House of Torment Help

The Day Of

What If I Lost an Item During My Visit? — Contact our team with a description and your visit date — found items are held for 30 days.
Can I Film with Meta Smart Glasses Inside the Attractions? — Filming and recording are not allowed inside the attractions — this includes Meta smart glasses and all other wearable cameras. (Tenant-wide)
What should I wear to the haunt? — What guests should wear for a comfortable and policy-compliant visit to House of Torment.
Can we be denied access? — House of Torment reserves the right to refuse entry to any guest for any reason.
Can I wear a costume? — Costumes are welcome, but full-face masks, full-face make-up, and props of any kind are not permitted.
Are you open if it’s raining? — House of Torment operates rain or shine — please dress appropriately for outdoor wait times.
Is there security? — House of Torment requires all guests to pass through a security screening before entering — arrive early to allow time for the process.
Will the actors touch us? — Actors will not touch guests, and guests are asked not to touch the actors.
Can we take photos/videos inside? — Photography and videography are strictly prohibited inside House of Torment.
Do you have a lot of strobe lights and fog? — House of Torment features extensive strobe lights and fog effects throughout — guests with certain health conditions are advised not to attend.
Can we go through again? — General admission tickets are single use. A VIP Platinum ticket option is available for guests who want to go through more than once.
Can I bring my bag into the haunt? — Only small bags and clutches up to 4.5" × 6.5" are allowed inside — all other bags should be left in your vehicle.
If I get too scared, what do I do? — Guests who become too frightened can find the nearest actor, who will escort them safely out of the attraction.
How long is the wait in line? — Wait times vary by date — September and weekdays are typically short, while October weekends near Halloween can be significantly longer.
Do you charge for parking? — Free street parking is available surrounding the haunt. Guests needing accessible parking should contact House of Torment directly.
Do you accept cash? — House of Torment is a cashless event — cash is not accepted on-site.
What can I do if I am running late for my time slot? — Guests who are running late can reschedule their tickets directly from their confirmation email.
Is the waiting area inside or outside? — The queue area is both indoor and outdoor — the attraction operates rain or shine, so guests should dress for outdoor conditions.

Buying Tickets

What's Included With My Ticket? (How Many Attractions?) — The full lineup is in your ticket description and on the location's website. (Tenant-wide)
How Do I Know What Each Ticket Includes? — Each ticket type on the purchase page includes a description of what you get — read it before selecting to make sure you're choosing the right option for your visit. (Tenant-wide)
Tickets Must Be Purchased Online — No Walk-Up or Box Office Sales — Tickets Must Be Purchased Online — No Walk-Up or Box Office Sales (Tenant-wide)

Event Day

How Long Does the Visit Take? — Most guests spend about 30–45 minutes walking through, depending on your pace, the crowds, and how many attractions are included — there's no set time. (Tenant-wide)
Will My Group Go Through Together? — Parties purchased together go through together in groups of 10. Larger pre-purchased groups can usually be kept together — just ask at check-in. (Tenant-wide)
Weather Cancellation or Delays — Locations are open rain or shine. If a location is closed for a date for any extreme weather instance this will be published on the home page of the website, posted on the respective social… (Tenant-wide)
What Does My Ticket Time Mean? When Should I Arrive? — Your ticket time is your entry window — plan to arrive 15–30 minutes early to allow for parking, security check-in, and the entry line. (Tenant-wide)

Tickets

I Arrived on the Wrong Date — What to Do — Your ticket is valid only for the date and time slot on your confirmation. (Tenant-wide)
Can I Cancel My Tickets? — All ticket sales are final and cannot be cancelled for a refund.
Are there discounts for children? — No — all tickets are the same price regardless of age.
How Do I Print My Tickets? — You do not need to print your tickets — the QR code in your confirmation email can be scanned directly from your phone.
Do you offer refunds or exchanges? — All sales are final — refunds are not available.
Are group discounts available? — Yes, group discounts are available — visit the Group Rates page on the website for details and pricing.
How do I upgrade my tickets? — Tickets can be upgraded through the manage order link in your confirmation email.
How Do I Use Promo Codes or Redeem Ticket Vouchers? — Promo codes and vouchers are applied at checkout under Discount Codes on the billing page.
How Do I Change the Entry Time of My Tickets? — Entry times can be changed through the order lookup link in your confirmation email.
Can I reschedule my tickets? — Tickets can be rescheduled by locating your order online and clicking the reschedule button.
How do I redeem my Costco voucher codes? — Costco vouchers are redeemed at checkout by adding Fast Pass tickets equal to twice the number of vouchers, then applying the voucher codes.
What time are you open? — Hours of operation vary by date — visit the ticketing calendar to see available dates and event times for the current season.
How much does it cost? — Ticket prices are dynamic and vary by date, time slot, and availability — check the ticketing calendar for current pricing.

Who Should Attend

Is there a minimum age requirement? — There is no minimum age requirement, but the experience is not recommended for small children, toddlers, or babies. Guests aged 12+ are suggested. (Tenant-wide)
If I have asthma, can I go through? — Guests with asthma are advised not to attend due to heavy fog use throughout the attraction.
Can I go through if I am pregnant? — Attending the event is not recommended during pregnancy. Guests with questions should consult their healthcare provider.
Is there a minimum age requirement? — There is no minimum age requirement, but the experience is not recommended for small children, toddlers, or babies. Guests aged 12+ are suggested.
Is your haunted house accessible? — House of Torment is accessible and offers bypasses, though the attraction includes dark and tight spaces.

Miscellaneous

Do You Accept Credit Cards? — Yes — Visa, Mastercard, Discover, and American Express are accepted
Are weapons allowed? — No weapons of any kind are allowed on the premises.
How do I apply for a job? — Job applications for House of Torment can be submitted online through the link on their website.
How can I receive discounts and promotions? — Sign up for the Fright Club to receive exclusive pre-sale access, special offers, and member rewards.
Is it the same this year? — House of Torment updates its characters and attractions every year — the experience changes annually.

House of Torment Help

The Day Of

Buying Tickets

Event Day

Tickets

Managing Your Order

Who Should Attend

Miscellaneous