Nashville Nightmare Help

The Day Of

What If I Lost an Item During My Visit? — Contact our team with a description and your visit date — found items are held for 30 days.
Can I Film with Meta Smart Glasses Inside the Attractions? — Filming and recording are not allowed inside the attractions — this includes Meta smart glasses and all other wearable cameras. (Tenant-wide)
What should I wear to the haunt? — What guests should wear for a comfortable and policy-compliant visit to Nashville Nightmar
Are you open if it’s raining? — Nashville Nightmare operates rain or shine — the haunted house is indoors, but portions of the queue may be outdoors.
Can we be denied access? — Nashville Nightmare reserves the right to refuse entry to any guest for any reason.
Can I wear a costume? — Costumes are welcome, but full-face masks, full-face make-up, and props of any kind are not permitted.
Is there security? — All guests must pass through a security screening before entering — arrive early to allow time for the process.
Will the actors touch us? — Actors will not touch guests, and guests are asked not to touch the actors.
Can we take photos/videos inside? — Photography and videography are strictly prohibited inside Nashville Nightmare.
Do you have a lot of strobe lights and fog? — Nashville Nightmare features extensive strobe lighting and fog effects — guests with certain health conditions are advised not to attend.
Can we go through again? — General admission tickets are single use. A VIP Platinum ticket option is available for guests who want to go through more than once.
Can I bring my bag into the haunt? — Only small bags and clutches up to 4.5" × 6.5" are allowed inside — all other bags should be left in your vehicle.
If I get too scared, what do I do? — Guests who become too frightened can find the nearest actor, who will escort them safely out of the attraction.
How long is the wait in line? — Wait times vary by date — September and weekdays are typically short, while October weekends near Halloween can be significantly longer.
Do you charge for parking? — Free street parking is available surrounding the haunt. Guests needing accessible parking should contact Nashville Nightmare directly.
Do you accept cash? — Nashville Nightmare is a cashless event — cash is not accepted on-site.
What can I do if I am running late for my time slot? — Guests who are running late can reschedule their tickets directly from their confirmation email.
Is the waiting area inside? — The queue area is both indoor and outdoor — the attraction operates rain or shine, so guests should dress for outdoor conditions.

Buying Tickets

What's Included With My Ticket? (How Many Attractions?) — The full lineup is in your ticket description and on the location's website. (Tenant-wide)
How Do I Know What Each Ticket Includes? — Each ticket type on the purchase page includes a description of what you get — read it before selecting to make sure you're choosing the right option for your visit. (Tenant-wide)
Tickets Must Be Purchased Online — No Walk-Up or Box Office Sales — Tickets Must Be Purchased Online — No Walk-Up or Box Office Sales (Tenant-wide)

Event Day

How Long Does the Visit Take? — Most guests spend about 30–45 minutes walking through, depending on your pace, the crowds, and how many attractions are included — there's no set time. (Tenant-wide)
Will My Group Go Through Together? — Parties purchased together go through together in groups of 10. Larger pre-purchased groups can usually be kept together — just ask at check-in. (Tenant-wide)
Weather Cancellation or Delays — Locations are open rain or shine. If a location is closed for a date for any extreme weather instance this will be published on the home page of the website, posted on the respective social… (Tenant-wide)
What Does My Ticket Time Mean? When Should I Arrive? — Your ticket time is your entry window — plan to arrive 15–30 minutes early to allow for parking, security check-in, and the entry line. (Tenant-wide)

Tickets

I Arrived on the Wrong Date — What to Do — Your ticket is valid only for the date and time slot on your confirmation. (Tenant-wide)
Can I Cancel My Tickets? — All ticket sales are final and cannot be cancelled for a refund.
Do You Accept Credit Cards? — Yes — Visa, Mastercard, Discover, and American Express are accepted.
Are There Discounts for Children? — No — all tickets are the same price regardless of age.
How Do I Print My Tickets? — You do not need to print your tickets — the QR code in your confirmation email can be scanned directly from your phone.
Do You Offer Refunds or Exchanges? — All sales are final — refunds are not available.
How Do I Use Promo Codes or Redeem Ticket Vouchers? — Promo codes and vouchers are applied at checkout under Discount Codes on the billing page.
How Do I Upgrade My Tickets? — Tickets can be upgraded through the order lookup link in your confirmation email.
Can I Reschedule My Tickets? — Tickets can be rescheduled by locating your order online and clicking the reschedule button.
How Do I Redeem My Costco Voucher Codes? — Costco vouchers are redeemed at checkout by adding Fast Pass tickets equal to twice the number of vouchers, then applying the voucher codes.
How Much Does a Ticket Cost? — Ticket prices are dynamic and vary by date, time slot, and availability — check the ticketing calendar for current pricing.

Who Should Attend

Is there a minimum age requirement? — There is no minimum age requirement, but the experience is not recommended for small children, toddlers, or babies. Guests aged 12+ are suggested. (Tenant-wide)
Is your haunted house accessible? — Nashville Nightmare is accessible and offers bypasses, though the attraction includes dark and tight spaces.
Is there a minimum age requirement? — There is no minimum age requirement, but the experience is not recommended for small children, toddlers, or babies. Guests aged 12+ are suggested.
Can I go through if I am pregnant? — Attending the event is not recommended during pregnancy. Guests with questions should consult their healthcare provider.
If I have asthma, can I go through? — Guests with asthma are advised not to attend due to heavy fog use throughout the attraction.

Miscellaneous

What Time Are You Open? — Hours of operation vary by date — visit the ticketing calendar to see available dates and event times for the current season.
Are weapons allowed? — No weapons of any kind are allowed on the premises.
Is it the same this year? — Nashville Nightmare updates its characters and attractions every year — the experience changes annually.
How can I receive discounts and promotions? — Sign up for the Fright Club to receive exclusive pre-sale access, special offers, and member rewards.
How do I apply for a job? — Job applications for Nashville Nightmare can be submitted online through the link on their website.

Nashville Nightmare Help

The Day Of

Buying Tickets

Event Day

Tickets

Managing Your Order

Who Should Attend

Other

Miscellaneous