Delusion Help

Tickets

I Arrived on the Wrong Date — What to Do — Your ticket is valid only for the date and time slot on your confirmation. (Tenant-wide)
What Is the Refund Policy for Delusion? — All Delusion ticket sales are final — no refunds or exchanges — but tickets are transferable to another person.
Can I Transfer or Exchange My Delusion Ticket? — Delusion tickets cannot be refunded or exchanged for a new date, but they are fully transferable to another person.
What Is Included in My Delusion Ticket? — All tickets include the immersive play and complimentary Open World; the VIP Delusionals upgrade adds reserved lounge, collectible credential, and Devil in the Details.
I Did Not Receive My Delusion Ticket Confirmation — Check your spam folder and log in to your Zentix account to access your tickets — or email help@enterdelusion.com.

Completing Your Digital Waiver — How to sign a digital liability waiver. (Tenant-wide)
I Entered the Wrong Email Address at Checkout — If you entered the wrong email at checkout, your order still exists — go to zentix.com/manage and enter the phone number you used at checkout to retrieve your tickets. (Tenant-wide)

Weather Cancellation or Delays — Locations are open rain or shine. If a location is closed for a date for any extreme weather instance this will be published on the home page of the website, posted on the respective social… (Tenant-wide)
What Does My Ticket Time Mean? When Should I Arrive? — Your ticket time is your entry window — plan to arrive 15–30 minutes early to allow for parking, security check-in, and the entry line. (Tenant-wide)

How Do I Know What Each Ticket Includes? — Each ticket type on the purchase page includes a description of what you get — read it before selecting to make sure you're choosing the right option for your visit. (Tenant-wide)
Tickets Must Be Purchased Online — No Walk-Up or Box Office Sales — Tickets Must Be Purchased Online — No Walk-Up or Box Office Sales (Tenant-wide)

Is there a minimum age requirement? — There is no minimum age requirement, but the experience is not recommended for small children, toddlers, or babies. Guests aged 12+ are suggested. (Tenant-wide)
Is Delusion Appropriate for Children? — Delusion is adult-oriented theatrical horror — we recommend guests be at least 16 years old.
Are There Physical Requirements at Delusion? — The Delusion experience requires crawling, climbing, stairs, and brisk walking — the venue is not wheelchair accessible.
Can Pregnant Women Attend Delusion? — Pregnant guests are not recommended for Delusion due to physical activity, tight spaces, strobe effects, and stunt elements.

How Can I Contact Delusion? — Email Delusion at help@enterdelusion.com or call (855) 235-2867.
How Do I Apply for a Job at Delusion? — Delusion casting is handled directly by the production team — follow social media and sign up for email updates at enterdelusion.com to hear about opportunities.
Are There Discounts Available for Delusion? — Delusion does not offer discounts of any kind — buying early in the season is the best way to get the lowest price.
Is Delusion the Same Each Year? — No — Delusion presents a brand-new story and production every season; the 2025 show Harrowing of Hell is completely different from past productions.

What Happens When I Arrive at Delusion? — Upon arrival you check in at the lounge, where all bags and phones must be stored before entering the play.
How Long Is the Delusion Experience? — The interactive play runs approximately one hour; most guests spend 2–3 hours total including the Open World experience.
What Is the Delusion Experience? — Delusion is an immersive theatrical horror play where a small group moves through a live story guided by actors and stunt performers.
What Upgrades Are Available at Delusion? — The VIP Delusionals upgrade adds reserved lounge access, a collectible credential, and the exclusive Devil in the Details behind-the-scenes experience.
Can I Bring a Bag to Delusion? — All bags and personal items must be checked in at the lounge before the play — they are stored securely and returned afterward.
What Should I Wear to Delusion? — Wear comfortable clothes and flat shoes you don't mind getting dirty — high heels are not permitted, and the experience involves crawling and climbing.
What Ticket Types Are Available at Delusion? — Delusion offers General Admission and a VIP Delusionals upgrade; both include the immersive play and the complimentary Open World experience.

Where Is Delusion Located? — Delusion takes place at the Variety Arts Theater, 940 S Figueroa St, in Downtown Los Angeles.
Is There Parking Near Delusion? — Free street parking is available near the venue, but rideshare or the LATTC/Ortho Institute Metro station is strongly recommended.