Delusion Help

THE EVENT

Is your event accessible? — The historic nature of the venue, the grounds, stairways, small spaces and physicality needed for progressing through the experience may be too difficult for some.    We do not recommend pregnant women attend the play. …

Will My Group Go Through Together? — Parties purchased together go through together in groups of 10. Larger pre-purchased groups can usually be kept together — just ask at check-in. (Tenant-wide)
Weather Cancellation or Delays — Locations are open rain or shine. If a location is closed for a date for any extreme weather instance this will be published on the home page of the website, posted on the respective social… (Tenant-wide)
What Does My Ticket Time Mean? When Should I Arrive? — Your ticket time is your entry window — plan to arrive 15–30 minutes early to allow for parking, security check-in, and the entry line. (Tenant-wide)

I Arrived on the Wrong Date — What to Do — Your ticket is valid only for the date and time slot on your confirmation. (Tenant-wide)
What Is the Refund Policy for Delusion? — All Delusion ticket sales are final — no refunds or exchanges — but tickets are transferable to another person.
Can I Transfer or Exchange My Delusion Ticket? — Delusion tickets cannot be refunded or exchanged for a new date, but they are fully transferable to another person.
What Is Included in My Delusion Ticket? — All tickets include the immersive play and complimentary Open World; The Leech Play Your Part VIP Upgrade adds playing a Leech in the show, 15% off merch, and a collectible photo. All shows are 18+ only.
I Did Not Receive My Delusion Ticket Confirmation — Check your spam folder and log in to your Zentix account to access your tickets — or email help@enterdelusion.com.

Completing Your Digital Waiver — How to sign a digital liability waiver. (Tenant-wide)
I Entered the Wrong Email Address at Checkout — If you entered the wrong email at checkout, your order still exists — go to zentix.com/manage and enter the phone number you used at checkout to retrieve your tickets. (Tenant-wide)

How Do I Know What Each Ticket Includes? — Each ticket type on the purchase page includes a description of what you get — read it before selecting to make sure you're choosing the right option for your visit. (Tenant-wide)
Tickets Must Be Purchased Online — No Walk-Up or Box Office Sales — Tickets Must Be Purchased Online — No Walk-Up or Box Office Sales (Tenant-wide)

How Can I Contact Delusion? — Email Delusion at help@enterdelusion.com.
How Do I Apply for a Job at Delusion? — Delusion casting is handled directly by the production team — follow social media and sign up for email updates at enterdelusion.com to hear about opportunities.
Are There Discounts Available for Delusion? — Delusion does not offer discounts of any kind — buying early in the season is the best way to get the lowest price.
Is Delusion the Same Each Year? — No — Delusion presents a brand-new story and production every season, so returning guests always experience something completely original.

Is There an Age Requirement at Delusion? — All Delusion shows are 18+ only — valid photo ID will be checked at entry.
Are There Physical Requirements at Delusion? — The Delusion experience requires crawling, climbing, stairs, and brisk walking — the venue is not wheelchair accessible.
Can Pregnant Women Attend Delusion? — Pregnant guests are not recommended for Delusion due to physical activity, tight spaces, strobe effects, and stunt elements.

What Happens When I Arrive at Delusion? — Upon arrival you check in at the lounge, where all bags and phones must be stored before entering the play.
How Long Is the Delusion Experience? — The interactive play runs approximately one hour; most guests spend 2–3 hours total including the Open World experience.
What Is the Delusion Experience? — Delusion is an immersive theatrical horror play where a small group moves through a live story guided by actors and stunt performers.
What Upgrades Are Available at Delusion? — The Leech — Play Your Part VIP Upgrade lets you don swamp creature attire and terrorize actual guests during a pivotal scene, plus 15% off merch and a collectible photo. Extremely limited.
Can I Bring a Bag to Delusion? — All bags and personal items must be checked in at the lounge before the play — they are stored securely and returned afterward.
What Should I Wear to Delusion? — Wear comfortable clothes and flat shoes you don't mind getting dirty — high heels are not permitted, and the experience involves crawling and climbing.
What Ticket Types Are Available at Delusion? — Delusion offers General Admission and The Leech Play Your Part VIP Upgrade; both include the immersive play and the complimentary Open World experience. All shows are 18+ only.

Where Is Delusion Located? — Delusion 2026 takes place at the historic Beckett Mansion, 2218 S. Harvard Blvd., in the West Adams neighborhood of Los Angeles.
Is There Parking Near Delusion? — Premium Parking is a $25 add-on at FAME Church, purchased online in advance (extremely limited, not included with any ticket) — paid overflow parking is available nearby on event nights for the same price.