How to Transfer or Upgrade Your Ticket

Transfers and upgrades are handled from the order detail page in your Zentix account. Availability depends on the event— not all events support transfers or upgrades.

Transferring a ticket:

• Go to My Orders — select the order containing the ticket you want to transfer.
• Click Transfer Ticket — enter the recipient's email address. They'll receive a new confirmation with the ticket assigned to them.
• The original ticket is voided immediately — once transferred, your copy is no longer valid. Only the recipient's ticket will scan successfully at the gate.

Upgrading a ticket:

• Go to My Orders — select the order you want to modify.
• Click Upgrade (if available) — available upgrade tiers are shown. Select the one you want.
• Pay any price difference — if the new tier costs more, you'll be charged the difference to your original payment method.

Notes:

• Transfer and upgrade availability varies by event — if these options don't appear in your order, the organizer has not enabled them for that event.