
Find answers about events and tickets from 13th Floor San Antonio.
The Day Of
- What If I Lost an Item During My Visit? — Contact our team with a description and your visit date — found items are held for 30 days.
- Can I Film with Meta Smart Glasses Inside the Attractions? — Filming and recording are not allowed inside the attractions — this includes Meta smart glasses and all other wearable cameras. (Tenant-wide)
- What Should I Wear to the Haunt? — Wear comfortable, closed-toe shoes — heels and flip-flops are strongly discouraged and often end up in our lost and found.
- Can I Wear a Costume? — No costumes, facepaint, props, or handheld items are allowed inside 13th Floor San Antonio.
- Are Bags Allowed? — Only small clear bags (max 4.5"×6.5") are permitted at 13th Floor San Antonio — no purses, backpacks, or opaque bags.
- Are Weapons Allowed? — No weapons of any kind — real or prop — are allowed at 13th Floor San Antonio.
- Is There On-Site Storage for My Belongings? — 13th Floor San Antonio does not offer on-site storage — leave extra belongings in your car or at home.
- Is Food or Drink Available at 13th Floor San Antonio? — Food and drink vendors are available outside, plus two 21+ secret bars inside — no food or drink is allowed in the main attraction.
- Can I Take Photos or Video Inside the Attractions? — Recording devices, flash photography, and flashlights are not allowed inside 13th Floor San Antonio — photography is welcome outside.
- Are There Rules Inside the Attractions? — Do not touch actors or staff, stay in your group, and follow all directions from event personnel.
- Are There Strobe Lights, Fog, or Special Effects? — Yes — 13th Floor San Antonio uses intense strobe lights, fog, extreme low visibility, and other special effects throughout.
- How Long Does the Experience Take? — Total time at 13th Floor San Antonio depends on how many attractions you experience and crowd levels on your night.
- Are You Open if It's Raining? — 13th Floor San Antonio operates rain or shine on all scheduled nights.
- Can I Re-Enter After Leaving 13th Floor San Antonio? — A Respawn Pass lets you go through the main attraction a second time — standard re-entry is not available.
- What Happens If I Want to Exit an Attraction Early? — Staff are stationed throughout each attraction to assist any guest who needs to exit early.
- Is There Security? — 13th Floor San Antonio has security staff at the entry point and throughout the property for all guests' safety.
- Can We Be Denied Access? — 13th Floor San Antonio reserves the right to refuse admission or remove any guest at any time.
- What Are the Add-On Experiences at 13th Floor San Antonio? — 13th Floor San Antonio offers four add-ons: two 21+ secret bars, a GellyBall zombie shooting range, and the Respawn Pass.
Event Day
- How Long Does the Visit Take? — Most guests spend about 30–45 minutes walking through, depending on your pace, the crowds, and how many attractions are included — there's no set time. (Tenant-wide)
- Will My Group Go Through Together? — Parties purchased together go through together in groups of 10. Larger pre-purchased groups can usually be kept together — just ask at check-in. (Tenant-wide)
- Weather Cancellation or Delays — Locations are open rain or shine. If a location is closed for a date for any extreme weather instance this will be published on the home page of the website, posted on the respective social… (Tenant-wide)
- What Does My Ticket Time Mean? When Should I Arrive? — Your ticket time is your entry window — plan to arrive 15–30 minutes early to allow for parking, security check-in, and the entry line. (Tenant-wide)