Magic LA Help

Tickets

I Arrived on the Wrong Date — What to Do — Your ticket is valid only for the date and time slot on your confirmation. (Tenant-wide)
What Is the Refund Policy? — All Magic of the Jack O'Lanterns LA ticket sales are final — no refunds, rain checks, or rescheduling are offered under any circumstances.
Can I Change the Date or Time of My Tickets? — Ticket dates and times cannot be changed — all sales are final and the event operates rain or shine with no rescheduling.
What Is Included in My Ticket? — Your Magic LA ticket includes full access to the pumpkin trail, Enchanted Hollow, light show, and Fun Zone — food, beverages, and parking are available separately.
I Did Not Receive My Ticket Confirmation Email — Check your spam folder first — if your confirmation isn't there, look up your order at zentix.com/manage or email lahelp@magicofthejackolanterns.com.

Completing Your Digital Waiver — How to sign a digital liability waiver. (Tenant-wide)
I Entered the Wrong Email Address at Checkout — If you entered the wrong email at checkout, your order still exists — go to zentix.com/manage and enter the phone number you used at checkout to retrieve your tickets. (Tenant-wide)

Weather Cancellation or Delays — Locations are open rain or shine. If a location is closed for a date for any extreme weather instance this will be published on the home page of the website, posted on the respective social… (Tenant-wide)
What Does My Ticket Time Mean? When Should I Arrive? — Your ticket time is your entry window — plan to arrive 15–30 minutes early to allow for parking, security check-in, and the entry line. (Tenant-wide)

How Do I Know What Each Ticket Includes? — Each ticket type on the purchase page includes a description of what you get — read it before selecting to make sure you're choosing the right option for your visit. (Tenant-wide)
Tickets Must Be Purchased Online — No Walk-Up or Box Office Sales — Tickets Must Be Purchased Online — No Walk-Up or Box Office Sales (Tenant-wide)

Is there a minimum age requirement? — There is no minimum age requirement, but the experience is not recommended for small children, toddlers, or babies. Guests aged 12+ are suggested. (Tenant-wide)
Is Magic of the Jack O'Lanterns LA Family-Friendly? — Yes — Magic of the Jack O'Lanterns LA is a family-friendly event with no scary content, designed for all ages including young children.
Is Magic of the Jack O'Lanterns LA Accessible? — The trail at South Coast Botanic Garden is bumpy and narrow in places — guests who require mobility equipment may find the terrain challenging; free ADA parking is available at the off-site shuttle lot.
Is Magic of the Jack O'Lanterns LA Safe for Pregnant Women? — Magic of the Jack O'Lanterns LA is a gentle evening walk with no scary content — generally safe and enjoyable for pregnant guests, though wear comfortable, supportive footwear given the uneven terrain.

How Can I Contact Magic of the Jack O'Lanterns LA? — Email Magic of the Jack O'Lanterns LA at lahelp@magicofthejackolanterns.com for any questions or assistance.
How Do I Apply for a Job at Magic of the Jack O'Lanterns LA? — Seasonal employment opportunities are listed at magicofthejackolanterns.com/la/jobs/ and the shared careers page at magicofthejackolanterns.com/careers/.
How Can I Get Discounts for Magic of the Jack O'Lanterns LA? — Sign up for the email list at magicofthejackolanterns.com/la/signup/ for presale access and early-bird pricing; South Coast Botanic Garden members receive 15% off tickets.
Is It the Same This Year? — New displays and experiences are added each season — the 2025 LA event features a new location at South Coast Botanic Garden, the Enchanted Hollow centerpiece, and 10,000+ pumpkins.

What Happens When I Arrive at Magic of the Jack O'Lanterns? — At Magic of the Jack O'Lanterns LA, you'll check in at your timed entry slot and then step onto the illuminated pumpkin trail through South Coast Botanic Garden.
How Long Is the Magic of the Jack O'Lanterns LA Experience? — The pumpkin trail is approximately 1 mile and takes 45–60 minutes to walk; with the Enchanted Hollow, Fun Zone, and on-site food and entertainment, plan for 1.5–2 hours total.
What Is Included in the Magic of the Jack O'Lanterns LA Experience? — Magic LA features over 10,000 illuminated pumpkins, the Enchanted Hollow, a synchronized light show, a Fun Zone with bounce pad and slides, S'mores stations, food and beverages.
What Upgrades Are Available at Magic LA? — Upgrade to Fast Pass for a dedicated priority queue, add on-site parking ($25), or purchase a Flex/Anytime Ticket for open-ended entry on your chosen date.
Can I Bring a Bag to Magic of the Jack O'Lanterns LA? — Bags are welcome but are subject to inspection — selfie sticks and tripods are not permitted, and no weapons of any kind are allowed.
Can I Bring Pets to Magic of the Jack O'Lanterns LA? — Pets are not permitted at Magic of the Jack O'Lanterns LA; ADA-recognized service animals are welcome.
What Ticket Types Are Available? — Magic LA offers General Admission timed-entry tickets, a Flex/Anytime Ticket for open entry, Fast Pass, and on-site parking as an add-on; South Coast Botanic Garden members receive 15% off.

Where Is Magic of the Jack O'Lanterns Los Angeles Located? — Magic of the Jack O'Lanterns Los Angeles is held at South Coast Botanic Garden, 26300 Crenshaw Blvd., Palos Verdes Peninsula, CA 90274.
Is There Parking at Magic of the Jack O'Lanterns Los Angeles? — On-site parking is $25 in advance; free off-site parking with a shuttle is available at Robinson Helicopter Co., 2901 Airport Dr., Torrance — rideshare is also strongly encouraged.