Magic LA Help
Find answers about events and tickets from Magic LA.
Event Day
- Will My Group Go Through Together? — Parties purchased together go through together in groups of 10. Larger pre-purchased groups can usually be kept together — just ask at check-in. (Tenant-wide)
- Weather Cancellation or Delays — Locations are open rain or shine. If a location is closed for a date for any extreme weather instance this will be published on the home page of the website, posted on the respective social… (Tenant-wide)
- What Does My Ticket Time Mean? When Should I Arrive? — Your ticket time is your entry window — plan to arrive 15–30 minutes early to allow for parking, security check-in, and the entry line. (Tenant-wide)
Tickets
- I Arrived on the Wrong Date — What to Do — Your ticket is valid only for the date and time slot on your confirmation. (Tenant-wide)
- What Is the Refund Policy? — All Magic of the Jack O'Lanterns LA ticket sales are final — no refunds, exchanges, or rain checks. Rescheduling to a different date or time is allowed, subject to availability, via the self-service portal or zentix.com/manage.
- Can I Change the Date or Time of My Tickets? — Yes — subject to availability, you can reschedule your tickets to a different date or time using the self-service portal in your confirmation email or at zentix.com/manage. All sales are final — no refunds.
- What Is Included in My Ticket? — Your Magic LA ticket includes full access to the pumpkin trail, Enchanted Hollow, light show, and Fun Zone — food, beverages, and parking are available separately.
- I Did Not Receive My Ticket Confirmation Email — Check your spam folder first — if your confirmation isn't there, look up your order at zentix.com/manage or email lahelp@magicofthejackolanterns.com.
Top Questions
- How Much Do Tickets Cost? — General Admission starts at approximately $29.99 for adults and $24.99 for kids — prices vary by date, and South Coast Botanic Garden members receive 15% off.
- Are Group Discounts Available? — For groups or special arrangements, email lahelp@magicofthejackolanterns.com with your date, size, and any questions.
What to Expect
- What Happens When I Arrive at Magic of the Jack O'Lanterns? — At Magic of the Jack O'Lanterns LA, you'll check in at your timed entry slot and then step onto the illuminated pumpkin trail through South Coast Botanic Garden.
- How Long Is the Magic of the Jack O'Lanterns LA Experience? — The pumpkin trail is approximately 1 mile and takes 45–60 minutes to walk; with the Enchanted Hollow, Fun Zone, and on-site food and entertainment, plan for 1.5–2 hours total.
- What Is Included in the Magic of the Jack O'Lanterns LA Experience? — Magic LA features over 10,000 illuminated pumpkins, the Enchanted Hollow, a synchronized light show, a Fun Zone with bounce pad and slides, S'mores stations, food and beverages.
- What Upgrades Are Available at Magic LA? — Skip the wait with the Anytime - Skip The Line ticket — arrive any time during operating hours on your chosen date — or add on-site parking ($25 Preferred, $10 Standard with shuttle) at checkout.
- Can I Bring a Bag to Magic of the Jack O'Lanterns LA? — Bags are welcome but are subject to inspection — selfie sticks and tripods are not permitted, and no weapons of any kind are allowed.
- Can I Bring Pets to Magic of the Jack O'Lanterns LA? — Pets are not permitted at Magic of the Jack O'Lanterns LA; ADA-recognized service animals are welcome.
- What Ticket Types Are Available? — Magic LA offers General Admission timed-entry tickets, an Anytime - Skip The Line ticket that works any time on your chosen date, and on-site parking add-ons; South Coast Botanic Garden members receive 15% off.