13th Floor Houston Help
Find answers about events and tickets from 13th Floor Houston.
The Day Of
- Can I Take Photos or Video Inside the Attractions? — Recording devices, flash photography, and flashlights are not allowed inside — photos are welcome in photo op and outdoor areas.
- What If I Lost an Item During My Visit? — Contact our team with a description and your visit date — found items are held for 30 days.
- Can I Re-Enter After Leaving? — Tickets are valid for one entry — once you exit the event grounds, re-entry is not permitted.
- What Items Are Prohibited? (Weapons & Bag Policy) — No weapons of any kind, large bags, or backpacks — small bags are subject to search, and all guests pass security screening.
- Will the Actors Touch Me? — Our actors will never intentionally touch you — and touching actors, props, or sets is strictly prohibited.
- Can I Film with Meta Smart Glasses Inside the Attractions? — Filming and recording are not allowed inside the attractions — this includes Meta smart glasses and all other wearable cameras. (Tenant-wide)
- What should I wear to the haunt? — What guests should wear for a comfortable and policy-compliant experience at 13th Floor Houston.
- Can we be denied access? — 13th Floor Houston reserves the right to refuse entry to any guest for any reason.
- Can I wear a costume? — Costumes are welcome, but full-face masks, full face makeup that obscures identity, and props of any kind are not allowed.
- Are you open if it’s raining? — 13th Floor Houston operates rain or shine — the haunted house is indoors, but portions of the queue may be outdoors.
- Is there security? — All guests must pass through a security screening before entering the attraction — arrive early to allow time.
- Will the actors touch us? — Actors will not touch guests, and guests are asked not to touch the actors.
- Can we take photos/videos inside? — Photography and videography are strictly prohibited inside the attraction.
- Do you have a lot of strobe lights or fog? — 13th Floor Houston features extensive strobe lighting and fog effects throughout — guests with certain health conditions are advised not to attend.
- Can we go through again? — General admission tickets are single use. A VIP Platinum ticket option is available for guests who want to go through more than once.
- Can I bring my bag into the haunt? — Only small bags and clutches up to 4.5"×6.5" are allowed inside. Larger bags should be left in your vehicle.
- If I get too scared, what do I do? — Guests who become too frightened can find the nearest actor, who will escort them safely out of the attraction.
- What can I do if I am running late for my time slot? — Guests who are running late can reschedule their tickets directly from their confirmation email.
- How long is the wait in line? — Wait times vary by date — September and weekdays are typically short, while October weekends near Halloween can be significantly longer.
- Do you charge for parking? — Free street parking is available surrounding the haunt. Guests who need accessible parking should contact 13th Floor Houston directly.
- Do you accept cash? — 13th Floor Houston is a cashless event — cash is not accepted on-site.
- Is the waiting area inside or outside? — The queue area is both indoor and outdoor — the attraction operates rain or shine, so guests should dress for outdoor conditions.
Event Day
- How Long Does the Visit Take? — Most guests spend about 30–45 minutes walking through, depending on your pace, the crowds, and how many attractions are included — there's no set time. (Tenant-wide)
- Will My Group Go Through Together? — Parties purchased together go through together in groups of 10. Larger pre-purchased groups can usually be kept together — just ask at check-in. (Tenant-wide)
- Weather Cancellation or Delays — Locations are open rain or shine. If a location is closed for a date for any extreme weather instance this will be published on the home page of the website, posted on the respective social… (Tenant-wide)
- What Does My Ticket Time Mean? When Should I Arrive? — Your ticket time is your entry window — plan to arrive 15–30 minutes early to allow for parking, security check-in, and the entry line. (Tenant-wide)