13th Floor Chicago Help
Find answers about events and tickets from 13th Floor Chicago.
Presale
- 13th Floor Chicago Presale Voucher Redemption — Presale vouchers will open for redemption on August 19th, 2026. This is the date you will be able to select your date and time of your visit using your voucher codes if you purchased presale.
- Didn't Receive My Presale Access Link — If you can't find your presale access link, here is the direct link to the presale queue to purchase.
- Presale Access Link — If you signed up for presale but never received your link to purchase presale, here is how to access the sale.
The Day Of
- Can I Take Photos or Video Inside the Attractions? — Recording devices, flash photography, and flashlights are not allowed inside — photos are welcome in photo op and outdoor areas.
- What If I Lost an Item During My Visit? — Contact our team with a description and your visit date — found items are held for 30 days.
- Can I Re-Enter After Leaving? — Tickets are valid for one entry — once you exit the event grounds, re-entry is not permitted.
- What Items Are Prohibited? (Weapons & Bag Policy) — No weapons of any kind, large bags, or backpacks — small bags are subject to search, and all guests pass security screening.
- Will the Actors Touch Me? — Our actors will never intentionally touch you — and touching actors, props, or sets is strictly prohibited.
- Can I Film with Meta Smart Glasses Inside the Attractions? — Filming and recording are not allowed inside the attractions — this includes Meta smart glasses and all other wearable cameras. (Tenant-wide)
- How long is the haunted house experience? — The 13th Floor Chicago haunted house walk-through typically takes 30-45 minutes, though times vary with crowd flow and the attractions included in your ticket.
- What should I wear to the haunt? — What guests should wear for a comfortable and policy-compliant experience at 13th Floor Chicago.
- Can we be denied access? — 13th Floor Chicago reserves the right to refuse entry to any guest for any reason.
- Can I wear a costume? — Costumes are welcome, but full-face masks, full makeup that obscures identity, and props of any kind are not allowed.
- Are you open if it’s raining? — 13th Floor Chicago operates rain or shine — the haunted house is indoors, but portions of the line may be outdoors.
- Is there security? — All guests must pass through a security screening before entering the attraction.
- Will the actors touch us? — Actors will not touch guests, and guests are asked not to touch the actors.
- Can we take photos/videos inside? — Photography and videography are strictly prohibited inside the attraction.
- Do you have a lot of strobe lights and fog? — 13th Floor Chicago features extensive strobe lighting and fog effects throughout the attraction — guests with certain health conditions are advised not to attend.
- Can we go through again? — Each ticket admits one entry. To go through again, guests must purchase a new ticket.
- Can I bring my bag into the haunt? — Only small bags and clutches up to 4.5"×6.5" are allowed inside. Larger bags should be left in your vehicle.
- If I get too scared, what do I do? — Guests who become too frightened can find the nearest actor, who will escort them out of the attraction.
- What can I do if I am running late for my time slot? — Guests who are running late can reschedule their tickets directly from their confirmation email before their time slot passes.
- How long is the wait in line? — Wait times vary by date — September and weekdays are typically short, while October weekends near Halloween can be significantly longer.
- Do you charge for parking? — Free street parking is available near the venue. Premium valet parking is also offered nearby.
- Do you accept cash? — 13th Floor Chicago is a cashless event — cash is not accepted on-site.
- Is the waiting area inside or outside? — The queue is both indoor and outdoor — the attraction operates rain or shine, so guests should dress for outdoor conditions.
Event Day
- Will My Group Go Through Together? — Parties purchased together go through together in groups of 10. Larger pre-purchased groups can usually be kept together — just ask at check-in. (Tenant-wide)
- Weather Cancellation or Delays — Locations are open rain or shine. If a location is closed for a date for any extreme weather instance this will be published on the home page of the website, posted on the respective social… (Tenant-wide)
- What Does My Ticket Time Mean? When Should I Arrive? — Your ticket time is your entry window — plan to arrive 15–30 minutes early to allow for parking, security check-in, and the entry line. (Tenant-wide)